Clerical/Administrative
Resume:
Noraly Cisneros
*** ***** ** ** *** * Wyoming, MI 49509 616-***-**** **********@*****.***
Career Objective:
Seeking a challenging and responsible position as a Receptionist/Administrative
Assistant where my experience will contribute extensively in your company.
Skills:
● Bilingual- Spanish & English- Read, Write, Speak
● Familiar with medical terminology
● Knowledge of the methods and practices of handling clerical and administrative tasks
● Attention to detail with good organizational and communication skills
● Ability to multi-task
● Capable of working under pressure and meet deadlines as scheduled with quality in
work
● Computer literate with knowledge of medical office software programs
● Ability to deal with people in a caring, courteous and professional manner
● Possess good organizational skills and have the ability to handle tasks with minimum supervision
● Team player & self motivated
Key Skills:
● MS Word
● MS Excel
● MS Outlook
● MS Powerpoint
● Internet
● Able to type 50 WPM
Professional Experience:
Spectrum Health Medical Group
Medical Office Secretary
08/15/2011- Present
● Greeting patients, answering phone and transferring to correct department,
checking-in patients, release of medical information, filing, scanning of
insurance information, verifying appropriate insurance on payor sites, inputting
appropriate personal information into EPIC system, collecting copayments
prior to appointments, appointment setting, translating to doctors
when needed, other duties as determined by the supervisor.
McKesson Corp
Bilingual Patient Services Rep
06/23/2008-08/11/2011
● Answering inbound patient phone calls, billing patients insurance correctly,
data entry, mail returns, handling attorney requests, making outbound phone
calls to insurance companies to help resolve patient issues, review of medical
records and explanation of benefits to properly handle patient accounts, assist
with translating documents for patients over the phone or by mail, assisting
in charitable programs offered to patients, other duties as determined by the
supervisor.
Fifth Third Bank
Bank Teller
03/01/2007-06/20/2008
● Greeting customers, handling day to day bank transactions, cash handling,
balance of drawer at end of shift, balance of the main vault, cross-selling
products to customers, other duties as determined by the supervisor.
Education:
Everest Institute – Grand Rapids, MI
Medical Administrative Certificate 2009
Godwin heights high school – Kentwood, MI
High School Diploma 2005
References:
Rebecca Terfa
Customer Service & Collections Supervisor
Mckesson Corp, Michigan
Ciara Quintero
Medical Office Secretary
Spectrum Health, Michigan
Julie Cassavant
Assistant Registered Nurse
Spectrum Health, Michigan
Contact this candidate