Robin L Moter
Resume:
Robin L. Moter
Hines, WV *****
e87oli@r.postjobfree.com
Objective
I would like to obtain a position in which my vast customer service,telecommunications, sales experience would be of benefit to my employer. I enjoy a job with working with the public at large.
Experience
5/2006 to 10/2006 Map Communications Chesapeake, VA
In this position I worked in an answering service. I handled over 500
Calls per day. I also assisted with force and load determinations.
2004-2006 Upstream Chesapeake, VA
Travel Agent
In this position I had to become a licensed travel agent. I worked with over 20 different companies to book their travel arrangements. I also dealt with problems when they occurred during the customers trips. These problems could be delayed flights, hotels not what was expected, etc. I liked this job, I worked with the company until, and unfortunately it closed.
2002-2004 Nextel Hampton , VA
Retention Representative
In this position I worked with clients that were about to cancel their service with Nextel. It was basically my position to keep the customers. I not only made my goal each month, some months I made my goal by over 195%.
2001-2002 NAM Fredericksburg, VA
Collector/Production Manager
My primary responsibility is to collect defaulted student loans for the Department of Education. I have several hundred accounts to service daily and it is my responsibility to get payment in full or a reasonable repayment plan on the accounts.
I have passed the FDCPA regulations for this job.
I currently have a 314% success rate for collection of debts.
1995-2001 Verizon Richmond, VA
Consultant, Trainer
Centralized Operations Group.
In this position I worked primarily with the vendors and agents for Verizon’s largest business customers. I designed PBX, DID, DOD, Engineered Centrex, ISDN PRI services. I also trained new consultants on various specialized services to assist the customers.
General Business Office.
In this position, I assisted General Business telephone customers with all phases of their services, from complex to simple. I assisted with the billing issues, along with designing new business service. I worked constantly on the “help desk” as a liaison between the different intra company offices and the public to ensure service was installed correctly and in a timely fashion. I was the single point of contact for all correspondence which came into the office from business customers in a 5 state area. I also assisted in training of new business consultants in foreign exchange services for business customers.
Residential Office.
In this position, I had very heavy customer contact (as with the other positions). I assisted residential customers in all phases of their service from complex to ordering new residential service. I was made Service Manager; this is a management position that handles the more complex issues of the customer. I was also made a Trainer of new consultants to ensure that they were trained properly to handle any and all issues that the customers may have.
Education 1970-1974 Montgomery High Montgomery, WV
• Business Education Diploma
• I graduated in the upper 10% of my class.
Awards
During my employment with Verizon, I have had articles written as to my philosophy in customer service and my success. These articles were written in the WAVE which is a newspaper which is distributed throughout the entire Verizon footprint. I also had a remarkable success rate with sales at Verizon. I won several trips as rewards for my success. I consistently was over 250% in sales.
While at NAM, I have enjoyed the same success rate with collection of defaulted loans. I have maintained a success rate that varies from 250% to over 314% in collections.
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