Multi Talented Manager

Courtenay P. August, FMP **** Vickers St SE Atlanta, GA 30316

404-***-**** ▪ *********.******@*****.***

Objective

A marketing/ operational support position in the contract foodservice industry that will effectively utilize acquired expertise, creative talents and commitment to excellences

Professional Experience

Compass Group – Atlanta, GA

Eurest Dining Services, Verizon National Accounts

Marketing / Operations Support Manager, 03/09- Present

Assist 40+ units, district managers and senior level staff with operational needs. Support all critical business iniatives including sales growth, market penetration, customer retention, quality image, improved margins and market share for Verizon National Accounts. Conduct client surveys, troubleshoot, orchestrate staff trainings, marketing promotions and merchandising strategies throughout Verizon National Accounts.

Eurest Dining Services- District Marketing Manager

Marketing Manager, 5/07 – 03/09

Develop, implement, and evaluate food-service and beverage marketing programs and strategies throughout Southeast region. Help region grow sales, expand market share, improve profit margins, and retain satisfied customers. Support food-service operations managers, district managers and clients in the development of unit-specific marketing and communications plans, programs and strategies, promotions, unit openings and renovations. Write communication materials and update web-sites. Conduct trainings within region to ensure brand excellence for both internal and external brands

ARAMARK – Atlanta, GA

Aramark - Turner Broadcasting – Business Services

Food Service Director, 11/04 - 4/07

Managed multi-unit accounts totaling over $3 M in volume and staff of 75+. As District Lead Marketing Champion, responsible for organizing and opening all new acquired accounts and driving marketing iniatives throughout region. Increased sales by 17% over prior year. Assisted architect with layout for renovations of satellite café & main café. Winner of the FY2006 Client Retention Award and FY2006 Operational Excellence Award

Aramark - Convenience Retailing /Specialty Coffee –Campus Services

Regional General Manager, 10/03 – 10/04

Managed 81+ accounts (52 espresso/20 convenience stores) in Southern region. Developed and trained accounts within specialty coffee and convenience retailing to drive base business and adhere to brand standards through action plans and hands on support. Supported all trade shows to grow the retail business. Supported all sales/ retention bids throughout region by incorporating marketing research and retail strategy into sales process. Instrumental in helping to sell 3 new pieces of business, totaling over $5M.

Aramark - Specialty Coffee Group / Culinary Solutions – Corporate

Regional Brand Support Manager, 6/02-10/03

Managed 250+ accounts (85 espresso/173 brew sites) in Southeast region and monitored adherence to Specialty Coffee Brands to ensure corporate goals were achieved. Developed and recommended business growth strategies to maximize sales and increase profits by means of merchandising, operations, training, and market trend research. Published quarterly newsletters and documented case studies of successful Specialty Coffee espresso locations throughout the Southeast. Created marketing plans and coordinated openings of 29 new espresso locations. Winner of the 2003 Culinary Solutions Award.

Aramark - AmericasMart – Business Services

Catering Sales Director, 3/00-6/02

Administered catering sales and daily operations for major account producing $5M in annual sales. Developed innovative strategies designed to drive business growth and capitalize on revenue-generating opportunities. Supervised planning and execution of catered functions and special events. Prepared client presentations, proposals, contracts and reports. Assisted VP of Business Development with prospecting new business through cold calling.

Aramark- Atlanta Gas Light – Business Services

Food Service Director, 10/98-2/00

Monitored business operations including sales, financial reporting, vendor relations, advertising, purchasing, inventory, catering, menu development and human resources. Created effective merchandising strategies, formulated appropriate budgets and sales forecasts, and processed payments for payables and vendor invoices. Developed job descriptions, employee handbooks, incentive and safety programs.

Aramark- BP / Amoco Polymers – Business Services

Food Service Director, 8/96-9/98

Performed business functions including purchasing, vendor relations, scheduling of food production/delivery, staff training and supervision, P&L, and inventory control.

Lettuce Souprise You – Atlanta, GA

Manager, 3/95-6/96

Oversaw daily front/back operations for a very successful restaurant establishment. Managed budgeting, cash flow, payroll, bookkeeping, financial reporting, food cost control measures, ordered supplies and maintained adequate inventory. Hired, trained, supervised, and motivated 50+ employees

Certifications/ Awards and Affiliations

-TIPS

-ServSafe

-Foodservice Management Professional (FMP)

-SFM Active Membership

-Developing Dynamic Leadership 1

-Atlanta Community Food Bank Volunteer

-CPR Certified

-ACE

-Georgia Organics

-2nd Place – Shamrock n Roll 10K, 2008

-1st Place – River Dam Run 10K, 2006

Education

University of Georgia – Athens, GA

Major: Consumer Foods

B.S: Family and Consumer Science, 1994

Framingham State College – Framingham, MA

Continuing Education: Nutrition Fundamentals, 2008

Kennesaw State University – Kennesaw, GA

Continuing Education: Personal Training, August – November of 2008

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