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Medical Assistant Quality Assurance

Menifee, CA, 92587
August 29, 2012

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Erin Ybanez

***** ********* **.

Quail Valley, CA 92587




To obtain a position utilizing my combined experience in areas of business office technology combined with medical office services; and, most importantly, to secure a position that provides a potential for expanding my knowledge and a challenge for future career development that may lead to my goal of eventually obtaining a nursing degree.


• Administrative Medical Assistant award/certificate from a community college

• Earned an Associate of Science degree with honors in Business through Cerro Coso Community College May 2012

• Proficient, meticulous, and skilled in various financial, bookkeeping, billing, administrative, and data processing input/output applications with a high level of accuracy

• Excellent analytical and interpersonal skills

• Ability to plan, organize, and prioritize workload

• People oriented with excellent interpersonal, oral, and written communication skills

• High degree of initiative, attention to detail, and ability to work within a team setting

• Independent judgment and creativity

• Ability to maintain high ethical confidentiality standards and an excellent understanding of applicable rules and regulation

• Hardworking, energetic, and reliable; recognized for assuming additional responsibilities with little to no supervision

• Ability to work well with changing assignments and priorities and act effectively under pressure

• Proficient in the use of computers for document and data input/output, as well as e-mail and office productivity suite applications, such as Word, Excel, Outlook, and Acrobat. Able to operate fax machines, copiers, and multi-line phones systems

• Able to type at least 55 words per minute with zero errors and use a 10 key with accuracy


Student 01/2010 to Current

Cerro Coso Community College, Ridgecrest, CA

Unemployed 10/2008 to Current

Riverside Superior Court, Temecula, CA 07/2007 to 10/2008

Court Services Assistant Salary: $13.42/hr

• Received and processed legal documents for the civil and traffic court department, reviewing documents for completeness, correctness, including mathematical formulations where present, timeliness and conformity to legal requirements

• Updated case records by posting information (e.g., judgments, dismissals, payments) to automated case file; researched case events/history for processing the court case or at the request of attorneys, representatives of other agencies or the public.

• applied specialized knowledge and understanding of codes, rules, legal terms and procedures in legal document preparation/processing

• Imaged case documents; archived case files and exhibits; organized, retrieved, and purged files, documents and exhibits.

• Answered multi-line telephones and assisted and/or answered direct telephone inquiries from public and attorneys; explained legal filing processes, fees, fines, and other processes and procedures related to court operations; provided basic information needed to file routine documents

• reviewed case files for completeness and further processing requirements prior to and after court proceedings

• Processed financial transactions, accepting filing fees, fines and account cash or credit card payments (experience with the TrustCommerce website); processed mail payments; balanced receipts; prepared and maintained records of collected amounts.

• Proofread work, greatly minimizing data input/output errors

• Opened, sorted, and distributed incoming mail appropriately

• Developed and initiated new work processes that help increase work productivity

• Assisted in training other employees and shared revised productivity processes

• Worked closely with supervisors to identify problems and/or make recommendations for efficiencies or improvements to work standards

Lowe’s Home Improvement, 01/2000 – 09/2006

Temecula/Murrieta, CA Salary: $13.50/hr

Installed Sales Coordinator

various positions

• Managed a staff of 10 employees

• Delegated work assignments as appropriate

• Responded to customer inquiries

• Wrote work schedules for employees

• Maintained inventory control processes, including bill outs and ordering of products and services

• Initiated processes for quality assurance for product installs, including job site inspections

• Processed accounts payable and receivable transactions

• Processed financial transactions, including cash handling, counting, and reconciliation of daily sales

• Developed and maintained a filing system

• Computer documentation input of all accounts and purchased merchandise

• Shipping and Receiving responsibilities

• Employee mentor and trainer

• Experience with PeopleSoft (entering work schedules, sick and vacation schedules, and new employee information)

• Preparation of sales budgets for individual department and store wide usage


Rancho Bernardo High School (Poway Unified School District), San Diego, CA: Diploma received

Palomar College, San Marcos, CA:

Some college coursework completed, Music Major

Cerro Coso Community College, Ridgecrest, CA:

Recently, May 2012, completed studies earning an Associate of Science Degree in Business, with honors, maintaining a 3.8 grade point average.

Completed Administrative Medical Assistant award/certificate program.

College level coursework completed for Administrative Medical Assistant award/certificate program includes:

• Administrative Medical Assistant-Receptionist

• Administrative Medical Assistant-Financial Management and Insurance

• Medical Terminology for the Health Professional

• Survey of Anatomy and Physiology

• Nutrition

Majority of college level coursework completed towards a (Microsoft) Business Office Technology certificate. College level coursework completed in Business Office technology includes:

• Acrobat

• Computer literacy

• Beginning, Intermediate, and Advanced Word

• Beginning and Intermediate Excel

• Beginning Access

• Introduction to Computer Information Systems


• Administrative Medical Assistant Award/Certificate

• President’s List for academic excellence Spring and Fall 2010, 2011 and Spring 2012

• Member of Phi Theta Kappa

• AS degree in Business


Office Automation

Personal computers/network computer systems, computer 10-Key by touch, calculators and adding machines, facsimile machines, copiers, scanners and multi-line telephones.

Office Applications and Software

Microsoft Office Suite including Word, Excel, Access, and Outlook, Adobe Acrobat, Internet usage, PeopleSoft, and web and Outlook based E-mail.

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