Vice Presidnet

JACQUELYN MALDEN

**** **** ***** ***** *********, Illinois 60445

708-***-**** *******@***.***

SENIOR OPERATIONS EXECUTIVE

Accomplished and results oriented professional with over 20 years of business success in a variety of settings. Recognized by senior management and promoted to increasingly responsible positions based on performance results and technical expertise. Proven ability to see the big picture and identify tasks which facilitate timely and cost effective achievement of organizational objectives. Demonstrated skill as an exceptional communicator, able to work effectively with all organizational levels and use a team approach to build relationships. Organized and creative problem solver skilled in strategic analysis that improved operational efficiencies, resource allocation and market share.

Strategic Partnerships, Matrix Management, Project Management, Team Leadership and Collaboration, Multimillion dollar P&L Responsibility Revenue Enhancement, Multi-market Operations Management. Disease Management, Product Development

PROFESSIONAL EXPERIENCE

NP Care of Illinois, LLC (formerly part of Enhanced Care Initiatives Inc.) – Elmhurst, Illinois

Vice President 2008 – 2010

Executive Director 2007 – 2008

Hired to start-up and manage the growth of the Illinois market of this practice management group that included a Disease Management contract with McKesson Health Solutions. The primary contract is with the Illinois Department of Health and Family Services (HFS) and the program is called Your Healthcare Plus™ (YHP).

• Propelled business from zero to $1.8 million in revenue within 2 years by initiating services in 33 facilities, maximizing contracted membership and adding 17 staff.

• Selected by senior management to assist with operations in two other markets due to proficiency in managing client relationships, identifying obstacles to business growth and ability to maximize efficiencies.

• Served as the lead representative for NP Care as part of a multi-disciplinary team including members from McKesson and HFS. This group was charged with evaluation program performance, development of objectives and creation of new initiatives.

• Achieved program wide milestones of $104 million in savings to the State of Illinois during program year two, a decrease in inpatient admissions of up to 20% and a decrease in emergency room visits up to 13% during program year one.

• Led a team of IT specialists to develop a customized database used to house data and create reports tailored for the YHP program.

• Transformed business operations from a management agreement with ECI to an independent LLC and increased profitability by 20%.

• Developed a progress evaluation process to assess the need for continuation of services of participating members based on clinical guidelines for 5 core diseases.

• Created a policy and procedure manual for this program which included disease management and quality improvement protocols, staff selection and training processes and data collection and reporting methods.

Marianjoy Rehabilitation Hospital - Wheaton, Illinois

Director 2004 - 2005

Managed the overall performance of the sub acute rehabilitation programs, comprehensive outpatient programs and physician clinics located at multiple Marianjoy network sites located within Rest Haven Christian Services facilities.

• Achieved census and patient volume records at all sites that surpassed those set during the 10 year history of the partnership. One location increased volume by 40%, which resulted in a 35% expansion of the unit.

• Pioneered and implemented new recruitment programs that decreased vacant positions by 52%.

• Worked in partnership with each locations medical director, nursing leadership and facility administrators to assure the seamless integration of services, customer satisfaction, quality standards and achievement of objectives.

• Collaborated with peers to standardize services across this line of service. This included the creation of a Medicare Part B training manual, staff training on the modification of the partnership model and a re-design of the scope of responsibility for all team roles.

• Organized a cross functional team in the development of a fast track referral process that decreased the turnaround time for patient admissions. Educated all site personnel and referral sources on this initiative.

• Recognized with several Spot Awards including one for the revision of policies and procedures.

• Introduced new organizational processes of Kronos™, a payroll system, Visionware™, a productivity measurement tool and PEP, a performance evaluation method and educated staff at each location on the use of each.

Health Essentials Solutions, Inc. - Louisville, Kentucky

Regional Operations Director 2002 - 2004

Oversaw a three state region including budget adherence, clinical outcomes and business development for this practice management organization.

• Exceeded regional revenue goals through the addition of 15 new locations and 6 practitioners. Worked with leadership and practitioners at each new location to initiate services.

• Improved visit volume 23% through re-allocation of practitioner case loads which streamlined workflow.

