Administrative Assistant/Office Manager
Resume:
Victoria Ladd
Austin, TX ***48
Tel. 512-***-****
********@*****.***
Summary
Dedicated administrative professional with a solid history of reliability and progressively more challenging assignments. Proficient computer skills in applications including word processing, spreadsheets, databases, and bookkeeping. Extremely accurate 10-key data entry. Proficiency in maintaining calendars, schedules, and organizing meetings. Exemplary verbal and written communication skills.
Meticulous and accurate work as well as substantial initiative, follow-through, and sense of urgency. Strong organizational and prioritizing skills, with excellent attention to detail. Ability to exercise discretion, independent judgment, and initiative in performance of duties. Able to manage multiple tasks, handle pressure under tight schedules, and work well as a team member. Excellent interpersonal, communication, and organizational skills.
Professional Experience
Austin Country Club; Austin, TX
Part-Time Receptionist, March 2011 to Present
• As the first point of contact, greet all guests and visitors to the club.
• Courteously answer multi-line phone system, screening calls, addressing inquiries, and forwarding telephone calls to their proper destination.
• Efficiently address inquiries regarding membership and clubhouse events and amenities.
• Handle meal reservations for members, answering questions regarding special occasion dinners.
• Update Daily Functions Sheet to properly display current events, reservations, and member birthdays.
• Issue car parking stickers and sports center key fobs.
• Responsible for making special buffet signs, children’s menus, and meal order forms.
• Distribute paychecks bi-weekly.
• Assist with other various club duties as needed.
Manpower On-site at Cisco; Austin, Texas; 2006-2009
Site Services Coordinator, Nov. 2007 - May 2009
• Managed specialty vendor service program for San Jose campus, servicing 50 buildings and 25K employees.
• Responsible for vendor authorization to deliver services, including background checks, badging, and new employee paperwork. Tracked and maintained business contracts and certificates.
• Coordinated and scheduled monthly vendor fairs, securing meeting space, and working with facilities department to ensure proper and timely set-up of rooms.
• Developed and implemented supplier performance reports; tracked monthly key indicators of service levels and customer satisfaction. Responsible for updating service information on web sites.
• Prepared monthly Excel international employee headcount report vital to workplace managers in analyzing key performance indications and in preparing quarterly budgets.
• Initiated reporting tool for tracking employee dissatisfaction and lost productivity with new inter-campus transportation program. Report provided critical visibility into systemic issues. Analysis derived from report resulted in implemented actions by vendor which successfully addressed major employee complaints.
• Assisted in the development of new vanpool program specific to San Jose campus. Responsibilities included working with web master to create internal web sites and coordinating meetings in order of educating employee base on benefits of vanpool services.
• Scheduled and maintained manager’s Outlook calendar, including support scheduling conference rooms in other cities and coordination of out-of-town meetings.
• Developed and maintained reports, providing administrative support in all areas as needed.
Manpower On-site at Cisco; Austin, Texas; 2006-2009
Lobby Ambassador, Sept. 2006 - Nov. 2007
• As the first point of contact for visitors, cordially greeted guests and facilitated connections to hosts.
• Professionally answered and forwarded telephone calls to their proper destination.
• Issued temporary employee and visitor guest badges; provided wireless internet connection codes for guests.
• Responsible for maintaining lobby, conference room scheduling, equipment trouble shooting and resolution, and receipt of event materials.
• Provided administrative support, equipment management, presentation preparation, and event planning.
• Placed catering orders for large meetings as well as classroom events.
• Served as alternate to Safety and Security as the on-site badge photographer, ensuring accurate badging procedures and building access for new employees.
• Directed employee requests for access to restricted areas to appropriate authority.
• Provided hospitality support with regard to area hotels, travel resources, and transit information.
• Coordinated with facilities department regarding repairs and move requests.
• Oversaw general appearance of common areas such as lobby, meeting rooms and break room.
• Managed the delivery and maintenance of office supplies.
H. E. Butt Grocery Co./Central Market; Austin, Texas,
Technical Support Expert, Nov. 1993 - Sept. 2006
• Reviewed and reconciled daily and weekly vendor purchase reports for purchases totaling $250,000.
• Processed vendor invoices for payment through corporate headquarters.
• Organized, maintained, and archived filing systems.
• Maintained departmental transfer system reports, ensuring accuracy of transactions.
• Responsible for accurately entering large volume of data entry daily.
• Assisted receiving team by providing cross-functional support with deliveries.
• Utilized quality assurance and control methodologies to ensure integrity of received products.
• Supervised inventory control with regard to freight deliveries and bi-yearly inventories.
• Sorted, delivered, and processed daily mail.
• Ordered supplies and provided maintenance of all office equipment.
Technical/Office Skills
Advanced computer knowledge of MS Office (Outlook, Word, Excel, PowerPoint, and Access), as well as IBM Lotus Sametime; Internet savvy and social media and marketing (LinkedIn, Facebook); video conferencing; MS NetMeeting; accounts payable; type 65 w.p.m.; multi-line phone, copy, scanner, and fax machines; flexibility and enthusiasm in learning new software and responsibilities.
Contact this candidate