Customer Service Representative
Resume:
BENS BRANCH APT ****
KINGWOOD, TEXAS *****
***.*.*******@*****.***
EDUCATION:
Bachelor of Science in Communication Studies August 2009
Concentration in Corporate Communication
The University of Texas at Austin Austin, Texas
Presidential Achievement Scholar 2005-2009
Jack & Joanna Sharp Endowed Scholar 2008-2009
EXPERIENCE:
Correspondence Representative January 2011-July 2011
Invesco Investment Services Houston, Texas
• Composed letters of electronic correspondence in reply to rejected client request and financial transactions.
• Presented clear and concise explanations of SEC and FINRA rules and regulations to clients.
• Placed outbound calls as needed to obtain information and provide solutions to clients and brokers.
• Composed and mailed a minimum of 15 correspondence items per day.
Customer Service Representative March 2010- January 2011
Praxair Distribution, Inc. Deer Park, Texas
• Provided information and develop quotes for all existing and new accounts.
• Handled all shipping and receiving of hard good products and gas cylinders.
• Served as the liaison for communication with distribution, production and sales team to fulfill customer requirement.
• Prepared invoicing, misapplied payments and resolve credits.
• Contacted third party shipping carriers and prepared bill of laden documents.
• Assisted customers and handled financial transactions in company store.
• Closed out cash register and complete daily reconciliation report at the end of shift.
• Completed warehouse cylinder audits monthly.
• Heavy administrative duties such as filing, making copies, ordering supplies and taking messages for sales team.
• Assisted in the development of new policies and procedures to ensure customer retention.
• Nominated by facility manager and supervisor for Corporate Achievement award.
Customer Service Associate August 2009- January 2010
Hewitt Associates-Spherion Staffing The Woodlands, Texas
• Processed employee benefits (medical, dental, vision, ancillary) for new hire, qualified event status changes for 4 clients.
• Responsible for customer service duties including answering customer queries, problem solving and providing detailed information on plan eligibility, coverage and policies and procedures.
• Transfer customer calls to appropriate staff and third parties.
• Identify, research, and resolve customer claim issues.
• Research billing issues and misapplied payments.
Garage Attendant/Cashier September 2006 -July 2009
University of Texas Parking & Transportation Services Austin, Texas
• Maintained basic cashier duties by processing customer tickets and citation payments while providing excellent customer service.
• Answered telephones, set up accounts, post invoices, prepare routine billings, and file cashiering documents.
• Compiled and maintained records of business transactions and office activities of establishment.
• Viewed daily surveillance footage of all entry and exit level gates.
• Dispatched enforcement via radio for boot releases and license plate checks.
• Completed daily lot check, ticket count and cash drawer reconciliation while left unsupervised.
• Controlled parking for events and football game days.
• Distributed inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while maintaining confidentiality.
• Opened and routed incoming mail, answers correspondence, and prepares outgoing mail.
• Completed heavy administrative duties such as copying, faxing and creating reports.
• Co-developed comprehensive, training manual that enabled faster ramp-up for newly hired support staff.
SKILLS:
Office Skills
• Office Management
• Records Management
• Database Administration
• Spreadsheets/Reports
• Cash Handling/Reconciliation
• Calendaring
Computer Skills
• MS Word
• MS Excel
• MS PowerPoint
• MS Outlook
• MS Access
• MAC OS
• LOTUS
• WPM: 47
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