Customer Service High School
Resume:
Verquan Kimbrough
***** ****** ** ****** ***** **338
*******.*********@*****.***
Objective: Seeking position in a company where my progressive experience and flawless task execution can improve the customer satisfaction and can enhance productivity of the company.
Skills:
• Soft spoken, debonair and disciplined.
• Excellent customer service skills.
• Extensive knowledge of Internet and computer.
• Strong telephone and listening skills.
• Solid communication skills.
• Immense ability to maintain good rapport with customers.
• Enjoy rapport building and customer interaction.
• Strong persuasive skills.
Professional Experience:
Customer Service Executive, 2008 until 2011 for Property Tax Consultants
Owner/CEO Gerald Thomas 713-***-****
Responsibilities:
• Reported directly to the CEO about the status of company by establishing a regular contact with the customers through phones and E mails.
• Increased sales while reducing expenses
• Established and maintained working relationships with other areas of the organization.
• Maintained records of customer interactions and transactions.
Responsibilities:
• Answered customer’s enquiries using the standard guidelines.
• Analyzed the sales targets and met it under a predetermined deadline.
• Answered the customer questions, approved transactions and resolved customer service dissatisfaction.
• Handled and resolved customer complaints
• Captured customers and corporations information accurately.
• Managed administration.
• Processed orders, forms, applications and requests.
Education:
2001 - 2003 Bachelor in Criminal Justice
South University – Some College Coursework Completed
1997 - 2001 High School Diploma
Aliquippa High School, Aliquippa PA
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