Customer Service Sales

GRADY JACKSON, JR. **** Winifred Way • Macon, GA *1204 • 478-***-****

*****.*********@*****.***

OBJECTIVE

To work for a company that provides a good working environment, challenges my skills and offers an opportunity for growth and advancement.

PROFESSIONAL EXPERIENCE

Outside Sales Account Manager, TIFCO INDUSTRIES 01/2012-Present

Manages established accounts and develops new accounts in a geographic sales territory. Execute company

sales plan to develop customer relationships as well as interact and communicate with all levels of management.

Possess product knowledge of material catalog. Manages multiple tasks that involve conflict resolutions, problem solving and eliminate customer problems. Understands customer needs to provide quotes and enter

orders in a timely manner. Develops action plans to achieve goals and expectations for the position. Identify

and master the steps needed to achieve each element of the companies vision daily. Demonstrate effective

use of time to consistently achieve sales goals.

Purchasing, Inside Sales and Customer Service Manager, MOTION INDUSTRIES, INC. 10/2008 – 12/2011

Manages and purchases parts for selected industrial accounts throughout Macon and the Middle Georgia area

Forecasts the cost, availability and suitability of products and materials for accounts

Processes orders and quotes to customers

Evaluates suppliers on pricing, quality and service

Tracks work orders and receipts incoming shipments

Coordinates delivery schedules and supervises warehouse workers to help provide accurate and timely deliveries

Researches sales records and inventory levels of stock

Stays current with any changes in the supply demand for products and material

Maintains a good understanding of the supply chain management and financial analysis

Follows up with all customers to ensure complete customer satisfaction

Very proficient in computer purchasing, word processing, spreadsheet programs, customer service and the use of the internet.

GED Instructor, CENTRAL GEORGIA TECHNICAL COLLEGE (part-time) 2001 – 2011

Provides the necessary tools and knowledge to students in order to prepare them for the writing, math, reading, science and social studies GED exam

Territory Account Manager, ENDRIES INTERNATIONAL, INC. 9/2001 – 10/2008

Managed and analyzed selected accounts

Maintained inventory database

Processed invoices and verified orders

Conducted report data analysis and managed merchandise flow process

Assisted in training new service representatives

Assisted sales team in identifying new opportunities, parts and commodities

Maintained a clean and organized vendor management program

Problem solved stock out and resolved the root cause to avoid recurrence

Received shipments, resolved discrepancies and stocked product

Conducted follow-ups and communicated with entire plant management to ensure complete customer satisfaction

Sales/Marketing Representative, THE PENNY PINCHER ADVERTISING NEWSPAPER 9/2000 – 9/2001

Maintained established accounts and developed new accounts in a protected territory

Devised strategic plans for marketing strategies

Demonstrated excellent oral and written communication as well as strong organizational and problem solving skills

Sales/Marketing Representative, COMDOC BUSINESS SYSTEMS 12/1999 - 9/2000

Marketed, sold and distributed copiers and printing systems throughout the Middle Georgia area

Identified potential customers and helped determine prospective customers’ needs

Group Leader/Box Department, FRITO LAY 6/1999 – 12/1999

Supervised daily operations of the box department

Responsible for effective control of physical box inventory

Managed and provided boxes for packaging and shipping of products

Customer Service Representative/Production Scheduler, DAN RIVER 6/1992 – 6/1999

Organized data analysis of all printing jobs, processing, scheduling and follow-ups

Coordinated delivery schedules with each plant and production planners

Demonstrated strong organizational and customer service skills

Very proficient in Microsoft Office

Supervisor/Painting Crew, WILLIAMS CONTRACTING COMPANY 1986 – 1992

Supervised five crewmen for contracted painting jobs

Ensured excellent service levels were maintained until job completion

Courier/Mail Clerk, SECURITY TRUST INSURANCE COMPANY 1984 – 1986

Delivered company mail and insurance supplies to various offices in and around the Middle Georgia area

Courier/Supply Clerk, MIDDLE GEORGIA HOSPITAL 1982 – 1984

Delivered hospital mail and supplies to all hospitals in the Middle Georgia area

Receipted shipments and put stocked into hospital warehouse

EDUCATION

FORT VALLEY STATE UNIVERSITY, Fort Valley, GA

Bachelor of Business Administration, Marketing Degree

June 2000

INTERESTS

Member – New Hope Baptist Church, Macon, GA

Usher’s Ministry, Security Team Ministry, Impact Men’s Ministry

Graduate Chapter member – Omega Psi Phi Fraternity, Inc, Lambda Phi Chapter, Macon, GA

Committee Chairman – Dr. D.T. Walton, Jr. Scholarship fundraiser

Committee Chairman – Frank Johnson Recreation Center annual Easter egg hunt

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