Customer Service Expert
Resume:
THERESA WILLEY
Federal Way, WA 98003
**********@*****.***
________________________________________________________________________
Objective: I have many expectations for myself when it comes to a job. I want to
learn as many skills as possible. I love responsibility and always
welcome a good challenge. I like to listen, take in my surroundings and
pride myself to be a multi-tasker. My objective is to meet new people,
network, and take any valuable skills I learn to improve myself, whether
that be in daily life or at school and work. I would like to improve my skills
and I want to try new things. I value education and encourage others to
educate themselves because I believe that is the key to success in life
whether that be professionally or within oneself.
Experience:
JCPenney Southcenter Mall, WA
Salon Receptionist August 2008- Present
Open, close salon. Receptionist duties that include filing, client information entry, answering calls on multiple lines and appointment setting, data input, as well as maintaining communication between clients and stylists. Operate cash registers and POS system, greet and check out clients. Commission sales of styling products, vast knowledge of styling products. Maintain professional and orderly appearance of product placement and front desk.
John Hynson Law Office Port Townsend, WA and Federal Way, WA
Office Manager/ Legal Assistant July 2002-May 2008
Opened, closed office. Responsible for all bookkeeping, accounts payable/receivable, as
well as quarterly and yearly tax deductions. Receptionist-answered phones, welcomed
clients, set appointments. In charge of filing, copying, as well as filing legal documents
with all courts and clients. If needed, assisted lawyer to court both in town and out of town. I trained any new receptionists or office workers. In charge of appearance of office and make sure that office is completely stocked with appropriate items.
Forever 21 Alderwood Mall Lynnwood, WA
Assistant Manager February 2002-May 2002
Responsible for the staff and appearance of the store. Hired/ terminated staff, conducted
1st interviews. opened/ closed the store, financial bookkeeping in the morning and at the
end of the night. Responsible for cashiers, returns, approve special cashier transactions.
Responsible for breaks of each staff member, putting clothes back from dressing room back into store. Trained new staff, led staff meetings with other assistant managers and
store manager.
Wet Seal Southcenter Mall Tukwila, WA
Sales Associate, Supervisor December 2001-February 2002
Stocked clothes in the store, cashier, assist customers, help to open, close store. Kept watch over associates, arranged visual placement of clothing and accessories.
Palomino Seattle, WA
Hostess February 2001-December 2001
Seat guests, reception, take reservations, responsible for knowing what tables are
available, opening and closing sections for wait staff, told other hostesses where to seat
guests, train new hostesses, took to-go orders on weekends and prepare the meals(salads, desserts, bread).
Silverwater Cafe Port Townsend, WA
Hostess, Buser, Waitress September 2000-February 2001
Seat guests, set tables, clear tables, make sure all bus stations are stocked, open
restaurant, close restaurant, serve guests beverages, take orders, serve meals, trained
on espresso machine, trained new busers/hostesses, prepare desserts.
Other Employers for Seasonal Positions include Victoria’s Secret, Cingular, The Body Shop, Bath and Body Works, and Casual Choice. Their information is available upon request.
Education:
Port Townsend High School Port Townsend, WA
High School Diploma 2000
Peninsula College Port Townsend branch, WA
Running Start Program
Highline Community College Des Moines, WA
AS in Biology (Pre-Med) Currently working on, will graduate shortly.
References: Available upon request
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