Customer Service Years Experience
Resume:
Detroit, Mi *****
*******@*****.***
NIOMI A. LOOMAN
I would like to obtain a position that best utilizes my 15 years of experience in a
professional office setting, that also offers advancement within the company.
2011- Current: Minacs Worldwide Warren, MI
OnStar Subscriber Advisor:
Call center experience in a high volume fast paced environment. Have to think fast at times to accommodate customers and or co-workers. Give directions and help customers with anything possible and also sell designated packages as requested by customers. Give world class customer service on a daily basis.
1999-Aug 2011: Soaring Eagle Casino and Resort Mt. Pleasant, Mi
PBX Call Center Associate:
Answer and transfer all internal and external telephone communications throughout the properties owned by the Saginaw Chippewa Indian Tribe.
Maintain all telephone lists and SCIT information as well as Saganing Eagles Landing properties.
Possess knowledge of SECR and SELC along with properties owned by Saginaw Indian Chippewa Tribe. (Tribal Police, Tribal Fire, Tribal College, Tribal Medical Offices, Saganing Eagles Landing Casino, Andahwod Senior Services and Tribal Offices.)
Assists all callers with information, directions and any other requests as needed that pertain to the Central Michigan and surrounding areas on a daily basis.
Perform all other duties as assigned by Lean/Managers.
1996-1998: Soaring Eagle Casino and Resort Mt. Pleasant, Mi
Coat Check Attendant:
Worked in the Guest Services Department which included coat check, valet, key booth attendant, ticket writer as well as shuttle services.
Assisted guests with their personal belongings.
Used Public Broadcasting system for Casino and resort.
Assisted other Guest Service departments when needed.
Education:
May 1992:Vestaburg Comm. School Vestaburg, Mi
Diploma
August 2000:Mid Michigan Comm. College Mt. Pleasant, Mi
General Education
15 Years experience in Guest Services/Reservations Call Center.
Familiar with Michigan Relay procedures and knowledge of Meridian Board Telephone with 6 line capacity.
Use Microsoft Outlook on a daily basis.
Read, write and speak Spanish.
Always display a high level of professionalism while on duty and strive for guest.
References upon request.
Contact this candidate