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Grand Rapids, MI, 49507
August 08, 2012

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Noraly Cisneros

*** ***** ** ** *** * Wyoming, MI 49509 616-***-****

Career Objective:

Seeking a challenging and responsible position as a Receptionist/Administrative

Assistant where my experience will contribute extensively in your company.


● Bilingual- Spanish & English- Read, Write, Speak

● Familiar with medical terminology

● Knowledge of the methods and practices of handling clerical and administrative tasks

● Attention to detail with good organizational and communication skills

● Ability to multi-task

● Capable of working under pressure and meet deadlines as scheduled with quality in


● Computer literate with knowledge of medical office software programs

● Ability to deal with people in a caring, courteous and professional manner

● Possess good organizational skills and have the ability to handle tasks with minimum supervision

● Team player & self motivated

Key Skills:

● MS Word

● MS Excel

● MS Outlook

● MS Powerpoint

● Internet

● Able to type 50 WPM

Professional Experience:

Spectrum Health Medical Group

Medical Office Secretary

08/15/2011- Present

● Greeting patients, answering phone and transferring to correct department,

checking-in patients, release of medical information, filing, scanning of

insurance information, verifying appropriate insurance on payor sites, inputting

appropriate personal information into EPIC system, collecting copayments

prior to appointments, appointment setting, translating to doctors

when needed, other duties as determined by the supervisor.

McKesson Corp

Bilingual Patient Services Rep


● Answering inbound patient phone calls, billing patients insurance correctly,

data entry, mail returns, handling attorney requests, making outbound phone

calls to insurance companies to help resolve patient issues, review of medical

records and explanation of benefits to properly handle patient accounts, assist

with translating documents for patients over the phone or by mail, assisting

in charitable programs offered to patients, other duties as determined by the


Fifth Third Bank

Bank Teller


● Greeting customers, handling day to day bank transactions, cash handling,

balance of drawer at end of shift, balance of the main vault, cross-selling

products to customers, other duties as determined by the supervisor.


Everest Institute – Grand Rapids, MI

Medical Administrative Certificate 2009

Godwin heights high school – Kentwood, MI

High School Diploma 2005


Rebecca Terfa

Customer Service & Collections Supervisor

Mckesson Corp, Michigan


Ciara Quintero

Medical Office Secretary

Spectrum Health, Michigan


Julie Cassavant

Assistant Registered Nurse

Spectrum Health, Michigan


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