Customer Service Sales
Resume:
TIFFANY J. WILLIAMS
*****@***.***
SUMMARY
I am a highly motivated bookkeeper that has taken some college courses towards my BS in accounting, and has recently registered to become a certified bookkeeper. Excellent communication and diagnostic skills consistently solve problems and rarely escalate issues in a fast paced, customer focused sales environment. Over 6 years experience working in innovative Call Centers that support thousands of users worldwide, earning a solid reputation for productivity, complex problem resolution and professionalism in the banking industry. Quickly grasp new skills and apply them to meet maximum results, whether working alone or as part of a team. Highly trusted to maintain strict confidentiality regarding clients personal and companies information.
• Accounts Payable/Receivable
• Budget Preparation
• Organizational Skills
• Computer Literacy
• Taxes • Financial Statements
• Maintain Databases
• Communication Skills
• Time Management Skills
• Research Abilities
EDUCATION
Bachelors of Science Degree: Accounting (118credit)
Delaware State University, Dover, DE
• Member: National Association of Black Accountants
COMPUTER SKILLS
• Internet literate
• WordPerfect, Microsoft Word
• Microsoft Excel, Spreadsheet
• Access, PowerPoint
• Beginner QuickBooks, Peachtree
PROFESSIONAL EXPERIENCE
Client Service Professional 2010-2011
HSBC Newcastle DE
Research issues that affect customers, such as billing, payments and other issues customers faced. Manage all customer-initiated request relating to credits cards through to resolution. Manage multiple functions so that the results are an end-to-end resolution for the customer. Routed and tracked service request to ensure all customer initiated requests received complete, accurate and timely solutions. Increase customer relationship with the bank.
• Proactive in ensuring 1st call resolution.
• Ranked in top 50% for AMT and Pay by phone
Bank of America Dover, DE 2005-2007
Research issues that affect customers, such as billing, payments and other issues customers faced. Manage all customer-initiated request relating to credits cards through to resolution. Manage multiple functions so that the results are an end-to-end resolution for the customer. Routed and tracked service request to ensure all customer initiated requests received complete, accurate and timely solutions. Increase customer relationship with the bank.
• Exceed sales goals consisting of cross-selling additional bank products for 4 months
• Won 5 award for most balance transfers sold
Bookkeeping Experience
Liberty Tax Brooklyn, NY & Dover, DE Tax Season 2005 – 2009
Interview clients to obtain information on taxable income to be able to determine deductible, expenses and allowances. Complete entries on tax form following instructions and using tax table. Verify totals on forms prepared by others to detect errors of arithmetic or procedure. Maintained up to date knowledge on tax laws. Educated customers on ways to decrease tax liability. Prepared small business returns.
• Completed Accurate returns with exceptional customer service
Comfort Suites Dover, DE 2005
Greets, registers, and assigns rooms to guests and issue room keys. Keep records of room availability, and guests' accounts. Using a computer compute bill, collect payment, and make change for guests. Process all payment types such as room charges, cash, checks, debit, or credit. Operate telephone switchboard station. Verify that all checks are closed, and closed logs any open check in the P.O.S. Run daily reports and check reports for accuracy. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit, backup, and roll the date. Close P.O.S. after all work is balanced. Count and secure the bank. Audit Food & Beverage cashier's work and correct discrepancies. Verify and make corrections to the Room Rate Report. Reconcile telephone calls and miscellaneous accounts.
SPECIAL INTERESTS
Drawing, Bookkeeping, Reading self motivating books,
REFERENCES
Promptly furnished upon request.
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