Customer Service Manager

Mary E. Hallinan

**** **** ******, #** ~ Evanston, Illinois 60202

312-***-**** Email: ************@*******.***

Objective

To secure a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with people.

Work Experience

Blockbuster Video, Skokie, IL November2007-Present

Assistant Sales Manager

• Supervise and train staff in customer service, meeting sales quotas, and maintaining client base.

• Generate strong revenues through personal sales, staff coaching, and strategic merchandise placement.

• Oversee all essential store operations; verify, accept, and receive merchandise according to the appropriate procedures.

• Motivate employees to meet sales goals, issue corrective actions when necessary, verify inventory, and oversee all financial and accounting responsibilities.

• Record and track financials daily; handle customer verification, credits, and refunds.

• Ensure the merchandise is fully stocked and maintain the proper appearance of the store.

Hollywood Video, Pasadena, CA February 2006-May 2007

Store Director

• Managed all aspects of a movie rental facility including scheduling staff and marketing & receiving of rental, sell through, and concession merchandise.

• Maintained physical appearance of store according to Hollywood Video’s standards.

• Performed and oversaw cash handling and all of the accounting procedures.

• Resolved all conflicts related to customers as well as staff; handled customer and vendor concerns.

Agency Marketing Services, St. Petersburg, FL January 2004-December 2004

Communication Coordinator

• Directed a fast paced insurance company specialized in hard to place insured including doctors, lawyers, and architects.

• Served as the initial contact person for incoming clients.

• Operated a five-line phone system as well as oversaw the coordination and distribution of 400 faxes on a daily basis.

Adproducer.com, Tampa, FL April 2001-December 2002

Office Manager

• Managed and maintained 350 websites; served as primary contact for clients represented on sites.

• Coordinated projects for web design; assisted in coordinating materials and contracts for their sites.

• Resolve customer conflicts, teach sales techniques, and assist vendors with questions or problems.

SF.V International/Stock Footage, Tampa, FL March 1994-April 2001

General Manager

• Managed all aspects of the business including initial client contact, demo reels, order fulfillment, and client assistance in the creative process for specific production work.

• Negotiated client orders with fees ranging as high as $60,000; resolved all client or supplier issues.

• Designed company’s marketing reel that was offered to all potential clients; ordered needed supplies.

• Generated new business by initiating and promoting the company’s marketing efforts.

• Partnered with both international and domestic clients including IBM, Microsoft, Paramount, Leo Burnett, and McGraw-Hill; worked with overseas clients with special needs.

• Promoted to the General Manager position from Sales Associate within two years of hire.

Assisted in talent coordination, location scouting, prop needs, distribution, and film content creative process in small films/industrials; placed trade magazine ads working with Hallinan Advertising

Education

Loyola University Chicago Spring 1984-Fall 1985

California School of Culinary Arts 2003-Baking Certification

Volunteer Work

Bayfront Medical Center St Pete Beach Fl 2001 -2002

Emergency Room Assistant

Incarnation Catholic Church Woman’s Groups

Event Coordinator 2000-2001

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