Customer Service Rep or Purchasing Agent
Resume:
Terry D. Bund
Evansville, WI 53536
**********@*****.***
BACKGROUND SUMMARY
Customer Service Representative with a strong background of progressive experience in manufacturing. Strengths include: Production Planning, Inventory Analysis, Purchasing, and Cost Estimating. Proven experience with lean manufacturing and EASE programs in reducing manufacturing costs.
PROFESSIONAL EXPERIENCE
ANGI ENERGY SYSTEMS – Milton, WI 2009 - 2009
Manufacturer and distributer of compressed natural gas compressors and dispensers
Customer Service Representative
Responsible for accurate and quick response to customer requests.
Reduced initial processing time of customer returns from five days to two days.
Effective communication with both internal and external customers.
Member of a team to help reduce resolution time of non-conformance issues.
Assisted accounting department with credit card payments and determining
credits for parts returned by the customer.
CUMMINS INC. – Stoughton, WI 1999 - 2008
Corporation of complimentary business units that manufacture, distribute and service engines and related technologies, including fuel systems, filtration, and power generation systems.
Senior Cost Estimator 2004 - 2008
Advanced Cost Estimator 2001 - 2004
Cost Estimator 1999 - 2001
Responsible for accurately estimating costs for a wide variety of products.
Reduced quote response time from two weeks to four days.
Trained new employees in costing to increase knowledge and gain experience.
Functioned as back-up supervisor because of strong organizational skills and ability to work well with other departments.
Consistently recognized for accurate and timely quotes.
Supported a lean manufacturing environment by working with and sharing cost reduction ideas with the plants. Reduced set-up time on the benders by simultaneously running more of the same sized tubes at one of the plants.
Assumed purchasing function and negotiated prices with outside customers.
Assisted a team with helping develop a design feasibility review with manufacturing plants for better ease of determining required tooling for jobs. By going to a paperless form it helped both the costing department and the plants by reducing the completion from five days down to two days.
BELOIT CORPORATION – Beloit, WI 1977 - 1999
Manufacturer of paper-making machines serving both domestic and international markets.
Production Coordinator 1993 - 1999
Plan, prioritize, and coordinate production between departments to ensure timely manufacturing and shipping of products.
Assisted manufacturing areas in identifying bottlenecks holding up production. Foreman and myself would solve problem for resolution on production
Served as back-up supervisor in role of Production Planner because of my knowledge of the other departments we dealt with on a daily basis and my attention to detail.
Member of team that helped develop and implement automated shop floor system. This system helped reduce our transportation time by being able to scan parts to move them from one department to another instead of writing move orders for every piece.
Production Analyst 1990 - 1993
Customer Service Representative 1985 - 1990
Inventory Analyst 1982 - 1985
Purchasing Agent 1977 - 1981
EDUCATION
University of Wisconsin, Whitewater, WI – BBA: Human Resources, Minor: Production Control
TRAINING / SPECIAL SKILLS
Geometric Tolerancing, Blueprint Reading, Statistical Process Control Training, AS/400 Query, Microsoft Office, Leadership Methods – UW Extension Course, Root Cause Analysis
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