Entry level Electrical Engineering / Electrical Assembly

BES`RAT (BRAD) WEGAYEHU TEBEJE

***** *** *** **** • Brownstown, Michigan 48193

734-***-**** • *******@*******.***

HIGH POTENTIAL ELECTRICAL ENGINEER, NOC ANALYST AND ASSEMBLER

Excellent in researching, trouble shooting, and problem solving skills combined with strong technical and interpersonal skills

CORE COMPETENTICES

• Electrical Engineering • Standard First Aid (level A CPR) • Assistant Manager

• Technical Support Training • Wiling to travel 100% • Bench Technician

• Oil and Gas Service RIG Certificate • Defensive driving training with Clear Driving record • Electronics Assembler

• H2S, WHMIS certifications • Valid passport • Network Support

PROFESSIONAL EXPERIENCE

Assistant Manager for Instant Tax Service in Detroit, Michigan from 2011 to 2012:

• Assisting the IT personnel with installing Network equipment and office communication devices for five new branch-offices. Updating branches with the required technology, up to dated software and integrated clients’ data to the new offices.

• Preparing Tax for existing clients and implementing ways to attract more clients, by offering referral bonus and discounted fee.

• Scheduling weekly meetings, preparing employee working hours, review and complete tax-preparers’ work and complete missing documentations prior to transmitting the daily progress to the main office or IRS. In general, making sure the office runs smoothly.

Bench Technician at Moneris Solutions in Calgary, Alberta - Canada from 2010 - 2011

• Install, maintain, program, repair and service all types of Moneris' POS (point of Sale) equipment; performed other responsibility per the supervisor request.

• Once the required repairs are done, test devices for functionality and reload programs.

• Performed ECO - Engineering Change Order according to the circuit diagrams and document the changes made on the system.

Network Operation Analyst at Infosat Communications in Calgary, Albert - Canada from 2007 to 2009:

• As part of a team provide Network Operation Center (NOC) technical support, for customers, installers, and business partners. Duties includes: assign field technician for rig-in and rig-out request, commissioning and decommissioning customers' sites over the phone, pro-actively monitoring sites and following up in a real-time basis to ensure network availability at all times.

• Troubleshoot remote RF problems on various networks and data connectivity issues on site from modem using various software programs to configure, change and monitor Hub and remote systems;

• Reply to incoming calls and e-mails in timely manner, document all incidents in the trouble tickets, continuously learning and researching for all issues. Also, following up daily on all open issues and with involved departments to resolve the tickets or escalate the issues for the appropriate department.

Technology Support Analyst at Bank of America – EDS in Calgary, Alberta - Canada from 2006 to 2007:

• Provide on call support for over 60,000 BOA- Bank of America associates and major clients with their SIGABA- Secure email accounts, Outlook, Hardware and Software issues and present monthly reports for BOA management

• Coordinating input from internal staff and external customers to better understand customers' need, then establishes courses of action to resolve clients' issues in timely manner

• Provide Outlook 2002/2003, Windows & Web Based Applications support, resolve current and ongoing issues, creating tickets using Peregrine and if the issue is out of scope pass it to the higher Tier (Tier III)

Control Panel Assembler for Moeller Electric Canada, in Calgary, Alberta - in 2006:

• Assisting in designing, analyzing and researching on engineering projects - including: wiring, mounting and assembling control panels by using hand and power tools based on Engineering drawings

• Performing functionality test using different Electronic equipment, such as: Oscilloscope and Multi Meters. Also other duties as assigned by the Team Leader and Operation Managers

Wireless Support Specialist for Client Logic - T-Mobile in Toronto, Ontario - Canada from 2004 – 2006:

• Providing excellent customer service by using in house application software such as: SAMSON, iHLR, REMEDY, and Knowledge Base to help truck and resolve clients' issues

• Providing hardware troubleshooting and software configurations; Responsible for data device support and networks: GSM - Global system for mobile communications, GPRS- General Packet Radio Service, and EDGE - Enhanced Data rates for GSM Evolution

• Technical Support Training Certificate - attended on-going and Web Base Trainings to achieve a higher level of technical and communication skills - awarded Certification of Appreciation for outstanding performance

ENGINEERING TOOLS AND SOFTWARE APPLICATIONS

• DMM- Digital Multi Meter • MatLab /Simulink/ LabVIEW • Help desk tools, in-house software, and ticketing

• Oscilloscope • PSpice • Remedy, Peregrine

• Hand and Power tools • Ms Offices, Word, Excel, Power Point • SAMSON, iHLR

• Soldering iron • Allen Bradley -PLC • Internet

EDUCATION AND ACHIEVEMENT

2003 Ryerson University, Toronto, Ontario, Canada

Bachelor’s of Science in Electrical Engineering

2006 T-Mobile Certification of Appreciation for Outstanding Performance

2008 Rigwatch Instrumentation Team Work Award

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