Account Manager, Sales, Customer Service, Development Director

Thomas J. Fleissner

*** ********* ***** ***********, ** 28117 1-704-***-****–Home 1-704-***-****–Cell

***********@*****.***

BACKGROUND SUMMARY:

Managing Director of a large retail services firm serving the home center industry. Managed a $72 Million dollar portfolio that included over 1,300 managers and field based employees working across the country.

Director of Training and Development that created a platform covering personnel development from new hire to seasoned associate. Once in place the company grew from $5 Million to $22 Million in revenue.

Director of Operations Administration for a large retail firm specializing in new business development and franchise operations. Had a positive effect on debt collection resulting in $10 Million dollars in incremental revenue through restructuring of the National Collections team.

Accomplished presenter of technical product knowledge in a sales environment.

EXPERIENCE:

IMPACT Resource Group, Inc. Irving, TX

5/01 to 3/12

Large retail services company in North America serving Target, Staples, Lowe’s, Office Depot and other major retail chains. Services offered include fixture installation, display and product assembly, general merchandising support, new store set up and remerchandising projects.

Director of Corporate Initiatives

Develop new revenue streams prior to integration into management by the operations group. Identify processes and best practices to ensure successful implementation and ensure initial positive customer satisfaction. Compose project quotations and procure subcontractors for skilled trade partners.

Managing Director – Lowe’s Service

Impact Resource Group is a provider of retail merchandising services to Lowe’s Home Improvement Warehouse. Managed daily operations of a $72 Million dollar portfolio. Managed RFP process for annual contract renewals and new business ventures.

Director of Training and Development

Developed a training platform from the ground up; including an on-boarding program, orientation, workplace safety and task specific skill training. Development program was directed to middle managers and focused on soft skill training.

RentWay, Inc., Erie, PA

10/98 to 5/01

Up and coming company in the rental purchase industry. Operated retail locations in 45 of the lower 48 states with annual growth unmatched in the industry.

Regional Manager

Supervised retail operations in 7 locations. Stores were positioned for growth with personnel trained and ready for expansion. Territory expanded to 13 locations through acquisition seeing several staff members promoted to Store Manager.

Rent A Center, Inc., Wichita, KS

6/87 to 10/98

Recognized leader in the rental purchase industry operating more than 2,000 locations across the US. With more than $2 Billion in annual sales, Rent A Center set the pace for alternative access to hard goods that the American cash constrained consumer required.

Director, Operations Administration

Advocate for field operations to assigned departments within the corporate office. Managed projects and communication to drive results. Charged with New Business Development, Franchise Operations Liaison and National Collections.

Market Manager

Multi-unit retail operator covering several territories while in this position. Managed stores in Chicago, Milwaukee and Central Illinois. Prior to promotion to a multi-unit supervisory position, I held positions as Field Training Manager for the Midwest territory and Store Manager. Earned the company RESPECT award for outstanding customer service.

CORE COMPETENCIES:

Operations Management:

• Seasoned multi-unit retail manager

• Managed more than 15 direct reports with 1,300 field based employees

Project Management:

• Managed projects both large and small scale.

• Maintained budgets and delivered results on schedule.

Program and Policy Development:

• Solutions to problems are found through collaboration with team members and development of mutually beneficial policies.

• Worked within my team to find common ground on issues that required creative solutions.

Trainer:

• Proven ability to create a platform from the ground up that provides direction and sets standards for behavior and performance.

• Produced materials used to train Lowe’s Home Improvement Associates in selling skills and product knowledge. Published within Lowe’s Intranet for year round access by store Associates.

Seasoned Presenter:

• Performed presentations for groups as large as 2,000.

• Expert level on presentation development for clients both internal and external.

EDUCATION:

Milwaukee Area Technical College

AAS – Industrial Electronics - 1985

REFERENCES:

Billy Gandy – Vice President, Innovation and Promotional Displays – Lowe’s Companies – 704-***-****

Jim McCallister – Vice President, Retail Sales – Evolution Lighting – 704-***-****

Frank Mannino – Vice President, US Sales – Sunrise Global Marketing – 772-***-****

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