Manager Customer Service
Resume:
Trina Slaughter
Farmington, CT 06032
*****.*****@*****.***
OBJECTIVE
To acquire a position of a medical biller and coder where I can utilize my skills to the best of my abilities
WORK EXPERIENCE
10/11 – Present Sales Associate Old Navy, Canton CT
Sales, Customer service, answer phones, cash handler, merchandise knowledge,
organizing stock and replenishing, markdowns, reticketing.
09/08 – 08/11 Assistant Manager Nine West, Canton CT
Assisted Store Manager with staff development, training, operations,
merchandising and selling expenses within the store. Complete
paperwork in a timely manner, staff scheduling, e-mailing, cashier
bank deposits, payroll and inventory preparation. Strong
communication skills, follow company guidelines, perform
additional job duties and responsibilities as required.
7/03 – 9/ 08 Assistant Manager Kay Jewelers, Canton CT
Assisted Store Manager with daily operations of the store (bank
deposits, etc.), sales knowledge, training associates, customer
service, open, close store to company guidelines, provided responses
to difficult associate, customer interactions in the Store Manager’s
absence.
8/01 – 7/03 Key Holder Victoria’s Secret, Avon CT
Open/close store, bank drops, knowledge of merchandise, customer
Service, sales training, responsible for store duties when Store
Manager is not available.
EDUCATION
High School Diploma Farmington, CT
Sanford Brown College Farmington, CT
Certified Medical Biller and Coder (2012)
SKILLS
In-depth knowledge in ICD-9/CPT codes, auditing concepts and procedures
Familiar with the common medical terminologies, diagnosis and treatments
Superior analytical, error detection and problem solving skills
ACHEIVMENTS
President’s List
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