IT Director

GARY TROBAUGH, MBA, PMP, MCSE, ITIL

**** ** **** ******

Vancouver, WA 98661

Home: 360-***-****

E-mail: *******@*****.***

IT Director eager to contribute exceptional strategic planning, personnel leadership, and project management expertise toward supporting a global organization in optimizing bottom-line performance.

QUALIFICATIONS PROFILE

• Proven track record of transforming unsystematic and disordered IT projects and departments into efficiently-performing teams.

• Dedicated, perceptive and visionary, Senior Manager offering outstanding capabilities in outsourcing management, global strategic planning, risk assessment, team leadership, technology management, and process prioritization.

• Recognized hands-on management of international architecture, global telecommunications and networks, application programming, servers, and desktops

• Adept at business case preparation, strategic technical planning, supply and outsourcing vendor negotiations and management, quality assurance, application deployment, resource planning, budget tracking, infrastructure support and management, and IT strategic design.

• Excel in IT policy and procedure development, applying SDLC methodology, and Point of Sale (POS) implementation; experienced in driving conversion of legacy application to an ERP application and possess considerable talents in infrastructure design and implementation.

• Results-driven leader, who effectively develops, motivates and leads matrix project teams.

• Significant strengths in project planning, management and completion of business-critical information systems, networks, risk management strategies, and contingency plans.

PROFESSIONAL EXPERIENCE

Papa Murphy’s International, Vancouver, WA, 2003 to 2009

Vice President, Information Technology

• Awarded promotion to spearhead IT portfolio management through seamless coordination of information technology projects and driving strategic IT direction of a national retail organization.

• Applied dynamic leadership talents toward directing, motivating and supervising staff in effectively sustaining global network infrastructure, corporate systems, WAN, and all associated systems.

• Primary liaison for the company's technology vision via regular written and in-person communications with organization's executives, department heads, committees and end users.

• Cost-effectively prepared, tracked and managed strategic and tactical technology project and departmental budgets.

• Project-managed ERP conversion and implementation, collaborating with all departments to consistently adhere to timeline, quality and cost parameters.

• Demonstrated sharp project management strengths in directing national POS implementation including full support for front and back of house and above store.

• Proactively served as Project Sponsor for SalesForce.com implementation.

• Championed complex server upgrade from stack to Blade server and VMware installation.

Director, Information Technology

• Navigated daily operations related to network infrastructure, data center, web development, budget administration, and IT security for all internet-based connections.

• Successfully orchestrated entire infrastructure rebuild while overseeing and ensuring flawless customer technical support.

Continued…

Professional Experience continued … Gary Trobaugh ~ Page 2 of 2

• Expertly served as Project Manager on new voice and data systems and for two-phased server infrastructure upgrade.

• Researched up-to-date industry trends and emerging technologies in anticipation of new business processes and system alterations

• Won Chairman’s Award for successfully completing comprehensive field equipment deployment.

• Relied upon for guidance and leadership on POS, field operations and corporate communications technology upgrades, enhancements, and procurement.

Orcom Systems, Bend, OR, 2000 to 2003

Business Analyst

• Leveraged keen critical thinking abilities as liaison among stakeholders while analyzing, communicating and validating requirements for custom modifications to E-CIS billing system for multi-state utility companies.

• Exhibited advanced skills in SDLC methodology to prepare functional requirements.

• Diligently provided outsourcing support and training to customers.

• Performed extensive quality assurance testing and prepared and presented associated reports.

NeoCon Associates, Bend, OR, 1999 to 2000

Information Systems Director

• Exercised considerable versatility to provide in-depth business analysis and IT project management for companies preparing for public offering or acquisition.

• Actively partnered with existing Information System team or replaced IS management until recruitment of permanent staff.

• Provided management and leadership in data security, capacity planning and intrusion/threat prevention.

Healthcare experience includes:

Network Administrator for Indiana University Medical Center, Indianapolis, IN

Healthcare Food Service Director for Aladdin Food Services, Columbus, OH

EDUCATION

Master’s of Business Administration, University of Dayton, Dayton, Ohio

BS Degree in Management (Restaurant, Hotel and Institutional Management), Purdue University, West Lafayette, Indiana

TECHNICAL EXPERTISE

Microsoft Server OS … MS SQL … … Microsoft Project and Project Server … Microsoft Office Suite … MAS 90 … Crystal Reports … Time Star … Abra HR … Windows XP and Vista … SharePoint … Web services … IIS 6.0 … SOX compliance … 3com … Juniper and Cisco IOS … VoIP … SalesForce.com … Citrix Terminal Server … RDP … Active Directory … AS/400 … ERP conversions… Symantec Enterprise Vault… Backup Exec…

PROFESSIONAL ASSOCIATIONS

Member, (ISACA) Information Systems Audit and Control Association

Member, Project Management Institute

Contact this candidate