Verquan Kimbrough

***** ****** ** ****** ***** **338

713-***-**** or 713-***-****

e555j7@r.postjobfree.com

Objective: Seeking position in a company where my progressive experience and flawless task execution can improve the customer satisfaction and can enhance productivity of the company.

Skills:

• Soft spoken, debonair and disciplined.

• Excellent customer service skills.

• Extensive knowledge of Internet and computer.

• Strong telephone and listening skills.

• Solid communication skills.

• Immense ability to maintain good rapport with customers.

• Enjoy rapport building and customer interaction.

• Strong persuasive skills.

Professional Experience:

Customer Service Executive, 2008 until 2011 for Property Tax Consultants

Owner/CEO Gerald Thomas 713-***-****

Responsibilities:

• Reported directly to the CEO about the status of company by establishing a regular contact with the customers through phones and E mails.

• Increased sales while reducing expenses

• Established and maintained working relationships with other areas of the organization.

• Maintained records of customer interactions and transactions.

Responsibilities:

• Answered customer’s enquiries using the standard guidelines.

• Analyzed the sales targets and met it under a predetermined deadline.

• Answered the customer questions, approved transactions and resolved customer service dissatisfaction.

• Handled and resolved customer complaints

• Captured customers and corporations information accurately.

• Managed administration.

• Processed orders, forms, applications and requests.

Education:

2001 - 2003 Bachelor in Criminal Justice

South University – Some College Coursework Completed

1997 - 2001 High School Diploma

Aliquippa High School, Aliquippa PA