Human Resource, Customer service, computer/software

PAUL JEFFREY THOMAS

***** ****** ***** ** • Ramsey, Minnesota 55303

763-***-**** • ********@*****.***

HUMAN RESOURCES

Exceptional human resources professional with proven background in improving operations through development of sound infrastructure policies and procedures.

• Recruiting and training director adept at developing and implementing hiring and job training practices that increase retention rates and improve job productivity.

• Collaborative team member with strong communication skills at all levels of the organization.

• Process development specialist who improves productivity, reduces staff turnover, and streamlines operations.

• Customer service-oriented consultant who aligns client requirements with corporate objectives.

AREAS OF EXPERTISE

Infrastructure Development: Processes, policies, training manuals, hiring practices.

Recruitment: Hiring, orientation, mentoring, on-the-job training, testing.

Employee Evaluation: Testing, performance evaluation, individual coaching, career counseling.

Communications: Upper management, employee, new hires, vendors, clients.

PROFESSIONAL SYNOPSIS

CASCADE MORTGAGE, Mortgage Broker • 2009-Present

PRUDENTIAL INSURANCE COMPANY, Human Resources Generalist/Trainer • prior to 1996

PRUDENTIAL INSURANCE COMPANY, Human Resources Specialist • prior to 1996

WELLS FARGO, Minneapolis, Minnesota • 2003-2008

Fortune 500 Company providing mortgage, equity lines, investments, and banking services.

Mortgage Consultant/Private Mortgage Banker: Collaborated with clients and originated mortgage and equity loans from $400K to $6M in value for relocated employees of Fortune 500 companies. Educated clients on loan options for various situations, including refinancing and mortgages. Used sales methods to help clients purchase loan products. Worked with clients to match loan amounts to client income and qualifications. Pre-approved and pre-qualified buyers by providing analysis of client credit history and loan risk assessment.

• Recognized as a Top Five Funder for loan closings.

• Garnered numerous awards for customer service and production.

• Trained and mentored new mortgage consultants.

• Promoted to Private Mortgage Banker position within 2 years, the fastest promotion in that area.

GORMAN ENTERPRISES/PRIORITY COURIER SERVICES, Minneapolis, Minnesota • 1996-2003

Courier company for Airbourne Express.

Human Resources Generalist: Directed numerous human resources functions. Interviewed employee candidates at all levels within the organization. Tested applicants. Conducted orientation and training sessions for new hires. Also led ongoing training sessions with upper management and employees. Handled all payroll activities. Conducted exit interviews. Administered benefits and 401(k).

• Promoted from driver to Human Resources department due to training and on-the-job accomplishments.

• Developed training procedures/manuals that decreased driver turnover and improved workflows.

• Improved delivery times by implementing hiring practices that vetted the most qualified candidates.

EDUCATION

Bachelor of Science in Kinesiology • University of Minnesota, Minneapolis, Minnesota

PROFESSIONAL DEVELOPMENT

Human Resources coursework

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