Customer Service Administrative Assistant
Resume:
COURTNEY CONSTANTINE
PHILADELPHIA, PA 19145
267-***-****/********@***.***
PROFESSIONAL EXPERIENCE
PNC Bank Operations, Philadelphia, PA
Administrative Assistant/Coordinator 2006- present
Assist the Realty Services department with retail commercial property and project management. Coordinates and schedules all preventative maintenance, repairs and projects for our corporate buildings and retail branches. Process and prioritizes all service requests and projects to be completed. Acts as a liaison between our vendors, clients and management. Personally corresponds with clients and all other parties to oversee and follow-up on job completions and level of service on all current and overdue projects and repairs. Manages the key inventory for all properties, including distribution to and from vendors and performing monthly key audits. Creates, distributes and updates weekly and monthly reports. Produced presentations and creates documents; which include spreadsheets and special queries. Coordinate conference room meetings and training room set-ups. Successfully manages training of new hires for other nationwide sites. Works independently or as part of a team; multi-tasks effectively, while meeting deadlines. Communicates with management via weekly interpersonal contact to implement new policies and procedures for the department. Acts as a receptionist back-up; includes helpline coverage; travel arrangements, distributing mail and basic clerical support.
United Health Group, Philadelphia, PA
Secretary 2005-2006
Independently scheduled and arranged events, conventions and meetings for all departments. Maintained and coordinated conference room schedules for Medical Directors’ rounds and the medical department. Handled all incoming calls via multi-line phone system. Greeted clients, visitors and notify staff of their arrival. Managed and tracked all employee attendance in corporate database proficiently using Microsoft Access. Updated company phone and e-mail directories. Processed confidential medical documents, data and claims forms with strict attention to HIPAA laws and regulations. Worked effectively with minimal supervision or as part of a team; participated in group staff meetings and presentations to implement new plans for department projects. Created and updated spreadsheets and reports concerned with work flow development. Provided administrative and clerical support to care management staff, which included Internet research and compiling documents.
M&M Displays, Inc., Philadelphia, PA
Administrative Assistant 2004-2005
Provided administrative support to sales management team. Greeted and assisted visitors, coordinated travel arrangements and maintained office supply inventory. Created and distributed sales reports and spreadsheets; recorded, tracked and followed up on new product development. Assisted in preparing advertising mock-up displays for sales proposals and marketing presentations. Input of accounting data for invoices and purchase order receipts using Lotus Smart Suite and Business Works Manager. Handled incoming calls via multi-line phone system, distributed all incoming mail. Processed service orders while providing excellent customer service to clients.
Unique Industries, Inc., Philadelphia, PA
Administrative Assistant 2002-2004
Assisted the Vice President of Creative Services in the detailed administration of the Art and Advertising departments; including coordinating merchandise development and production schedules for foreign and domestic manufacturers and vendors. Acted as a liaison between the art director and local or overseas product developers; while maintaining great business relationships. Communicated effectively with suppliers to prevent or resolve any potential production issues. Prioritized multiple development projects while meeting production deadlines and launch dates. Composed, updated and edited correspondence, complex charts and product lists using Microsoft Office. Managed calendars, maintained files and inventory databases. Assisted the advertising team in creating mock products and displays for marketing presentations. Worked independently and as part of a team via daily group meetings and interpersonal contact. Initiated conference calls, intercepted incoming calls, distributed priority mail; provided general office support.
NCO Financial/PECO Energy, Philadelphia, PA
Customer Service Representative 2001-2002
Managed calls via an inbound call center in a professional manner; assisted the customers with complaints and all other concerns about their current or delinquent accounts while providing excellent customer service. Informed eligible customers of all special programs offered. Referred low income customers to utility assistance agencies. Processed medical certifications and completed all documentation required for emergency and basic service restoration. Provided bill explanations, scheduled meter-readings, corrected billing errors and reiterated policies to customers.
SUMMARY OF SKILLS
Proficient knowledge and training in Windows Explorer, XP, MS Office Suite, MS Works, Adobe, MS Outlook, Lotus Notes and other software. Knowledge & training in Medical Terminology, Medical Billing and Coding. Professional attitude; possesses exceptional oral and written communication skills; team player with great leadership qualities. Excellent in customer service, problem-solving and pays strict attention to detail.
EDUCATION
PNC University- PeopleSoft Training Course 2010, Great Communications Course 2008
DPT Business School, Philadelphia, PA- Medical and Office Administration Diploma 2001
Parkway Program, Philadelphia, PA- Academic Studies Diploma 1994
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