Software Quality Assurance Engineer
Resume:
Joshua A. Kelly
Shoreview, MN *5126
*************@*******.***
Professional Summary:
A Certified Software Quality Assurance Engineer with experience involving a number of product and enterprise releases encompassing the complete Software Development Life Cycle (SDLC). Highly motivated self-starter with strong planning and organization skills with a proven track record of being able to identify, troubleshoot and resolve issues. Can work independently and also enjoy working collaboratively with other teams (such as Testers, Developers, Functional/Technical Architects, Technical Writers, Product and Project Managers) to ensure timely delivery of testing projects with high quality standards.
Technical Skills:
Operating Systems:
Windows 95/98/NT/2000/ME/XP/Vista, Linux, Unix (SunOS, Solaris), IBM Advance Interactive eXecutive (AIX)
Databases:
Oracle, DB2, Oracle SQL Developer, Raptor, Toad, Acumate
Languages Tested:
C++, HTML, Java, Java Script, Perl, SQL, XML, Ant
Networks:
LAN/WAN Configuration, TCP/IP, Peripheral Setup
Testing Tools:
PVCS, WinCVS, TortoiseCVS, Winrunner, Test Director, Load Runner, Tracker, 8.0/9.0 Mercury Quality Center, 10.0 Hewlett-Packard Quality Center, Bug DB, Web Ex Recorder/Player, FileZilla, SeeBeyond e*Gate Schema Manager & Designer, Appworx
Retail Industry Applications:
Oracle Retail applications (formerly Retek) include: Advance Inventory Planning (AIP) which consists of Store Replenishment Planning (SRP), Warehouse Replenishment Planning (WRP), Data Management Online (DMOnline), Order Management (OM) and Warehouse Inventory Planning replaced by Purchase Order Scaling (WIP/PO Scaling). Predictive Application Server (RPAS), Retail Integration Bus (RIB), Merchandising System (RMS), Demand Forecast (RDF), Point of Sale (POS), InStore and Retail Order System (ROS).
Other applications include: Oracle Financials, Oracle Projects, Oracle Discoverer, Oracle PJRM and Registrar.
Media & Graphics:
Adobe Acrobat, Adobe PhotoShop, JPEG, Macromedia, MPEG, Open GL
E-com Tools:
VSS, Yantra, RiskWise, Ice Browser
Desktop Applications:
Microsoft Word, Excel, Power Point, Access, Publisher, Lotus Notes, Novell GroupWise
Education, Certification
Certification: Certified Software Tester (CSTE)
Certificates: Mastering Test Design, Requirements Based Testing and Writing Testable Requirements.
Northwestern College, St. Paul, MN
Bachelor of Science in Business Management – 1996
Bachelor of Science in Biblical Studies – 1996
Professional Experience
Oracle Corporation: Oracle Retail Global Business Unit, Minneapolis, MN
Quality Assurance Engineer
November 2005 – July 2009
Leadership Overview
• Created QA Integration Team Test Guide used for new team member training and FAQ.
• Provided training and mentoring to new Quality Assurance Engineers located across multiple offices within the US and internationally.
• Developed company standards on test case writing guidelines and provided recommendations on quality control processes as a member of the Process Action Team.
• Monitored and recommended changes for the software engineering processes and methods used by AIP teams to ensure quality through the entire Software Development Life Cycle (SDLC).
Testing Process Experience
• Reviewed and made necessary updates to new or ongoing project test plans, functional and technical requirements and integrated application test plan for multi-stage, multi-release projects.
• Performed necessary high level requirements gathering for later use in creating detailed requirements in planning phase of project.
• Built new test environments on SUN Microsystems, IBM AIX, UNIX and Linux for system and integration testing teams at the start of new projects and performed daily maintenance to maintain a working test environment.
• Created test cases for system, functional, destructive and integration testing using various testing techniques like black box or white box testing. Worked within the team to monitor and validate existing test cases to ensure possible future automation.
• Executed multi-environment testing in tandem on SUN Microsystems, IBM AIX, UNIX and Linux. Logged /Tracked/Validated (re-tested) defects using Mercury Quality Center and BugDB.
• Identified when unexpected issues arose and facilitated team meetings to communicate and resolve the issues across all impacted departments.
