Human Resources Customer Service

Kendra N. Collier

**** ******* ****, ***** ****, TX 78665 * 409-***-**** * 409-***-**** **********@*****.***

Objective: Seeking a position within Office Administration which will require me to apply my 7yr+ business experience and education to assist the company in the accomplishment of its goals. With extensive training and knowledge in general clerical/business procedures, HR, Accounting and Documentation Control skills that will contribute to greater office efficiency and productivity.

• Degree in Business Administration.

• Skills in accounting and human resources.

• Ability to work independently and to manage multiple priorities.

• Advanced computer skills including PC, MAC, Office Suite, Microsoft Excel, PowerPoint, Word, Works, Outlook, SAP, ADP, Intelex and Lotus Notes

• Skill in the use of personal computer for inquiry, research and data entry.

• Experience searching records to identify and retrieve information.

• Experience in bookkeeping and scheduling.

• Experience with Accounts Payable/Receivable.

• Very quick learner and detail oriented.

• Effective team member who is comfortable leading or collaborating.

• Proven experience in greeting and responding to the general public in a fast paced, service environment as well as knowing the procedures for a professional setting under pressure.

Work Experience

Human Resources Assistant Jul 2011 to Mar 2012

Enflite, Inc., Georgetown, TX

(Contract of Express Employment)

• Point of contact for simple HR related questions.

• Put together written process and procedures for HR statement of works.

• Worked with HIPAA protected documents.

• Used WOS 2007 including Microsoft Excel, Word, and Outlook along with programs such as ADP and DocStar on a daily basis.

• Updated documents of companies HR procedures, ACE Skills and Training Matrix.

• Scanning of employee documentation including FMLA Paperwork, PFT checklists and reviewed materials.

• Maintained HR Generalists calendar as well as the main conference room schedule using Microsoft Outlook on a daily basis.

• Conducted on site training preparation.

• Assisted with Finance department.

• Backup for payroll processing.

Administrative/ Human Resources Assistant

Arkema Inc., Beaumont, TX May 2009 to Mar 2011

(Contract via Jane Roberts Consulting LLC)

(Contract via Volt Workforce Solutions)

Created new hire personnel files.

• Coordinated as directed the administration of new hire safety training, equipment assignment and record keeping.

• Developed & implemented procedure for new electronic filing system.

• Trained 2 employees in new electronic filing system.

• Crossed trained and performed duties of plant Purchasing Agent.

• Utilized programs such as GP Mate, Microsoft Access, Excel and SAP on a daily basis.

• Created over 100 documents and spreadsheets using Microsoft Excel and Word pertaining to work orders, contractor job activity log sheets and warehouse items daily.

• Performed extensive data entry in over 100 work orders and timecards per day.

• Data entry of warehouse stock items, timecards, and completed work orders daily.

• Restored over 1000 documents per day damaged by flooding during Hurricane Ike.

• Wrote memos and notifications for the maintenance department and warehouse upon request.

Customer Service Agent

West Corporation, Beaumont, TX Mar 2008 to Mar 2009

(Contract of Dominion Virginia & North Carolina Power Utilities)

• Resolved customer complaints, resulting in 5 awards for Customer Support Excellence.

• Received over 70 inbound phone calls per day for service turn on orders as well as turn offs orders and transfers.

• Scheduled over 60 various service orders per day.

• Issued or denied payment plans or arrangements.

• Reported power outages, quoted customer bills and explained the balance in great detail.

File Clerk/ Chart Scanner

Advanced Cardiovascular Specialist LLP, Beaumont, TX Sept 2005 to Sept 2006

(Contract via Outsource Staffing)

Advanced to Medical File Clerk; duties included but not limited to:

Assembled charts upon patients upcoming visit to office for cardiologist review.

• Maintained & responded to request for patient files and medical records.

• Answered and directed telephone calls.

• Made copies of records for patient personal use or legal service.

• Copy, Fax and file patient information and insurance forms.

• Performed data entry to update files after office visits.

• Utilized programs such as C-Meds and Impact/Touch Chart on a daily basis.

• Scanned patient medical record charts into a patient’s virtual chart.

Administrative Assistant

Silsbee Ford Lincoln Mercury Dealership, Silsbee, TX Jan 2005 to Jul 2005

Advanced to Business Development Coordinator; duties included but not limited to:

• Produced monthly written reports for the General Manager.

• Maintained daily business logs

• Proofread customer letters of appreciation.

• Mailed letters and brochures of preferred vehicles upon request of customers

• Answered in-bound multi-line phones and placed outbound calls to offer renewal of credit or warranties.

• Data entry of customers’ personal background history into database

• Booked appointments for salesmen and customers to add after-market additional accessories to their vehicles, then conducted follow up surveys.

• Filed credit reports

Receptionist

Laura Reeves Elementary School, Silsbee, TX Aug 2004 to Jun 2005

• Assisted and reported to school secretary

• Answered multiple phone lines; took and delivered messages.

• Alphabetized report cards, schedules and emergency cards; filed medical return to school notices and disciplinary referrals.

• Used P.A. system to call students to office and contact teachers

• Delivered intradepartmental packages, compiled and sorted mail

• Assisted students when entering office for help.

• Copied papers in mass production for teacher’s assignments.

• Faxed attendance records and other miscellaneous documents to the I.S.D. administration building.

Education

Lamar University, Beaumont, TX

Concentration-Human Resource Management (100+credit hours)

Lamar State College Port Arthur, Port Arthur, TX

A.A.S, Business Administration (2009)

Contact this candidate