Medical Assistant Quality Assurance
Resume:
Erin Ybanez
Quail Valley, CA 92587
**********@*******.***
________________________________________
OBJECTIVE
To obtain a position utilizing my combined experience in areas of business office technology combined with medical office services; and, most importantly, to secure a position that provides a potential for expanding my knowledge and a challenge for future career development that may lead to my goal of eventually obtaining a nursing degree.
SUMMARY OF QUALIFICATIONS
• Administrative Medical Assistant award/certificate from a community college
• Earned an Associate of Science degree with honors in Business through Cerro Coso Community College May 2012
• Proficient, meticulous, and skilled in various financial, bookkeeping, billing, administrative, and data processing input/output applications with a high level of accuracy
• Excellent analytical and interpersonal skills
• Ability to plan, organize, and prioritize workload
• People oriented with excellent interpersonal, oral, and written communication skills
• High degree of initiative, attention to detail, and ability to work within a team setting
• Independent judgment and creativity
• Ability to maintain high ethical confidentiality standards and an excellent understanding of applicable rules and regulation
• Hardworking, energetic, and reliable; recognized for assuming additional responsibilities with little to no supervision
• Ability to work well with changing assignments and priorities and act effectively under pressure
• Proficient in the use of computers for document and data input/output, as well as e-mail and office productivity suite applications, such as Word, Excel, Outlook, and Acrobat. Able to operate fax machines, copiers, and multi-line phones systems
• Able to type at least 55 words per minute with zero errors and use a 10 key with accuracy
PROFESSIONAL EXPERIENCE
Student 01/2010 to Current
Cerro Coso Community College, Ridgecrest, CA
Unemployed 10/2008 to Current
Riverside Superior Court, Temecula, CA 07/2007 to 10/2008
Court Services Assistant Salary: $13.42/hr
• Received and processed legal documents for the civil and traffic court department, reviewing documents for completeness, correctness, including mathematical formulations where present, timeliness and conformity to legal requirements
• Updated case records by posting information (e.g., judgments, dismissals, payments) to automated case file; researched case events/history for processing the court case or at the request of attorneys, representatives of other agencies or the public.
• applied specialized knowledge and understanding of codes, rules, legal terms and procedures in legal document preparation/processing
• Imaged case documents; archived case files and exhibits; organized, retrieved, and purged files, documents and exhibits.
• Answered multi-line telephones and assisted and/or answered direct telephone inquiries from public and attorneys; explained legal filing processes, fees, fines, and other processes and procedures related to court operations; provided basic information needed to file routine documents
• reviewed case files for completeness and further processing requirements prior to and after court proceedings
• Processed financial transactions, accepting filing fees, fines and account cash or credit card payments (experience with the TrustCommerce website); processed mail payments; balanced receipts; prepared and maintained records of collected amounts.
• Proofread work, greatly minimizing data input/output errors
• Opened, sorted, and distributed incoming mail appropriately
• Developed and initiated new work processes that help increase work productivity
• Assisted in training other employees and shared revised productivity processes
• Worked closely with supervisors to identify problems and/or make recommendations for efficiencies or improvements to work standards
Lowe’s Home Improvement, 01/2000 – 09/2006
Temecula/Murrieta, CA Salary: $13.50/hr
Installed Sales Coordinator
various positions
• Managed a staff of 10 employees
• Delegated work assignments as appropriate
• Responded to customer inquiries
• Wrote work schedules for employees
• Maintained inventory control processes, including bill outs and ordering of products and services
• Initiated processes for quality assurance for product installs, including job site inspections
• Processed accounts payable and receivable transactions
• Processed financial transactions, including cash handling, counting, and reconciliation of daily sales
• Developed and maintained a filing system
• Computer documentation input of all accounts and purchased merchandise
• Shipping and Receiving responsibilities
• Employee mentor and trainer
• Experience with PeopleSoft (entering work schedules, sick and vacation schedules, and new employee information)
• Preparation of sales budgets for individual department and store wide usage
EDUCATION
Rancho Bernardo High School (Poway Unified School District), San Diego, CA: Diploma received
Palomar College, San Marcos, CA:
Some college coursework completed, Music Major
Cerro Coso Community College, Ridgecrest, CA:
Recently, May 2012, completed studies earning an Associate of Science Degree in Business, with honors, maintaining a 3.8 grade point average.
Completed Administrative Medical Assistant award/certificate program.
College level coursework completed for Administrative Medical Assistant award/certificate program includes:
• Administrative Medical Assistant-Receptionist
• Administrative Medical Assistant-Financial Management and Insurance
• Medical Terminology for the Health Professional
• Survey of Anatomy and Physiology
• Nutrition
Majority of college level coursework completed towards a (Microsoft) Business Office Technology certificate. College level coursework completed in Business Office technology includes:
• Acrobat
• Computer literacy
• Beginning, Intermediate, and Advanced Word
• Beginning and Intermediate Excel
• Beginning Access
• Introduction to Computer Information Systems
AWARDS/CERTIFICATES/ORGANIZATIONS
• Administrative Medical Assistant Award/Certificate
• President’s List for academic excellence Spring and Fall 2010, 2011 and Spring 2012
• Member of Phi Theta Kappa
• AS degree in Business
COMPUTER SKILLS
Office Automation
Personal computers/network computer systems, computer 10-Key by touch, calculators and adding machines, facsimile machines, copiers, scanners and multi-line telephones.
Office Applications and Software
Microsoft Office Suite including Word, Excel, Access, and Outlook, Adobe Acrobat, Internet usage, PeopleSoft, and web and Outlook based E-mail.
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