Customer Service Administrative Assistant

Jessica A. Grant

**** ********* ******, ******, ******* 36607 ● Residence: 251-***-**** ● Mobile: 251-***-****

Email: ***************@*****.***

Summary Overview

Trustworthy, ethical and discreet administrative support professional with experience working in many fast paced environments. Genuine and talented in building trust relationships with the ability to communicate to all age groups and levels of organization. Supreme qualifications in leadership, customer service, and employee training. Possess strong organizational skills. Sincere and determined hard worker with the ability to multi-task effectively.

Professional Experience

Fort Valley State University August 2010- Present

Fort Valley, GA

Graduate Research Assistant

• Help maintain and set up lab experiments

• Check experiments

• observe, calculate, and record data results

• Assists with receipt and inspection of raw materials, and ordering and stocking of materials

• Responsible for cleaning, disinfecting, and maintaining cleanrooms and equipment

Sears Co. & Roebuck April 2008-August 2010

Montgomery, AL

Fine Jewelry Salesperson

• Responsible for providing outstanding customer service

• establishing and developing strong customer relationships

• building individual sales volume and establishing new accounts

• Demonstrate an entrepreneurial approach to growing their customer base

• Partner effectively with other team members.

Alabama State University August 2005- May 2008

Clerical Administrative Assistant

Montgomery, AL

• Telecommunication activities like answering calls, transferring calls to the right person or to the right department and taking and distributing messages.

• Typing letters and replies to the inquiries made.

• Sorting and filing papers like memoranda, invoices and letters.

• Assisting the senior clerk or other support staff in the administrative functions.

• Photocopying necessary documents and filing them properly.

• Compiling office records and updating the files.

• Sorting and distributing incoming mail and organizing the outgoing mail.

EDUCATION:

Master of Biotechnology (in progress) Fort Valley State University

• August 2010-Present

• Anticipated graduation date Summer 2012

• Fort Valley, GA

Bachelor of Science Biology/Pre-Health Alabama State University

• August 2005 -May 10, 2010

• Montgomery, AL

Advanced High School Diploma John L. LeFlore High School

• August 2001- May 2005

• Mobile, AL

REFERENCES UPON REQUEST

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