Human Resources Manager
Resume:
Barbara L. Frost
Houston, TX 77095
832-***-**** (cellular)
281-***-**** (Home)
SUMMARY OF QUALIFICATIONS
Flexible and ambitious Human Resources Professional with over twenty years working knowledge of Human Resources functional areas and applicable federal, state, local laws and regulations along with demonstrated experience developing and analyzing Human Resources data; extensive experience in recruitment/EEO, employee relations, training/program management, compensation and benefits administration, payroll management, safety and workers’ compensation.
PROFESSIONAL EXPERIENCE
HCR-Manor-Care,
Heartland Healthcare Center of West Houston
Houston, TX
1993 - 2007
Human Resources Manager
Direct and provide human resource related matters within the facility to support business objectives while complying with company policy and procedures and all applicable state and federal regulations, related recordkeeping, employee relations, compensation programs, benefits, recruitment and retention. Capable of coaching and directing all levels of management to support a positive employee environment.
External recruiting by cold calling, job fairs and advertisements; interviewing, screening qualified applicants; making hiring recommendations after conducting reference checks, drug screening, criminal history checks and license verifications.
Implements methods and strategies to foster teamwork to improve employee relations and increase productivity.
Hired to participate in the pilot program for facility Human Resources Managers; first Human Resources Manager hired for facility support.
Asked to provide Human Resources support to sister facility; worked fulltime as Human Resources Manager for two buildings for over a year and was still able to meet JCAHO accreditations.
Extensive knowledge and compliance assurance of OSHA, CDC, ADA, VRA, ERISA, FMLA, HIPAA, EEO, HIPAA regulations, Code of Ethics and Standards of Business Conduct.
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Serve as chairperson over safety committee after implementing safety program, safety prevention and safety committee; awarded for best regional safety record in 2005. Reduced the number of employee injuries requiring medical attention from approximately 20 per year to approximately 2 per year with no lost time. Maintain OSHA logs and ensure OSHA requirements are consistently met; handled all workers compensation claims and billing.
Preparing and processing new hire information and employee changes using PeopleSoft 8.0; management of employees files, records and service awards programs.
Anticipates, identifies and resolves employee issues weighing the needs of the employees, the goals of the practice and procedure in a variety of areas to include employment, employee relations, compensation, benefits, and training.
Developed and implemented a program that rewards, inspires and motivates staff to improve customer service, foster teamwork, increase productivity and improve employee relations; due to the success, the program was adopted by several other regional facilities.
In coordination of Employee Relations, investigates and resolves employment related complaints and violations; participates in policy and procedure implementation; Employee Opinion Surveys and Exit Interviews.
Represent company in participates in employment claims filed with Texas Workforce Commission and EEOC investigations, and litigations.
Provides training and consultation to management to ensure conformity to the company’s human resources policies, state and federal laws and regulations while serving as employee advocate.
Conducted Circle of Care specialized customer service training to all staff; new hire orientation and annual mandatory training and inservices.
CIRCLE K CORPORATION,
Phoenix, Arizona
1992-1993
District Human Resources Manager
Provide human resources and training support to District of approximately 400 employees at 64 store locations in a two-state region. Ensured all functions were administered in compliance with federal, state and local laws, ordinances, and established company policies and procedures. Provided human resources support and guidance to the District Manager, Zone Managers and Store Managers including policy compliance, grievances and employee recognition. Administered the Store Manager Training Program; coached managers on policies, procedures and hiring practices.
Managed the District Worker’s Compensation program and provided assistance in resolving EEOC charges. Established and maintained personnel file management system. Conducted specialized hiring, customer service awareness and safety prevention workshops. Participated in the investigation of sexual harassment charges and resolution of all District level grievances and customer complaints.
Recruited company employees to become trainers of the New Employee Training Program. Conducted train-the-trainer workshops to ensure procedures were being taught in a consistent and thorough manner.
Selected to attend training to implement the Texas lottery throughout the District: effectively trained 60 store managers and staff.
Researched and compiled information on hiring and termination practices for EEOC lawsuits; investigated alleged sexual harassment charge, gathered statements from all staff to substantiate the termination of the harasser.
Commended for the ability to establish trust with employees and law enforcement officials, compiled critical documentation to support company’s claims; gathered documentation to convince upper management to take immediate action to install a store security system in a high crime area, which reduced incidents significantly.
Initiated review of inactive worker’s compensation claim file; returned some employees on modified work programs; terminated others; maintained OSHA logs.
.Reviewed training materials and MSDS to ensure all OSHA requirements were met.
Provided support to employees and their families who due to acts of violence were hospitalized.
EDUCATION
Almeda University,
Bachelors of Business Management in Human Resources Management
University of Phoenix,
Course work for prerequisites
Sowela Technical Institute,
Data Processing
TRAINING
Microsoft Office, Word & Excel
Circle of Care Train
OSHA Compliance & Safety Awareness
Managing a Workforce
EEOC Technical Assistance Training
HIPAA Basics
Mastering Caring Leadership I & II
Human Resources Manager Leadership: Introduction
Human Resources Manager Leadership: Recruiting
Human Resources Manager Leadership: Staff Retention
Human Resources Manager Leadership: Safety & Workers Compensation
Human Resources Manager Leadership: Compliance
Human Resources Manager Leadership: Compensation & Benefits
Executive Director Leadership: Human Resources Management
PeopleSoft
Microsoft Office Programs
Labor Law Update 2007
PERSONAL
Texas Notary Public
References on request
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