TIBOR TAMAS, C.E.T., MBA
Guelph, ON N1K 1J6
*****.*****@*****.***
A result oriented, highly motivated, and experienced professional. Experienced in managing customer facing business, quality score card, new product introduction, and post launch quality support processes. Effective presentation and interpersonal skills, able to build and develop successful business relationships with internal and external partners. Additional areas of expertise include:
New Product Introduction Project Management
Customer Interface Score Cards
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SUMMARY OF QUALIFICATIONS
Dedicated to excellence in service and in building customer relationships
Outstanding diplomacy in customer support and related services
Adept at working autonomously, including collaboration efforts with peers and groups
Strong organizational skills
Well organized and easily meets deadlines
Able to effectively relate, vertically and horizontally to all levels of the organization
Able to manage multiple responsibilities and respond positively to demanding situations
Ability to manage people, time and resources
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PROFESSIONAL EXPERIENCE
CUSTOMER QUALITY MANAGER 03/2008-06/2011
Research In Motion (RIM), Waterloo, ON
A $20 billion designer, manufacturer and marketer of wireless solutions for the worldwide mobile communications market, including the BlackBerry® wireless platform
Contributed to quality and reliability roadmaps
Maintained customer-facing, closed loop corrective action process program that accelerated the defect detection, correction and preventative activities
Project management for in depth analysis and extensive corrective action
Lead customer call back sessions and Early Warning Process activities
Responsible for First Article Inspection (FAI)/Source Audit activities at the customer level
Identified quality characteristics that are important for achieving customer satisfaction - updated and published these characteristics
Monitored quality of service and products
Managed projects for in depth analysis and extensive corrective action
Corrective and preventive processes coordination
Carrier scorecards - helped in collecting relevant information for quality and reliability
Continuous improvement and customer satisfaction, understanding the trends related to quality and reliability for major customers
Regular visits to the carriers (AT&T, Sprint, T-Mobile, US Cellular, Brightstar and Celistics), including quarterly business reviews (QBR) and supplier performance reviews (SPR)
Acted as customer representative during audits of consigned materials and related processes inside RIM and outsourcing partners
Served as the single main contact point for all quality and reliability questions and inquiries
PROCESS DEVELOPMENT ENGINEERING SPECIALIST 05/2006-03/2008
Research In Motion (RIM), Waterloo, ON
Generated product time standards & performed capacity studies
Evaluated and implemented new equipment platforms and concepts in the areas of assembly automation and material handling
Evaluated new assembly line concepts
Investigated and recommended improvements to existing processes
Written a white paper and implemented some aspects
Ordered & commissioned new automated equipment
Defined, analyzed and implemented processes to improve quality, yield and customer satisfaction
Familiar with Point of Sale packaging and packaging materials
Responsible for process improvements, new product introduction and also supporting with new process implementation
PROJECT MANAGER 3 month contract 12/2005 to 02/2006
AccuTech EMS, Kitchener, ON
Electronic Contract Manufacturing supplier to the medical, transport, gaming and telecom industries
Provided guidance and direction to team members
Ensured that programs are on track & identified risks and delays
Aided in developing new manufacturing & assembly processes
Responsible for new product introduction (NPI) and engineering changes (EC)
Responsible for enhancing the organizations reputation through analysis & organization of multiple projects
Accepted ownership for accomplishing new & different request & explored opportunities to add value to customer needs
PROJECT ENGINEER 02/2005 to 10/2005
LPP Manufacturing, a division of Linamar Corp., Guelph, ON
Supplier of machined components, modules and systems
Responsible for the manufacturing aspects of two automated assembly lines
Develop & implement manufacturing documentation
Ensured successful new product launches on time and on budget, by leading and coordinating cross-functional teams
Developed and maintained project budgets, program checklists, project timing charts, and technical records
Continuous improvement activities, including feasibility studies for installation of new equipment
Prepared capital equipment justifications, vendor selection, design review/approval, buy-off and equipment commissioning of $1,000,000 to 3.4 million highly automated lines
Planed cell layout, process flows and estimate line balance
