Customer Service Manager

Tanya Asiate Etu

****Kilrush Ave

Dublin, Ca ****8

********@*****.***

925-***-****

OBJECTIVE

To utilize all acquired work skills to be an asset to the company as well as contribute a variety of management skills including – computer knowledge, organizational abilities, business intelligence and outstanding customer service. EDUCATION___________________________________________________________

Moreau Catholic HS August 1998-June 2000

Dublin High School August 2000-Graduate June 2002

Las Positas College September 2002-June 2005 General AA courses taken

WORK EXPERIENCE: _

Gracer Medical Group, San Ramon, CA January 2005-February 2010

Medical Front Office Manager 925-***-****

Open and Close office

Check Patients In and Out

Answer phones, Schedule appointments: procedure and non-procedure

Collect Payments/Create Invoices: insurance co-pays, supplements, cash patients

Verify insurance eligibility/benefits: Worker's Compensation, Private insurance (HMO-PPO-POS)

Prepare Authorizations for procedures

Prepare Pr-2's for WC adjusters

Assist back office manager as needed

Assist main Physician as needed: charts, referrals, special projects etc.

Aide billing office with misc. requests: billing/collections assistance, insurance info

Contact other physicians for referral scheduling

Copy Medical Records

Prepare Charts: New Patient, following day appointments

Confirm Appointments

File: Charts, Faxes, Mail

Check e-mails and mail everyday

Check voice messages on a daily bases and return calls

Call/Fax in prescriptions

Merge charts yearly

Train Interns

Batching Daily

Spa Bella Day Spa, Dublin, CA September 2004-January 2005

Receptionist 925-***-****

Open and close office during the week and weekend, schedule appointments, check overnight messages, prepare therapist schedules and contact therapist daily regarding there appointments, collect client payments [cash/check/credit card], batch out nightly for daily totals, create monthly specials on Word document, confirm appointments, organize and clean front office and entire spa weekly and fill in for owner as needed.

Amador Valley Medical Center-Urgent Care April 2002-September 2004

Medical Front Office Receptionist 925-***-****

Open and close front office [Saturday’s included], check patients in and out, collect co-pay and cash payments, file charts and pull charts as needed for misc. paperwork, merge charts yearly, fax in prescriptions, verify patient insurance benefits, assist staff with any requests as needed, and weekly pickup MRI films from Pleasanton Imaging facility and pickup medical records from storage company.

SKILLS________________________________________________________________

-Organized -Fast learner -Knowledge of Quickbooks & Raintree

-Multi-Tasking -Easy to train

-Great Customer Service -10 key by touch

-Ambitious -Excel/Word

- Data Entry -A/P & A/R, Payroll

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