Customer Service Computer Science
Resume:
Contact Info:
Sheila Hogness Cell: 682-***-****
Arlington, TX 76014
Email:*************@*****.***
Experience:
Arch Aluminum and Glass
March 2006-April 2008
RemX Financial Temp Service
Stationed at Countrywide Home Loans
August 11 2008-November 21 2008
Computer Science Corp.
Customer Service Rep
April 2010 - March 2011
Duties at Arch Aluminum:
Order entry. My responsibilities entailed entering about 40-60 glass orders per day using the computer system Axapta.
Also, I was in charge of speaking with customers while they were ordering glass and resolving any problems that may have occurred.
Answered phones while conducting other responsibilities and helped delegate phone calls.
Accounts receivable was the area I started in where I was responsible for entering amounts that were owed by the customers and keeping track of what was left on accounts.
Summary for Arch Aluminum:
I started out at Arch Aluminum as a receptionist who was also the head of accounts receivable. I remained in that position for over a year until I was transferred to Haltom City as order entry/customer service and was also in charge of controlling the paperwork flow both in and out bound, Due to a tornado, the Haltom location was demolished. There was no longer an open position for me at the original branch.
Duties at Countrywide Home Loans:
Sorting and filing digital images on the computer using software named Captiva.
Differentiating many different loan documents and putting them in their respective folders.
Calling banks that sent files to Captiva if there was an error or something was missing.
Summary for Countrywide Home Loans:
Banks would send loan documents through a system named Captiva that would upload to our computers. Centralized Indexers would sort through the documents and find the files and groups to which they belonged. If there were errors, Centralized Exception Indexers would call the banks that sent them the loan documents and explain to them the error and the solution we could use to solve the problems. I held both titles while I worked there.
Duties at Computer Science Corp:
Customers would call me to do a background search. I would input about 15 fields of information and relay the outcome of the search.
Summary for Computer Science Corp:
While working for Computer Science Corp. I would do around 200 calls per day. I never had an unsatisfactory call. When I was not on the phone with customers, I would run special errands for my Team Leader. I was well liked and respected at this position.
Desired Salary/Wage: $10.00 USD per hour
Current Career Level: Experienced (Non-Manager)
Years of Relevant Work Experience: 2+ to 5 Years
Date of Availability: Immediately
Desired Job Type: Employee Full Time
Desired Status: Full-Time
Willing to Work Weekends: Yes
Targeted Location: Dallas/Ft. Worth Area, TX.
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