• Launched a new company product line of lab services for the region and educated staff on protocols.

• Instructed all practitioners regarding the use of a new performance evaluation tool. The American Medical Association's productivity model of relative value units to standardized the evaluation of a practitioner’s efficiency.

• Introduced monthly conference calls for the region's entire staff to share information and respond to issues which fostered a cohesive team environment.

JACQUELYN MALDEN

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Curative Health Services Inc. - Hauppauge, New York

Regional Consultant 2000 - 2001

Director 1999 - 2000

Provided interim management, consulting and business development for this nationwide network of Wound Care Centers.

• Spearheaded the start-up of new center openings including construction, renovation, staff and physician recruiting, orientation, budget planning, market development, and community education through the turnkey phase; all projects were completed within designated time and budgetary constraints.

• Turned around existing centers through organizational analysis including data collection, interpretation and feedback. Worked with staff to effect change and achieve company objectives.

• Increased center revenues by 28% and patient volumes by 31% through improvements in billing and documentation, as well as development and execution of a marketing plan.

• Initiated quality improvement program resulting in a 2% increase in healing rates and a 27 day decrease in days to wound healing.

• Integrated Wound Care Center concept of chronic disease management into partner hospital systems by working collaboratively with hospital senior management and department directors to ensure a seamless transition.

• Drove business development process of new centers and the contract renewal of existing centers in the Midwest region.

Rehab Care Group, Inc. (at Provena St. Joseph Hospital) - Saint Louis, Missouri

Director 1996 - 1999

Presided over operations at this 24 bed inpatient skilled nursing unit; responsibilities included budgetary objectives, attainment of clinical outcomes, business development and staff supervision for this 24 bed inpatient skilled nursing unit.

• Instituted marketing strategies that increased external admissions by 100% and internal admissions by 200%.

• Formulated and successfully executed a multi-year strategic plan, including certification of an expansion and renovation of the unit.

• Administered partner hospital budget and exceeded revenue expectations by 22%, through cost containment and reduction of hospital Medicare length of stay by 2 days, which was achieved via ongoing education of staff and physicians about effective use of the continuum of care.

• Created cost models and decision support tools that estimated the impact regulatory changes would have on facility operations. Designed cost reduction strategies and oversaw beta test and launch of company wide implementation.

• Secured contracts for two additional levels of care with this hospital partner due to the success of this unit.

• Awarded Director of the Year for superior performance in 1998.

Fair Oaks Health Care - Crystal Lake, Illinois

Administrator 1995 - 1996

Supervised operations including budgetary goals, achievement of quality care standards, patient satisfaction and employee recruitment/retention at this 44 bed nursing facility.

• Implemented business development plans that resulted in a 25% increase in census.

• Revised policy and procedure manuals and initiated process improvement plans for all aspects of operations which brought the facility into compliance with Federal, State, JCAHO and OSHA regulations.

• Led the facility through the complex regulatory process of becoming a certified Medicare and Medicaid provider and achieved a deficiency free survey.

• Prepared detailed written and verbal monthly reports to the facility Board of Directors and bondholders.

HCR Manor Care - Oak Lawn, Illinois

Director of Admissions and Marketing 1993 - 1995

Charged with the responsibility for community education, business development and achieving census objectives for this 180 bed nursing and rehabilitation center.

• Developed a marketing plan that included the development, planning and marketing of a new 10 bed ventilator unit and resulted in a 15% increase in facility census and a 98% occupancy rate.

• Designed an acuity template that estimated patient costs for negotiation of contractual rates with providers.

Lexington Health Care - Chicago Ridge, Illinois

Director of Admissions 1993

Director of Social Work 1992 - 1993

Organized social service and admission processes for this 215 bed nursing facility.

• Identified a discrepancy in the facility's Medicaid application process. Recouped $180,000 by filing the necessary paperwork and revised the admission procedure accordingly.

• Re-designed company brochures for use in marketing to referral sources.

EDUCATION AND LICENSE

Master of Business Administration, St. Xavier University - Chicago, Illinois

Bachelor of Arts - Psychology, Millikin University - Decatur, Illinois

Nursing Home Administrator (inactive status)

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