Customer Service Management
Resume:
Renesia R Eubanks
Mount Clemens, Mi 48043
Email: **************@*****.***
*CSR Executive Manger * Store Manger * Retail Manger
Result driven, customer centered management professional with over 11 years experience in store management and executive customer service positions. Verifiable for maintaining profitable retail operations, with success in capitalizing on growth opportunities, implementing promotional/marketing strategies, and upholding fiscal efficiency. Articulate communication and effective trainer skilled in achieving employee buy in on organization goal. Respect, trusted mangers who uphold the highest ethical and professional standards. I am Computer Literate, with Core skills areas include:
• Customer Management Financial Management Multi-Site Operations
• Inventory Control / Shrinkage Loss Prevention Visual Merchandise Displays
• Customer Service / Loyalty In-Store Promotions Retail Operations
• Staff Training & Mentoring Performance Management Profit and Loss Management
Education
Business Management
Major: Management & Administration
Virginia State
VA
Awards, Fellowships, Grants
SOSAD
Customer Appreciation Certificate
Store Manager
Simply Fashion Clothing
July 2009 to Presents
Store management of staff and store function on daily basis, Hiring and Terminating, schedules and host of shipment and transfers of non selling item to be ship to other stores, Payroll and daily transaction on register and computers mail. Inventory and store counts as well as markdowns done monthly.
Executive Customer Service Rep.
Nov. 1998 to Nov. 2010
General Motors On star
Handled all complaints as well as assist with calls, questions and services rendered to clients thru GM dealerships.
Assist with upgraded problems billing, payments also sending invoices and training and monitoring the new staff coming aboard. Submit new orders for XM/Phone service for the vehicle adding minutes.
Shift Manger for Customer Service Dept.
Value City Department Store
March 1996 to Dec. 2004
STORE CLOSED
Handle the banking of 18 registers, scheduling, interviewing applicants, cashiers, contact the service for repair for and registers not working properly., Voids and logging. Customer service problems, returns, store opening and floor plan and move changing within the seasons thru out the year.
Simply Fashions Clothing
Redford, MI
06/2010 - Present
Assistant Manger
Opening and closing of the store, greet every customer entering and completing sales transactions done by Cash, Credit/Debit, Check and gift certificates. Daily banking and paperwork as well as logging the Net and daily sales. Assist with completing staff schedules, and shipment. Following the policy and procedures and well as the my staff. Monitor the store count and shrinkage monthly. Complete daily detail of cleaning and store changes with new merchandise to be displayed thru out the store.
General Motor
On star
11/1998– 11/2010
Executive Customer Service Advisor
Complaints Dept
Handled all issues from customers to dealer services as well as Xm/Sirus radio and Onstar vehicle cellular phone service in vehicles.
Order replacements parts and correction on vehicle financing and extra perks offered. Handled payments for customers as well as routing or
emergency contact thru vehicle upon pressing the On star button.
Dealer services for GM, GMAC vehicles all in a call center setting but with private office dividers.
Company lost Contract
and started laying off many
Pure Heart Homecare
Bowie, MD
03/2006 - On Call
Homecare aide
Daily vital w/Blood pleasure, vials, heart rate, diabetic check
Assisting with Companionship& Conversation Arrange Appointments Medication Reminders Meal Planning Meal Preparation & Clean Up Reading Assist with Walking Letter Writing & Correspondence Monitor Diet Eating Monitor Food Expirations Organize Mail Answer the Telephone Answer the Door Care of House Plants Appointment Reminders Record/Arrange Recipes Oversee Home Deliveries Supervise Home Maintenance Prepare Grocery List Provide a Stable Bathing Environment Light Housekeeping Laundry & Ironing Take Out Garbage Change Linens Make Beds Dust Furniture Drop Off / Pick Up Dry Cleaning Pick Up Prescriptions Grocery Shopping
Kay’s Bridal
Southfield, MI
9/1996 - 5/1999
Store Manager
Handling all store function, Hiring, schedules, shipments, floor move, Grand openings, staff problems, write-up, bank deposits, being able to understand the staff. Pleasing the customer.
Sears Family Dental Center
Livonia, MI
10/1992 - 12/1996
Patent Coordinator
General Practice & Ortho Receptionist
Assist all patients with appointments and new patient forms, insurance verification, payment, Rx’s, cleaning area and charting of both General and Ortho accounts, updating all files with correction if needed. Bank deposits and getting change for office. Assisting doctors with emergency walk-ins and no appointment walk-ins.
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