Customer Service Manager
Resume:
Marshville, NC *****
Tim Boyd
Skills
Successful Management Style
Aggressive
Team Player with winning attitude
Great analytical skills
Cost management
Decision maker
Plant management(A-Z)
Negotiator
Experience
March, 2006 until Perfect Fit Industries Charlotte, N.C.
Vice President of Manufacturing and Operations
• Responsible for All Production Planning/Procurement Operations in company with day to day involvement of planning/purchasing. Four plants in US with approximately 800 employees.
• Responsible for all manufacturing, packing, shipping, receiving within 4 plants.
• Responsible for all Maintenance in 4 plants and the Maintenance personnel, procedures, schedules and safety.
• Responsible for Planning and Scheduling, Purchasing, Customer Service and the Call Center.
• Develop operation budgets and capital expenditure plans.
• Responsible for controlling labor, material and overhead costs.
• Responsible for development of an organization capable of meeting goals and objectives.
• Establish replenishment and contract programs
• Developed strategic buying programs
• Supplier quality metrics
• Work directly with plants and production planners
• Responsible for managing inventory.
• Lead time and On Time Delivery
• AS400 MRP application/Expert AS400 user
2003–2006 Perfect Fit Industries Charlotte, NC
Director of Operations
Managed Operations area as related to planning and scheduling, forecasting, order entry, product costing and manufacturing specification, customer service areas.
Coordinated these functions in a multi-plant environment across four major product categories in a business that represents approximately $90 million in annual sales.
Involved in negotiation and coordination of domestic and import contract manufacturing.
Identify opportunities to reduce product and transaction cost
1996–2002 Perfect Fit Industries Monroe, NC
Plant Manager
Responsible for a 275,000 sq/ft facility that manufactures mattress pads, poly filled bed pillows and pillow covers in a three shift operation.
Annual sales in excess of $40 million.
Managed a staff of approximately 20 salaried supervisors and department managers.
Managed 350 hourly associates.
In 1996, was responsible for a satellite manufacturing facility in Wadesboro, NC in addition to Monroe facility.
In 1997, through productivity increases we were able to close satellite facility and absorb that volume into the Monroe facility saving approximately $1 million annually in overhead cost.
Utilized off site warehousing as needed.
Involved in negotiation and coordination of domestic contract manufacturing.
Received 2002 Presidents Award for “Plant of the Year”.
1992-1995 Perfect Fit Industries Rock Hill, SC
Plant Manager
Responsible for an 80,000 sq/ft facility that manufactured poly filled bed pillows, pillow covers and feather bedding products in a three shift operation.
Annual sales in excess of $17 million.
Managed a staff of approximately 10 salaried supervisors and department managers.
Managed 120 hourly associates.
Utilized off site warehousing as needed.
Received Presidents Awards for “Plant of the Year” and “Most Improved Plant”.
1977-1991 Kinmont Ind. Kings Mountain., NC
Plant Engineer
Responsible for plant engineering functions along with product costing in a facility that produced decorative bedding.
During my years at Kinmont Industries I held a variety of positions which gave me a well rounded understanding of our processes and business. These positions included, Plant Engineer, Planning and Scheduling Manager, Shift Manager, Department Manager and Supervisor.
Involved in negotiating and coordination of domestic contract manufacturing.
Education Gaston College Dallas, NC
Machinist
Military
Cleveland Community College Shelby, NC
Auto Body Repair
Maynard Research Council / Method Analysis and Time Study
Western Carolina Industries/Supervisory Training I & ll
Employers Association/Delegation
U.S. Army Reserves (Honorable Discharge)
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