QA Engineer/Business Analyst/Project Coordinator

Jesse Dominguez

**** ****** ***** ** ********, TX 75070

214-***-**** ***********@*******.***

Business Analyst/Project Coordinator with exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands with expertise in project management and business process and requirement analysis.

Career Experience:

Project Coordinator, XO Communications (CONTRACT POSITION-Peyton Resource Group) Dallas, TX December 2008- April 2009

• Verify customers are satisfied with their service delivery experience on every order; measure customer satisfaction and make necessary adjustments.

• Ensure orders are delivered on time or ahead of schedule by managing at a task level.

• Organize large complex projects involving network overbuilds and outside construction.

Utilize and update systems to ensure order statuses are documented properly and are tracking as appropriate.

• Facilitate the resolution of issues impeding order progress and take action to bring order back on track.

• Effectively communicate imperative information to ensure all customer, sales, and operations entities are informed of order statuses.

• Analyze operational and performance data to continuously improve the methods used for the function and define the improvements for the Service Delivery team and implement improvements as necessary.

Implementation Management/Project Coordinator, Verizon Business (CONTRACT POSITION-Tek Systems) Richardson, TX August 2008- December 2008

• Work daily with installers, sales, engineering and customers on scheduling site turn ups and handling all internal tickets through Remedy to closure and monitoring for any recurring issues.

• Manage the escalation process for issues that arise through order issues and delays at install.

• Verify that all information on orders are accurate before scheduling the turn up date and document post install for any types of risks that could arise in the future.

• Trained new coworkers on current applications being used.

• Schedule meetings and work to educate clients on usage and trend reports to look for ways to improve current network performance and reconcile billing issues by directed them to correct department and working with SE (Sales Engineer) on correct bill payer and service ids.

Business Analyst/Quality Assurance Engineer, XO Communications (CONTRACT POSITION-Zephyr Staffing) Plano, TX January 2007- July 2008

• Performed OSS application and electronic gateway testing for releases regulated by the telecom industry. These releases included ASOG and LSOG upgrades for back office OSS systems that interface electronically with other telecom companies. Experience training coworkers on applications and processes.

• Conducted testing of production fixes for OSS back office systems. Fixes were supplied either by Year contract that was extended for a period of time longer. Performed OSS application and electronic gateway testing for releases regulated by the software vendor or developed in-house. Flat file and batch processing including basic UNIX command line.

• Created test plans for enhancement projects, manage QC efforts to ensure code is to specifications and support client testing. Verified standard SLA’s were met and exceeded.

• Executed testing of the front-end VoIP OSS application (ESPI) for Vonage and Wholesale VoIP provisioning service bureau. Created/updated documents required as part of the system development lifecycle (e.g. process documents.)

• Responsible for reviewing, analyzing, and evaluating business processes/systems needs. Analyzed corporate business processes to develop customized solutions, and reduce costs, improve performance within a given budget.

• Performed testing of CNAM and LIDB functionality in OSS systems. Testing duties included:

- authorizing test cases

- interacting with representatives from the other telecom companies

- Working directly with in-house developers.

- technical expertise with XML, UNIX, and EDI

- provisioning expertise with Oracle ERP, Workflow/MetaSolv TBS

- reporting experience and excellent QA skills

- Worked in ClearCase and ClearQuest

Project Coordinator/Business Analyst, Triton Networks (formerly Call One) Dallas, TX August 2005- December 2006

• Worked with customers and LEC’s processing ASR’s and LSR’s as moves, adds, changes, and disconnects for DS1’s, DS3’s and OC 12-48.

• Called the customer after order has completed and make sure customer does not need any other service for their location.

• Responded to ad hoc requests (internal & external) for analysis, data and information on a regular basis. File manipulation and editing in a UNIX/Linux environment.

• Experienced using SQL server and QTP test scripts.

• Conducted testing of production fixes for OSS back office systems. Fixes were supplied either by the software vendor or developed in-house.

• Executed flat file and batch processing including basic UNIX command line.

• Created/updated documents required as part of the system development lifecycle (e.g. process documents.)

• Responsible for leading requirement gathering sessions via client interviews, as well as working with MS Office, SQL & Relational Database such as Oracle, Unix, and Business Intelligence/reporting tools, ETL, and CRM

• Collected and maintained project documentation and ensured that it complies with standards.

• Created test plans for enhancement projects, managed QC efforts to ensure code is to specifications and support client testing

Provisioning Analyst/Project Coordinator Allegiance Telecom/XO Communications, Dallas, TX July 2001 –July 2005

• Worked with LEC’s different tools to process LSR’s and ASR’s (UNE/Voice and Data circuits) for customer moves, adds, changes, and disconnects.

• Researched the circuits in different tools on all order types.

• Built, verified and edited translations in Lucent 5E switch.

• Evaluated circuit orders between TBS system and Lucent to make sure that all information matched to ensure a smooth cut over. Once circuit installation is completed, would then set up “Hot Cut” times with network engineers and customers.

• Provisioned T1’s and worked with different departments such as Sales and customers. Assisted in project management as instructed by lead or manager, including ongoing acquisition support and turn up of multiple sites.

• Contributed to communication initiatives for functional team and across all shifts. Also, assisted with all critical situations and served as key resource to carriers and internal stakeholders as directed by lead and/or manager.

• Participated in ensuring that customer requests via the ticketing system are managed to closure.

ACADEMIC QUALIFICATIONS:

• Bachelors Degree, University of Phoenix at Dallas (Business Management and Administration)

SKILLS & TRAINING:

• Bilingual (English, Spanish)

• IT Project Management

• Project Management (PMBOK-Aligned)

• ITIL Version 3 Foundation (General Knowledge)

• Customer Service

REFERENCES: Professional references available upon request.

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