Customer Service Administrative Assistant

Jocelyn Davis

*** ****** *** #*

St Paul, MN **103

Home Phone: 651-***-****

Cell Phone: 612-***-****

Email:*************@*****.***

OBJECTIVE:

To obtain a position where I can utilize my skills and abilities as well as obtain a challenging position where there is potential for growth within the company.

SKILLS:

• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

• Excellent Customer Service

• Excellent communication

• 1year Call Center environment

• Multi-line use

• Strong Ability to multi-task

• Perform Clerical duties

• Self motivated

• Dependable, hard worker

• Detailed oriented

• Work well under pressure and in stressful situations

• Strong computer skills

• Two years Microsoft word, excel, power point

• Seven years cash handling, use of correct change method, processing of checks, accurately balance cash register

WORK EXPERIENCE:

02/2010-06/2010 Community Action Head Start St. Paul MN

Dispatcher/Head Start Administrative Assistant

Dispatcher

• Monitors telephones and radio in the dispatch center, answers all incoming calls and ascertains nature of call, gathers all necessary information to transmit or relay.

• Maintains dispatch center work area and equipment in clean and working condition.

• Operates radios as needed and assists in radio communications; operates base radio as required.

• Answer a 7 line telephone

• Composes, types, and edits correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy, and completeness.

• Inputs data to standard office and department forms, both manual and automated; makes simple postings to various reports; compiles and tabulates data

• Maintains dispatch documents and records

• Dispatches police and other response vehicles for emergency responses; broadcasts nature, location and time of incident; contacts all required personnel and other local concerns in the event of an emergency situation

• Maintains log on radio and telephone communications

Administrative Assistant

• Assist the Center Manager

• Greet all incoming visitors and staff

• Collect all attendance roosters

• Check/deliver phone messages

• Perform clerical duties

• Proof read documents

• Delivered news letters/notifications as needed in a timely matter

• Support staff with project based work

12/2008-03/2009 Great Lakes, St. Paul MN

Customer Service Representative

• Inbound calls

• Utilized multiple call center support applications to efficiently assist customers and agents.

• Assist with student loan applications

o Notify applicant of application status

o Assist with application process

12/2007-06/2008 I.C. System, St Paul MN

Transfer Agent

• Outbound calls

• Verified and transferred right party connections

• Skip trace debtors name, number and addresses

• Managed multiple priorities and maintained effective results in a quota driven workplace.

12/2006-04/2007 Super America, St Paul, MN

Cashier

• Provide excellent customer service

• Assist customers with checkout

• Clean and sanitize food area and machines

• Stock when needed

09/2003-02/2004 Party City, St. Paul MN

Cashier

• Provide excellent customer service

• Assist customers with checkout

• Assist customers with balloon orders

08/2001-01/2003 Burger King, St. Paul MN

Cashier

• Provide excellent customer service

• Assist customers with food orders

• Clean and sanitize restrooms and dining area

EDUCATION/Training:

07/2010 – 08/2010 Lifetrack Resources, St. Paul MN

Certified Nursing Assistant Training

09/2001 - 06/2005 Arlington Senior High School, St Paul MN

Graduated with Diploma

08/2008-08/2009 Century College, White Bear Lake, MN

Major: Elementary school age teacher

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