Experienced Retail Bank Professional
Resume:
Laura A. Marchi
Danbury,CT 06811
***********@***.***
Profile:
Well-qualified and results-oriented Retail Bank Branch Manager with over 15 year’s successful experience in positions of increasing responsibility. Top performer with a track record of consistently meeting or exceeding sales goals and customer service expectations. Skilled at coaching and developing staff members to provide exceptional customer service and to successfully cross sell bank products. Extensive experience in business development, retail loan originations and financial planning. A team player with strong communication skills, and the ability to build solid customer relationships.
Work Experience:
Savings Bank of Danbury, Danbury, CT – September 2007 – December 2008
Branch Manager, Assistant Vice President
• Manage all daily operations, new business development and overall customer experience.
• Coach and develop branch staff to attain service, sales and operational goals.
• Implemented in branch teller referral program resulting in 110% increase in teller referral sales.
• Develop and implement sales plans using knowledge of local markets and customer base.
• Retain and expand banking relationships through outside relationship and prospect calls.
• Increased branch consumer checking balances $650,000 in a twelve month period.
TD Bank, Darien, CT - May 2006 – September 2007
Business Development & Sales Manager, Assistant Vice President
• Lead and develop branch staff, building an effective, high performing sales team focusing on customer satisfaction, business development and retention.
• Improved the operational audit scores of a non-performing branch to a high performing level within six month period.
• Managed the controllable components of branch Profit & Loss and facilities management, decreasing operational expenses by 23% in a twelve month period.
• Increased consumer and commercial customer base through outside relationship and prospect call and community outreach.
• New deposit account sales increased by 300% in a twelve-month period.
Bank of America, Bridgeport, Connecticut - March 1997 – May 2006
Banking Center Manager, Assistant Vice President
Manage all aspects of a retail in-store branch 1997 – 2000.
• Served as cluster manager for two branch offices during 18 month merger transitioning period.
• Oversaw relocation of in-store branch to new traditional branch location, responsible for timely customer notification follow-ups, records retention and safeguarding, property management and inventory controls.
• Created and implemented sales and service plans using knowledge of local market and customer base.
• Lead and develop staff building effective, high performing sales teams, focusing on customer satisfaction, on-boarding, retention, and business development.
• Consistently met or exceeding branch sales goals, increasing branch deposit base by $12 million in a two-year period. Recognized as top Home Equity sales leader attaining 210% of goal in a twelve-month period.
• Responsible for managing the controllable components of branch Profit & Loss, facilities management, community contributions and operational soundness.
Bank of America, Bridgeport, Connecticut - September 1992 – March 1997
Assistant Branch Manager, Bridgeport, Connecticut
• Assist in managing all aspects of a retail branch office.
• Provide quality customer service, maintain and deepen customer relationships, research and resolve customer problems. Responsible for all in branch audits and operational controls.
Capitol Bank and Trust Company, Boston, Massachusetts - January 1987 – March 1991
Administrative Assistant, Bank Officer
• Provide administrative support to the Bank President.
• Research and compile data to compose correspondences, reports and presentations. Transcribe letters and memoranda. Screen telephone calls and visitors. Maintain general and confidential files. Coordinate and prepare documentation for Board Meetings and Loan Committee Meetings.
• Service and maintain commercial loan and depository accounts.
• Provide personal banking services for high value customers.
• Participate in the recruitment and management of clerical staff to ensure proper coverage and workflow within the lending department.
Skills: Microsoft Word, PowerPoint, Excel, Outlook
Education:
Gibbs College (Formerly Katherine Gibbs School), Boston, Massachusetts
Two-year Liberal Arts Program – Graduate with Merit
New England Banking Institute, Boston, Massachusetts
Principles of Banking, Loan Documentation Workshop, Accounting I, Accounting II
Community Service:
Danbury Youth Services – Board Member
Junior Achievement of Western CT – Classroom Volunteer
State of Connecticut Individual Development Account Program - Financial Mentor
Bridgeport Multicultural Magnet School Leadership Committee – Committee Member
Mercy Center for Women, Bridgeport, CT - Basing Banking Program Volunteer, Tutor
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