Human Resources Customer Service
Resume:
JANET L. SAUNDERS
Pacifica, CA 94044
650-***-**** (Cell)
**********@*******.***
OBJECTIVE
Challenging position utilizing my 15+ years of responsible experience as an administrative professional with a proven record of accomplishment in the areas of customer relations, scheduling, event planning, staff supervision and training, and general office operations.
KEY QUALIFICATIONS
- Proficient in both Mac and Windows platforms.
o Strong computer skills with specific proficiencies working with:
Microsoft Word, Excel, PowerPoint, Outlook and Visio.
FileMaker Pro
PageMaker / InDesign / Photoshop
GoLive / Contribute
Adobe Acrobat Pro & Acrobat Reader
gLearn, Livelink, g2g, Oracle Calendar and gCal
Web based applications: WebEx Web Conferencing, LiveMeeting, Survey Monkey and Constant Contact
- Effective, results oriented team-player who enjoys working with all levels of ability and position.
- Ability to prioritize multiple work assignments under pressure while maintaining a high level of accuracy and customer service.
- Strong written and verbal communications skills.
- Excellent project management, organization and problem solving skills with the ability to use discretion with sensitive/confidential and proprietary information.
EXPERIENCE
8/2008 Present GENENTECH South San Francisco, CA
Title: Sr. Administrative Associate
- Provide timely, accurate and effective Senior Administrative support for group director and assigned project teams.
- Proactively manage multiple calendars, coordinate and schedule complex meetings with internal and external attendees.
- Assist customers by updating team rosters and posting agendas, minutes and presentations to Livelink.
- Order catering and arrange room assignments for meetings.
- Plan and coordinate onsite and offsite celebrations.
- Assist customers with travel arrangements, event planning, and expense reports.
- Communicate extensively with internal/external executives and other personnel.
- Coordinate departmental recruitment activities. Schedule and coordinate interviews with managers, other department team members, other GNE groups, as well as candidates. Coordinate candidate travel and accommodations when needed. Greet candidates and help facilitate their meetings during interview days.
- Work closely with other department administrative colleagues to contribute to the efficiency of the work group and provide administrative coverage to department administrative staff as needed.
1993 – 2008 PACIFIC SERVICE CENTER – Pacifica, CA
Title: Association Manager
Provided services to multiple clients; their members, managers / representatives, committee chairs and Governing Board members. Clientele included several small nonprofit professional associations, one conference organizing group and a licensing coalition.
Operational duties included:
- Developed and implemented standard operating procedures to ensure consistent and reliable office services.
- Membership database maintenance, website management and content updating, desktop publishing and newsletter distribution, financial recordkeeping and payment processing.
- Acted as liaison between Governing Board members, chapter/division representatives and various committee chairs.
- Provided service-oriented support to the association’s members with regard to membership benefits, training opportunities, continuing education verification and professional development documentation.
- Responsible for maintaining the approved continuing education provider status with several state and national certification boards.
Janet Saunders - Page Two
Operational duties continued:
- Coordinated membership renewal efforts; generated monthly renewal notifications and processed annual dues payments.
- Experience in database report writing; designed and generated complex statistical reports.
- Implemented and managed all computer system administration functions, including virus protection and data backup equipment and procedures.
Event planning duties included:
- Planning, scheduling and coordinating events for multiple clients in a variety of formats. These formats included monthly board meetings, special celebrations, training seminars, certification workshops, teleclasses and educational conferences and conventions (20 to 1200 attendees).
- Setting up planning meetings and preparing meeting agendas. Collaborated with board members, the treasurers, and committee chairs to set project goals and track progress and expense.
- Assisted chairman with site selection and contract negotiations, overall meal planning and organizing special event receptions.
- Assisted in setting up program schedule and room assignments. Worked closely with venue representatives to make sure requests were handled in a timely fashion.
- Assisted with site logistics. Communicated verbally and in writing with presenters and exhibitors / vendors to ensure their needs were addressed.
- Maintained promotional mailing database. Prepared workshop RFP documents and mass mail solicitations for presenters, sponsors, advertisers, exhibitors and vendors.
- Designed online RFP database and trained program committee members on how to access and organize proposals for evaluation.
- Set up hotel accommodations and made travel arrangements for keynote speakers and board members.
- Produced promotional brochures and event programs.
- Designed, produced and tallied individual workshop evaluations and overall event surveys.
- Processed attendee registrations and payments, and emailed registration confirmations. Prepared attendee participation packets and training materials.
- Provided on-site registration processing and check-in services.
- Worked closely with volunteer coordinator to schedule and train volunteers for various jobs.
Self-published 120-page employment resource guide and event calendar, entitled Bay Area Employment Connections (1994-1997). Handled marketing campaigns and sales distribution to individuals, libraries, and bookstores. Over 1500 copies circulated throughout Northern California.
1992 - 1993 ELECTRONICS FOR IMAGING (EFI) – Foster City, CA
Title: Human Resources Information System Coordinator
Managed the implementation and maintenance of personnel database system. Compiled and entered all data for current and past employees, designed and generated customized human resources reports, implemented system/network backup equipment and procedures. Provided technical support, system administration and software training within the Human Resources Department.
1991 - 1992 LEE HECHT HARRISON, INC. - San Francisco, CA
Title: Client Services Coordinator
Managed all computer operations related to client services; including word processing resumes, cover letters and print merge projects. Installed and maintained data security backup system and virus detection. Software procurement and installation. Managed all operations associated with the maintenance and use of resource libraries for two independent Northern California offices. Administrative liaison and computer training support.
1989 - 1991 OMEGA PERFORMANCE CORP. - San Francisco, CA
Title: Product Information Specialist
Developed and implemented an online product library system. Archived softcopy product documents using the Macintosh hierarchical folder structure customized for product specifications. Designed and maintained informational/cross-reference database. Trained more than 200 internal customers (in 12 offices throughout the U.S. and Canada) how to search database and retrieve/download product documents from the library.
EDUCATION
Bachelor of Science - Education and Library Science
University of Wisconsin
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