RICKY RODRIGUEZ
Roosevelt N.Y. 11575
Tel: 718-***-****
Email: ***************@***.***
Introduction
A well versed creative thinking individual with excellent organizational skills and an eye for detail with thirteen years experience in transport management.
He has first class interpersonal skills with the ability to communicate effectively on all levels. This popular people person has a proven track record in getting the best from his employees which has been shown to increase productivity and customer satisfaction.
Key Skills
Operational Technical
• Accomplished and Goal-Orientated
• Operational Leadership & Management
• Team building & Supervision
• Staff Development & Training
• Inventory Management
• Contractor Supervision • Very good understanding of Windows Operating Systems
• Microsoft Office 2000/XP/ 2003 (expert)
• Microsoft Office 2007/2010 (intermediate)
• Efficient in spreadsheet creation and formula
• Efficient in Word Processing
• Efficient in Presentation
Experience
Atlantic Para-trans,
Operations Manager, 2005 to 2011
• Responsible for the scheduling for over 500 Drivers and 40 dispatchers and operations supervisors
• Responsible for the creation of work process documents and spreadsheets
• Responsible for the deployment of communications equipment and securing company assets
• Staff training and supervision resulting in improved productivity and performance of union and non-union personnel
• Managing compliance with regulatory requirements, contract terms and company policies
• Supervision of facility security
• Reviewing Payroll
• Handled all customer service issues for the MTA
• Handled all progressive disciplinary for drivers and office staff
• Manage the office financial / accounting aspects of the office and maintenance operations
• Assisted in conducting interviews and recruitment of vehicle operators and office staff
• Worked closely with General Manager to accomplish company objectives
• Solve customer service issues and Problems in a timely matter
• Handled All dispatch and driver issues
T.F.M Para-trans,
Operations Manager, 2001 to 2005
• Responsible for the scheduling for over 300 Drivers
• Responsible for schedules for 15 dispatchers
• Managing compliance with regulatory requirements, contract terms and company policies
• Responsible for the deployment of communications equipment and securing company assets
• Handled all customer service issues for the NYC Transit Authority
RDS Delivery Service
Dispatch Manager, 1992-2001
• Responsible for over 20 couriers and five drivers
• Managing all Customer Service Issues
• Helped Manage all billing
• Reviewed all couriers and drivers payroll hours
• Responsible for all deliveries to be delivered on schedule
Reason For Leaving:
Atlantic Para-trans ceased operations in February 2011
Reason For Leaving:
Better opportunity became available
Reason For Leaving
Better opportunity became available
Education
St Johns University Bachelor in Business 1997
Hobbies and Interests
• Networking
• Baseball
• Music
References
Reference 1
Mr. Bob Schiffman
Position: Project Manager
Address1 58-75 Maurice Ave
City: Maspeth
State: N.Y.
Zip:
Tel: 1-917-***-****
Email:**********@***************.***
Reference 2
Mr. Manny Manliclic
Position: Financial Manager
Address: 58-75 Maurice Ave
City: Maspeth
State: N.Y.
Zip:
Phone: 1-347-***-****
Email:**********@***************.***
Please feel free to contact these references at any time