Senior Lending Manager

SEAN BOBBITT

*** ******** ****** **** * Georgetown, TX 78633 * 512-***-**** * *******@*****.***

Qualifications for Senior Management

Accomplished financial services officer equipped with more than ten years of experience in credit, collections, operations, risk management, and project management. Analytical, results-focused problem solver who views challenges as opportunities and adapts easily to change. Team player adept at partnering with site leaders to review data and devise creative solutions for meeting productivity, customer/staff satisfaction, quality, and financial goals. Articulate communicator capable of conveying complicated/technical concepts to diverse audiences. Expertise encompasses:

Multi-Site Operations Management

Strategic Planning

Quality Control

Staff Development

Organizational Design/Effectiveness

Business Measurements

Research/Development

Inventory Control

Process Design/Improvement

Expense Control

Technology Integration

Loss Prevention

SELECTED CONTRIBUTIONS

* Funded $5 billion in loan volume in 2007, including more than $1 billion in Q4. Developed and implemented operational compensation plans that fueled a 40% improvement in efficiency within 90 days. Trimmed process cycle times by 15%, cut operations cost per unit by 35%, and improved the conversion rate (application to funded loan) by 10%. [Indymac Bank]

* Spearheaded the business design of an automated and electronic consumer loan file program, a $14 million capitalized project with a three-year payback of $42 million; delivered the project on time and $2 million under budget. [Washington Mutual Bank]

* Led and completed major consumer lending initiatives during 2005, including the transition of small business fulfillment into consumer lending and the transition of site closure from Illinois to a new, lower cost facility in Texas. [Washington Mutual Bank]

* Developed an online loan closing scheduling tool that aligned staffing and service capacity metrics with a real-time calendar application. Created a metrics-based staffing and capacity model to facilitate effective management of 600% staffing growth during a two-year period. [Wells Fargo & Co.]

CAREER TRACK

INDYMAC BANK

First Vice President, National Operations Manager 2007-Present

Manages national operations for consumer direct/retail lending. Directs the activities of three regional fulfillment operations centers supporting the mortgage portfolio/retention lending and employee lending divisions, with annual volume of $5 billion and net income of $17 million. Oversees the customer care, policies/procedures, and quality control departments. Owns the division process and technology roadmap strategic initiatives plan. Provides leadership to 125 employees.

* Partnered with the secondary market, corporate office, and vendors to establish operating procedures, controls, and service level agreements.

* Achieved the best credit quality in the company.

WASHINGTON MUTUAL BANK

First Vice President, Consumer Lending 2005-2006

Managed a consumer lending technology support group along with a team of project managers and analysts supporting mortgage loan/home equity cross-sell initiatives. Supervised 12 exempt professionals.

* Served as the consumer lending lead for business process outsourcing, including the offshoring of key loan fulfillment processes.

* Increased the home equity standalone cross-sell ratio by 150% (from 4% to 20%) by integrating systems and aligning policies.

Vice President, Consumer Lending/Senior Site Manager 2004-2005

Directed the efforts of 200 employees through 5 direct reports in two home equity processing centers and one small business processing center that administered the entire loan fulfillment process, from underwriting through funding of $3 billion annually in home equity and consumer loans.

* Reduced cycle times by 18% in the first six months while improving quality and customer satisfaction by more than 20%.

* Transformed the company’s worst performing site into its best performer in six months.

* Guided the transition and consolidation of two centers into a new facility ahead of schedule.

* Recruited four new direct managers that earned promotions to senior positions within two years.

WELLS FARGO & CO.

Production Operations Manager, Home Mortgage/Site Manager 2002-2004

Managed a 150-employee regional operations site supporting New England mortgage sales centers. Oversaw loan fulfillment and production of mortgage loans in retail, sub-prime, government, and bond channels, with annual volume in excess of $3 billion.

* Minimized overhead costs by implementing a second (evening) shift during the refinance volume boom.

* Assembled and led a technology special initiatives team that was later sponsored to become the corporate technology test lab.

Director, Home Equity/Business Initiatives 2001-2002

Provided leadership to an operations support department comprised of 21 senior-level FTEs reporting directly to the group vice president. Supported three loan fulfillment operations centers with 1,000+ FTEs producing nearly $10 billion per month in new home equity loan production. Oversaw process design/innovation, process control, group communications, resource coordination/staffing and capacity modeling, business measurements/management reporting, policies/procedures, internal project management, and corporate project support. Served as back-up operations department manager during business growth periods.

* Decreased overall cost per loan from $690 to $260.

* Designed end-to-end process flow and functional structure, driving a 60% improvement in efficiency.

Operations Manager, Home Equity/Closing, Funding, Post-Close Manager 2000-2001

Directed the efforts of 3 production managers, 12 supervisors, and 170 FTEs. Managed the generation of nearly 700 daily closing document sets; overnight shipment of closing documents; disbursement of home equity funds; reconciliation of a $50 million daily wire account; review/audit and boarding of 500 loans/lines daily; recording of equity mortgages/deeds; and quality review and correction of closing/recording errors.

* Cleared nearly $250 million in aged collateral deficiencies.

BANK OF AMERICA

Vice President, Associate (Employee) Lending/Processing Manager 1997-2000

Managed a loan center supporting 180,000+ bank employees—loans included personal loans/lines, automobile loans, and home equity loans (both first and second). Led 60 FTEs via 4 direct supervisory reports. Oversaw customer contact with employee; senior underwriting (larger amounts); vendor coordination with customers to minimize costs; delivery of bank loan closing documents; disbursements of loan funds; and development of staff.

* Achieved the best cycle time in the company, halving total time via parallel processing and re-design.

KEYWORDS/COMPETITORS: strategic/tactical planning, market development, P&L management, mergers/acquisitions, crisis management, contract negotiations, quality control, customer relations, analysis, budget control, staff training/development, forecasting, operations management, business development, team building, commercial lending, investment management, asset management, portfolio management, retail lending, commercial banking, consumer banking, credit administration, regulatory affairs, branch operations, securities management, secured lending, loan processing, return on assets, global banking, unsecured lending, return on investment, return on equity, Bank of America, Countrywide Financial, Wells Fargo, Wachovia Corp., U.S. Bancorp, Citigroup

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