SHARON L. BURR, M.S.

* ******** ****

Windsor, CT 06095

860-***-**** (Home)

e79ww1@r.postjobfree.com

SUMMARY

Successful training professional with significant experience in financial services industries including training management, facilitation and instructional design. Exceptional communication, problem-solving and analytical skills.

Instructional Design – ADDIE Model

Soft Skills Design Teambuilding Facilitation Skills

Adult Learning Theory Coaching and Counseling

Time Management Creative Training Techniques

Managing Change Managing Stress

Diversity Curriculum Conflict Management

Effective Communication Instructional Design

Performance Management New Hire Orientation (Values

And Competencies)

Product Specific Design Designed, developed and delivered a training program used in

77 field offices, nationwide, to implement a claim payment

system.

Designed and developed systems conversion training for 217 bank branch offices over tri-state area.

Designed, developed and implemented new hire systems training for credit card call center. Training reduced from four weeks to two weeks

Product Specific - banking, credit card and consumer products

Benefits & Retirement products and administration

Technical Design Human Resources Systems – 3-bank conversion

Performance Management

Salary Administration

Outlook

Inter/Intranet

Other Design Headed up the team to design, develop and implement the ISD protocol for a Fortune 100 financial services company

Sales Design Designed, delivered and implemented a relationship selling program to be used with Consumer Products Cross-Sell, Credit Card, Direct Banking and Retention selling programs.

• Cross-Sell Results: Sales up 10%; Associate satisfaction increased by 45%

• Credit Card/Direct Banking: Sales up 20% within the first month - steady at 15% thereafter

• Retention Results: Customer Retention increased by 6% on rate-related complaints; Retention increased by 15% on non-rate-related complaints

SHARON L. BURR Page Two

EXPERIENCE

True Consulting

2009-Present Owner/President

Training Consultant/Contractor

Capital One Services, Falls Church, VA

2003-2009 Senior Learning Consultant – Capital One University

2002-2003 Management Development Trainer – Direct Bank – Richmond Site

2000-2002 Training Sales Manager – TeleSales – Fredericksburg Site

1997-2000 Front Line Manager/Management Trainer – Tampa Site

1995-1997 Training Site Manager – Tampa Site

1994-1995 Trainer II – Fredericksburg Site

1992-1994 University of Virginia, Charlottesville, VA

Benefits Counselor and Trainer, Health Care Professionals

1989-1992 Shawmut National Corporation, Hartford, CT

Assistant Vice President, Retail Training Design and Development

1988-1989 Beacon Corporate Benefit Services, Shelton, CT

Director, Processing Support

1985-1988 CIGNA Corporation, Bloomfield, CT

Training Manager, DCIS Operations Support

1981-1985 The Hartford Insurance Group, Hartford, CT

Training Manager, Operations Support Unit – Variable Annuity Company

1976-1981 The Travelers Ins. Cos., Hartford, CT

Business Systems Analyst – Casualty/Property

EDUCATION B.A., Central Connecticut State University, New Britain, CT

American History with specialization in Women’s History

M.S., Fordham University, New York, NY

Adult Learning and Human Resources Development

PROFESSIONAL American Society of Training and Development

ASSOCIATIONS National Chapter

Phi Kappa Phi – National Collegiate Honor Society

Phi Alpha Theta – National Historical Honor Society

AWARDS Capital One Circle of Excellence Nominee – 5 times over 6 years

Capital One Circle of Excellence Winner – 3rd quarter – 1999

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