Customer Service Project Manager

annie ‘jade’ kenny

**** ******** **. #*** • Austin,TX • CELL 617-***-**** • E-MAIL e84zm1@r.postjobfree.com

EDUCATION Auburn University, Auburn, AL 2005-2010

Bachelor of Science in Business Administration and Supply Chain

LEADERSHIP President & Vice President - College of Business, Supply Chain Association

Historian - Omega Phi Alpha Service Sorority

EXPERIENCE C.H. Robinson 03/2012-08/2012 Austin, TX Account Manager

Created and maintained client business profiles, tracking, invoicing, problem resolution, claims reports and all other customer service necessities.

Established and maintained a database of distribution and receiving centers.

Successfully acted as primary decision maker for surge pricing and emergency shipment capacity planning increasing overall reward volume.

Participated in meetings for the sales team by coordinating schedules and developing outlines for customer specific needs.

Berman Creative 08/2011-01/2012 Boston, MA Project Manager

Coordinated meetings and schedules for clients and creative teams while gathering feedback in order to produce reports and final project summaries.

Organized and created timetables to be used by client and creative teams to meet deadlines for deliverable products and assure quality control.

Acted as a liaison between vendor and creative teams via the management of purchase orders, proofing and payments.

Crane Worldwide 02/2011-08/2011 Boston, MA Operations Analyst

Oversaw all international customer service request including: rate inquiries, purchase order reviews, status reports and problem resolution.

Controlled and performed all vendor evaluation and selection.

Created SOP’s and executed SWOT analysis for customers and departments company wide.

Effectively handled invoicing and collection of accounts receivable.

Crane Worldwide 08/2010-02/2011 Boston, MA Leadership Program

Completed a highly competitive six month training program designed to groom new hires for upper level management positions.

Worked with an executive level mentor to establish and execute project ideas such as a company wide database of employees skills and certifications.

Created and tested training material for new software and invoicing procedures.

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