**** ****** ***** **

Apt ***F

Charleston, S.C. 29407 843-***-**** (Cell)

843-***-**** (Home)

e73hf7@r.postjobfree.com

Danisha Sheppard

Education 2009-Present Webster University Charleston, S.C.

• Obtaining Masters in Human Resources Management

1999-2004 University of South Carolina Columbia, S.C.

B.A., Psychology, Minor Social Work

• 1999 St. Andrews Parish High Charleston, S.C. High School Diploma

Objective Seeking a position in Human Resources where I can gain work experience and utilize my education.

Experience 2008-Present S.C. Department of Mental Health Charleston, S.C.

Billing Coordinator/Human Resources Time Keeper

• Process monthly billing

• Correct error reports received

• Post Refunds/payments

• Process Payroll

• Process employment verification

• Process FMLA and Workers Comp Claims

2008 Berkeley-Dorchester County Economical Dev. (Temp position)

Summerville, S.C.

Administrative Assistant

• Check clients in/out for appointments

• Answer phones

• Assist customer concerning Energy Assistance and WAP Programs

• Type Requisitions/Invoices

• Manage inventory of equipment and supplies

2006-2007 Verizon Wireless Call Center Columbia, SC

Senior Customer Service Rep

• Add/delete account features

• Issue credits to account

• Account review, sell new products and services

• Set-up/terminate wireless accounts

• Take Inbound calls from customers concerning account issues and resolve them

2002- 2006 Columbia Cardio Consultants Columbia, S.C.

Medical Records Specialist

• Fax/copy/file/scan/index patient records

• Prepare patient charts for upcoming appointments

• Answer phones/make appointments

• Request patient records, correspond with doctors offices for records

• Check patients in/out

2000-2002 McMaster Company Columbia, S.C.

Administrative Assistant

• Mail packages

• Type invoices/Purchase Orders

• Complete warranty claims

• Assist customers/Customer Service

• Process credit card close-out daily

1999-2000 USC Training & Development Columbia, S.C.

Administrative Assistant

• Make information packets for orientation classes

• Answer phones/Sign up faculty and staff for classes

• Fax documents/Serve as Admin Assistant for trainers

• Compile info into excel database format

Work Skills

• Prepared Reports in Microsoft Office Software including: Work, Excel, PowerPoint, Outlook

• Misys Health Care Systems and EHS Systems

• Document Imaging, scanning, indexing, and filing

• Reviewing/Analyzing Data

• Excellent Organizational skills

• Problem Solving skills

• Customer Service Skills

• Ability to multi-task

• Data Entry

• Handling high-volume in-coming calls

• Successfully completed “For Time Keepers Only” Training

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