Participated in APQP, PPAP, PFMEA, Control Plan, Process Flow and DFMEA meetings
Manufacturing support with a “hands-on” approach
MANUFACTURING TECHNOLOGIST 12/2001 to 02/2005
OMRON DUALTEC Automotive Electronics Inc., Oakville, ON
Supplier of Automotive Electronic and Electromechanical Components
Responsible for final approval and turnover of projects to manufacturing
Develop & implement manufacturing documentation
Developed and maintained project budgets, program checklists, project timing charts, and technical records
Worked with Product Engineering on product development and specification development
Continuous improvement activities, including feasibility studies for installation of new equipment
Prepared capital equipment justifications, vendor selection, design review/approval, buy-off and equipment commissioning of $25,000 to 2.4 million manual and highly automated lines (5 sec. cycle time)
Participated in APQP, PPAP, PFMEA, Control Plan, Process Flow and DFMEA meetings
Assisted in determining capital equipment/tooling necessary to provide manufacturing capacity and develop short and long term budgets accordingly
Traveled to various supplier sites as necessary to achieve plant objectives and to evaluate their proposed equipment
Selected and supervised suppliers for subcontracted operations
PROGRAM MANAGER 05/2001 to 10/2001
BBi Inc., Guelph, ON
Supplier of Automotive thermal and acoustic insulation
Managed and co-ordinated programs from award of order through design, tool fabrication, validation, to successful production (Cradle to grave project management)
Launched, maintained and completed programs on time and below budget, including GMT 610, GMT 8* series
Ensured that each functional area understands its own responsibilities and the impact of their work on the program
Kept abreast on all work performed on the program and ensure that all outputs required by the contract are performed within the defined schedule
Monitored the costs incurred and schedule achieved to determine if the program is on time and within budget, and work with other functions to ensure the program remains on target
Interfaced with sales, plants and customers on design, materials and process issues as well as co-ordinating all new projects, engineering changes, following PPAP procedures and other QS 9000 documentation
Provided engineering, tooling and design support to both customers and manufacturing plants
Influenced technical product specifications from internal/external customer’s needs
Provided product update and distributed technical information to external/internal customers
Actively pursued new business through increased content, new program acquisition and the development of new material and processes
Served as central owner of the product providing day to day decisions that affect the product as issues arise
Initiated research to ensure that new and existing products are aligned with market needs
MANUFACTURING TECHNOLOGIST 03/1999 to 05/2001
Dana Corporation, Mount Forest, ON
Supplier of Automotive driveline products, power technologies and genuine service parts
Responsible for the manufacturing aspects of three automated manufacturing cells of aluminum brazed oil coolers and a E-coat paint line
Ensured successful new product launches, on time and on budget, by leading and coordinating cross-functional teams
Develop and maintain project budgets, program checklists, project timing charts, and technical records
Reviewed customer drawings and supplied Sales with updated pricing for re-quote of engineering revisions
Worked with Product Engineering on product development and specification development
Continuous improvement activities, including feasibility studies for installation of new equipment, including a semi-automated 4-head riveter, an automated burst tester, a semi-automated hose assembly machine, an automatic torque machine and a semi-automated production cell
Prepared capital equipment justifications
Plan cell layout, process flows and estimate line balance
Participated in APQP, PPAP, PFMEA, Control Plan and Process Flow meetings
Championed process improvement, corrective action, cost reduction and error-proofing activities
Recommended PM procedures and frequencies
Assisted in determining capital equipment/tooling necessary to provide manufacturing capacity and developed short and long term budgets accordingly
Traveled to various suppliers and manufacturers sites as necessary to achieve plant objectives and to evaluate their proposed equipment
Supervised as many as 30 production associates on a fill in basis
PROFESSIONAL ORGANIZATIONS AND ASSOCIATIONS
C.E.T. - Certified member of the Ontario Association of Certified Engineering Technicians and Technologists (OACETT)
Past President - Wellington Condominium Corporation No.11 in Guelph
EDUCATION
MBA, Lansbridge University, NB
Bachelor of Administration, Management Major, Athabasca University, AB
Mechanical Engineering Technology Diploma, Sheridan College, ON