Network Manager

MANAGEMENT: IT Operations - Network Services - Information Systems

Talented and award-winning IT Management professional with extensive corporate and military background. Proven ability to improve reliability, streamline operations, and reduce costs. Expertise in coordinating help desk and support functions, leading network and MIS services, and overseeing connectivity and administration. Adept at planning and leading technology implementation and migration projects, determining requirements, and selecting hardware, software, and operating systems. Able to support multiple locations, administer budgets, and recruit/train/supervise technical teams. Excellent problem-solving and reporting skills. Multiple certifications, including MCSA.

IT Operations - Technical Support - Network Systems - System Security - End User Support

Technology Implementations - Financial Analysis - Economic Analysis - Budget Control Infrastructure/Architecture

- Negotiations - Requirements Determination - Project Management - Troubleshooting - Leadership - Policy/Procedure Design

Vendor Management - Process Enhancement - Life Cycle Costing

PROFESSIONAL EXPERIENCE

Rain Bird Corporation, Tucson, AZ 1999 - 2007

Network Supervisor

Planned and administered procedures and budgets; made budgetary recommendations on capital expenditures and direct/indirect labor. Developed schedules and personnel requirements for assigned areas; maintained a variety of reports to reflect performance, methods, and other aspects.

Coordinated with Strategic Business Unit personnel on proposals and work estimates involving system administration on projects and solutions. Researched current systems technology and served as subject matter expert on complex systems, processes, and procedures. Carried out supervisory responsibilities in accordance with the organization's guidelines, procedures and policies, plus applicable laws. Responsibilities included interviewing, hiring, and training associates, planning, assigning and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems. Provided technical leadership to internal and external personnel on complex system installation processes.

- Successfully designed network for new 240,000 sq. ft. manufacturing facility

- Designed and implemented network for new facility in Mexico

- Project manager for configuring laptops for outside sales force each year, implementing all corporate updates and LAN security upgrades; Reduced time required for updating sales force laptops by 50%

- Experience deploying, managing the operation, and troubleshooting of Exchange Server, IIS and Intranets

- Experience working with Web site development, publishing, and maintenance

- Configured Cisco routers with templates and troubleshot connectivity problems

- Solid working knowledge of WAN and LAN communications technologies including Firewalls, VPN, and RAS

- Solid working knowledge of DELL based network infrastructure

- Recipient of four Quality Awards and three Take a Bow Awards for performance excellence

GTE Government Service Corporation, Davis-Monthan AFB Tucson, AZ 1999

Senior Network Administrator for GTE Government Systems

Provided daily operational direction and oversight in meeting customer Service Level Agreements including security, LAN/WAN, communications, applications, email, network printing, connectivity, backup activities, and license administration. Supported and directed other personnel as requested. Provided analysis and design support for other locations as needed and made recommendation for satisfying user requirements. Provided support by doing testing and evaluation of vendor products. Troubleshot Help Desk tickets and infrastructure issues as needed. Made purchase requests to support users, infrastructure and other related equipment. Created and managed policy processes to maintain and improve the financial management environment.

Volt Services Group, Tucson, AZ 1998 - 1999

Network Administrator

Performed network administration and troubleshooting at client sites, supporting LAN and PC hardware and software installations, including Office and proprietary systems. Provided second and third tier support to users. Configured workstations to meet corporate standards, and set up AS/400 client applications to interface with user workstations. Provided help desk support for 350 users.

- Trained end users on MS Office applications, and custom applications

- Assisted in designing network infrastructure, migrating and maintaining network system after facility disaster

- Improved efficiency by implementing new help desk procedures that eliminated call back log

PC/Environment, Tucson, AZ 1997 - 1998

Network Administrator

Responsible for design, configuration, deployment and operation of: infrastructure servers. Identified, diagnosed, and resolved problems affecting network and client performance in a timely manner. Focused on customer satisfaction in developing solutions.

- Built PCs for servers and work stations. Upgraded hardware. Installed network cabling

- Recommended hardware and software for clients to purchase.

- Trained clients on Microsoft, Lotus, and other software applications

- Delivered 10% reduction in cost of building PCs by changing suppliers

Davis-Monthan AFB AZ 1994-1997

Chief, Enlisted Manager of Comptroller Squadron

Provided career guidance to 48 assigned personnel and resolve problems and complaints. Served as an advisor to management on assigned administrative matters. Assisted in budget preparation and execution of $116M in O&M. Provided recommendations to senior leaders on financial and economic analyses

- Oversaw help desk support for 48 users in Comptroller division. Evaluated and selected hardware and software for implementation. Formulated policies, controls, and procedures

- Designed and installed wiring for Novell network. Upgraded network and converted to IP

- Increased unit performance levels by identifying logistical and training needs

- Represented Command on Secretary of Air Force Financial Management Panel, forecasting needs and feasibility of Air Force-wide automation efforts

- Installed, tested, and launched Financial Management’s LAN system

- Restructured internal processes, reorganized duties and job requirements that increased performance and morale ensuring tasks to be done right the first time

Langley AFB VA 1990-1994

Chief, Economic Analysis Section

Managed cost and economic studies and analysis to support $1 billion military construction program. Managed and tracked command staff O&M budget of $35M. Coordinated all automation of processes and installation of computer systems. Enhanced efficiency by integrating systems and installing 95 new network workstations

- Analyzed a state environmental compliance order the Air Force received to stop burning high content sulfur coal. Potential fines were $10,000 per violation a day and up to $1,000,000 for non-compliance. Recommended the power plant be updated to meet environmental guidelines and obtained special funding for the renovation and had the compliance order abated

- Developed a template to improve the development of economic analyses on military construction projects. Bases were losing construction funding due to poorly prepared economic analyses, losing millions of dollars each fiscal year. Developed a template that reduced the number of hours used in completing an analysis by 60 percent, eliminated errors and successfully obtained funding for all projects. This program became the standard for the Air Force

- OMB Circular A-76 Factor Development

EDUCATION

MS in Management, Troy University, Troy, AL (2006)

BS in Management, Park University, Parkville, MO (2001)

CERTIFICATES & TRAINING

MCSA Windows 2000

MCP Windows NT 4.0

Certified Ethical Hacker

Dell Certified Technician

CCNA course

Life Cycle Costing

Advanced Cost Analysis

Effective Negotiating Seminar

Problem Solving & Decision Making

HONORS & RECOGNITION

Meritorious Service Medal (5x)

Distinguished Graduate of Non Commissioned Officer Academy (management training)

Senior Non-Commissioned Officer of the Year (2x)

Non-Commissioned Officer of the Year

Quality Award for Customer Support (US Air Force)

USAF Comptroller’s Silver Dollar Award for Contributions to Automation

AFFILIATIONS

Member/Past President, American Society of Military Comptrollers

American Legion Post 109

Veteran of Foreign Wars

Air Force Sergeant’s Association

Air Force Association

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