• Monitored for product changes (functional/technical), identified testing impacts and initiated issue reports related to any changes to adjust the test plan with the goal of staying within project deadlines.
• Updated test cases related to all software changes during the testing cycle to maintain integrity of documentation and system functionality. Performed needed regression testing to ensure proper functionality as specified in documentation. Communicated all changes to impacted departments as necessary such as Functional/Technical Architects, Technical Writers and Developers.
• Visited a client’s distribution center to see day-to-day operations and work flow to evaluate possible impacts and improve internal testing processes to better suit client needs for product implementation.
Enterprise-Wide Integration Role
• Tested AIP application to fully integrate 25 applications within the Oracle Retail Software Suite as part of Enterprise Integration Team. Duties included database manipulation; troubleshooting functional procedures, queued XML messages that were not processed and investigate any issues related to the RIB publishers and subscribers to validate end-to-end integration occurred and systems could successfully communicate together.
• Ran extracts and transforms processes using SQL queries to call necessary accurate seed data for 1000’s of data points within AIP suite for test teams. This included integrating foundation data files from external systems and then executing all UNIX batch scripts to process data to the 5 foundation modules within AIP.
• Managed data for AIP’s system and integration test teams testing efforts. After creating, assigned and tracked the foundation data that made up a supply chain to fully test replenishment processes across other impacted products.
**Oracle Corporation acquired Retek Inc. in mid-2005
Retek Incorporated, Minneapolis, MN
Quality Control Analyst May 2005 – October 2005
• Worked with Functional team to get detailed criteria for development of acceptance criteria. Created acceptance criteria for Developer use.
• Performed QC testing on web based application Retek Point of Sale (POS). Created both functional and destructive test cases. Assigned testing responsibilities to co-workers.
• Ensured traceability of test cases back to the project requirements with Business Analysts.
• Developed Iteration goals to meet deadlines.
• Developed and implemented build release management strategy. Performed the builds into the QC test environment. Triaged build issues.
• Logged/Tracked defects in Mercury Quality Center.
• Worked with other product quality control analysts to coordinate, write and execute test cases for the Point of Sale and Store Inventory Management applications using Mercury Tools to ensure all areas of testing were covered prior to product release.
Operations/Finance Coordinator January 2003 – April 2005
• Responsible for overseeing month end process close where an average of 100,000 to 500,000 in accrued revenue was resolved.
• Weekly research and analysis of project financials for Development organization to ensure forecasted costs and revenues were on target for monthly and quarterly goals.
• Helped with testing and updating new project loading/tracking spreadsheet that allowed project managers to more accurately maintain project costs and revenue.
• Identified and implemented new process for tracking and maintaining purchase orders and invoices for translation group, that helped improve relations with clients, by improving invoice turn around to net 7.
Project Coordinator
October 2002 – December 2002
• Assisted with establishing the Implementation Center of Excellence (ICOE). Worked with ICOE Director and Finance to evolve the optimum processes for managing the ICOE P&L.
• Coordinated all signed Statements of Work with Finance. Tracked all events and activities associated with Statements of Work.
• Helped with preparing the PJRM tool for utilization in the management of the activities and schedules for R&D. Established competency list between the BSG and R&D groups.
• Assisted with quality control testing on a project to ensure deadlines were met.
Accounts Payable
September 2000 – September 2002
• Reviewed, processed, paid and maintained North American employee expense reports with a 40% annual employee growth rate. Result: saved approximately $100,000 annually through expense review corrections.
• Processed and paid vendor invoices for Retek's international offices with a 200% annual increase in volume while consistently meeting deadlines.
• Provided data to internal departments on special financial projects: internal audits for Travel, relocation expenditures for Human Resources, travel allocations for Services.
• Maintained various financial data reports: International VAT schedule and Non-Compliance report.
• Played a key role in the successful Oracle Financial implementation of account payable modules.
Training Coordinator
March 2000 – August 2000
• Communicated across internal departments and with external clients regarding registration.
• Coordinated with managers, trainers and vendors to ensure all training courses were successfully executed.
• Processed invoices and tracked payments to maintain and report vendor costs within budget.
• Maintained registration, scheduling and reporting using a training administration software program.
Professional Activities
Active member of the Twin Cities Quality Assurance Association (TCQAA) since 2007.
References available on request.
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