Technical Writer Administrator

ROBERT ROBBINS

***** *. ******** **.

Tucson, AZ 85730

Phone: 575-***-****

**************@*********.***

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PROFILE

• Accomplished technical writer/editor, proofreader, and graphic designer

• Experienced in writing technical materials, including equipment, user, and administrator guides,

reports, release notes, online help, policies and procedures, and white papers

• Proficient in using online editing tools

• Analytical, detail-oriented, able to present complex material clearly and concisely

• Excellent organizational skills

• Excel in budgeting time and multitasking, setting priorities, and meeting tight deadlines

• Highly motivated with a positive work attitude

• Adept at working productively with others as part of a team and independently

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COMPUTER SKILLS

• Productivity Applications: MS Office Professional, Lotus Notes, Arbor Text, FrameMaker, and Adobe

Acrobat Pro

• Operating Systems: Windows, OpenOffice, Linux, and Mac OS X

• Graphic Design Applications and Web Development: Adobe Photoshop, Illustrator, InDesign, Visio, Snagit,

Fireworks, Flash, and Dreamweaver

• Markup Languages: HTML, SGML, XML, DITA, and XWiki

EDUCATION

M.A. (English). San Jose State University, San Jose, CA

B.A. (English). San Jose State University, San Jose, CA

PROFESSIONAL POSITIONS AND EXPERIENCE

Technical Writer 2012 to April for Kforce at Intuit Inc., Tucson. Wrote, revised, created mock-ups using Snagit, and published online end-user articles for TurboTax consumers using the voice and brand of the client.

Technical Writer 2010-2011 for CTG at IBM, Tucson. Collaborated with national and international IT SMEs to write, edit, and develop user software documentation; dropped new content into a DITA (Darwin Information Typing Architecture) template using Arbor Text editor and uploaded to a secure repository; developed and managed two online information centers for one of IBM’s storage systems products.

Content Development Specialist (independent contractor) 2009-2010 (February) for Image Conversions & Management (ICM), Phoenix. Ensured industry standards were consistently applied and documents coherently organized for IT release notes and administrator guides.

Technical Writer (contract) 2009 (June-August) for HealthTrio, LLC, Tucson. Wrote new IT health-care release notes and administrator guide using FrameMaker, and new policies and procedures documents; created mock-ups using Snagit.

Technical Editor and Team Lead 2006-2009 (April) for ICM, Phoenix, AZ, at Honeywell Aerospace, Tucson. Oversaw publications and editing operations for a team of 8; distributed workloads; dropped documents into template, developed content, corrected grammar, usage, and punctuation; created drawings using Visio; ensured engineering documents met targeted review dates and complied with FAA industry standards; served as ICM on-site point of contact.

Scholastic Performance Evaluator and Supervisor 2004-2005 for NCS Pearson Inc., Tucson, AZ. Evaluated scholastic and functional performance on tests in science, reading, writing, and math for public schools nationwide and the federal government; monitored performance on essays for accuracy consistent with client guidelines; supervised teams of up to 15 for reliability; maintained databases and wrote performance evaluations.

Web Developer and Webmaster for WebWorks 2003-2005, Tucson, AZ. Developed websites; created, uploaded, copyedited, and updated web pages, including CSS; designed graphics, including banners; optimized sites for search engines.

Technical Writer/Editor for Academic Editions 1995-2005, Davis, CA; Olympia, WA; and Tucson, AZ. Wrote and edited documents for publication; checked organization, content, consistency, style, and accuracy; created internal style guide; developed and executed internal and external review processes; compiled TOC and indexed; checked chapter titles and cross-references, typographical errors, grammar, and punctuation, running heads, and page numbers and lengths, illustrations, figures, and tables.

Research Consultant, CHDD, University of Washington 2001-2002, Seattle, WA. Assisted in refining methodology and coding for human development project; managed database; resolved data questions and inconsistencies.

REFERENCES UPON REQUEST

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