TIBOR TAMAS, C.E.T., MBA

** ********* ****.

Guelph, ON N1K 1J6

519-***-****

e4i76s@r.postjobfree.com

A result oriented, highly motivated, and experienced professional. Experienced in managing customer facing business, quality score card, new product introduction, and post launch quality support processes. Effective presentation and interpersonal skills, able to build and develop successful business relationships with internal and external partners. Additional areas of expertise include:

New Product Introduction Project Management

Customer Interface Score Cards

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SUMMARY OF QUALIFICATIONS

Dedicated to excellence in service and in building customer relationships

Outstanding diplomacy in customer support and related services

Adept at working autonomously, including collaboration efforts with peers and groups

Strong organizational skills

Well organized and easily meets deadlines

Able to effectively relate, vertically and horizontally to all levels of the organization

Able to manage multiple responsibilities and respond positively to demanding situations

Ability to manage people, time and resources

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PROFESSIONAL EXPERIENCE

CUSTOMER QUALITY MANAGER 03/2008-06/2011

Research In Motion (RIM), Waterloo, ON

A $20 billion designer, manufacturer and marketer of wireless solutions for the worldwide mobile communications market, including the BlackBerry® wireless platform

Contributed to quality and reliability roadmaps

Maintained customer-facing, closed loop corrective action process program that accelerated the defect detection, correction and preventative activities

Project management for in depth analysis and extensive corrective action

Lead customer call back sessions and Early Warning Process activities

Responsible for First Article Inspection (FAI)/Source Audit activities at the customer level

Identified quality characteristics that are important for achieving customer satisfaction - updated and published these characteristics

Monitored quality of service and products

Managed projects for in depth analysis and extensive corrective action

Corrective and preventive processes coordination

Carrier scorecards - helped in collecting relevant information for quality and reliability

Continuous improvement and customer satisfaction, understanding the trends related to quality and reliability for major customers

Regular visits to the carriers (AT&T, Sprint, T-Mobile, US Cellular, Brightstar and Celistics), including quarterly business reviews (QBR) and supplier performance reviews (SPR)

Acted as customer representative during audits of consigned materials and related processes inside RIM and outsourcing partners

Served as the single main contact point for all quality and reliability questions and inquiries

PROCESS DEVELOPMENT ENGINEERING SPECIALIST 05/2006-03/2008

Research In Motion (RIM), Waterloo, ON

Generated product time standards & performed capacity studies

Evaluated and implemented new equipment platforms and concepts in the areas of assembly automation and material handling

Evaluated new assembly line concepts

Investigated and recommended improvements to existing processes

Written a white paper and implemented some aspects

Ordered & commissioned new automated equipment

Defined, analyzed and implemented processes to improve quality, yield and customer satisfaction

Familiar with Point of Sale packaging and packaging materials

Responsible for process improvements, new product introduction and also supporting with new process implementation

PROJECT MANAGER 3 month contract 12/2005 to 02/2006

AccuTech EMS, Kitchener, ON

Electronic Contract Manufacturing supplier to the medical, transport, gaming and telecom industries

Provided guidance and direction to team members

Ensured that programs are on track & identified risks and delays

Aided in developing new manufacturing & assembly processes

Responsible for new product introduction (NPI) and engineering changes (EC)

Responsible for enhancing the organizations reputation through analysis & organization of multiple projects

Accepted ownership for accomplishing new & different request & explored opportunities to add value to customer needs

PROJECT ENGINEER 02/2005 to 10/2005

LPP Manufacturing, a division of Linamar Corp., Guelph, ON

Supplier of machined components, modules and systems

Responsible for the manufacturing aspects of two automated assembly lines

Develop & implement manufacturing documentation

Ensured successful new product launches on time and on budget, by leading and coordinating cross-functional teams

Developed and maintained project budgets, program checklists, project timing charts, and technical records

Continuous improvement activities, including feasibility studies for installation of new equipment

Prepared capital equipment justifications, vendor selection, design review/approval, buy-off and equipment commissioning of $1,000,000 to 3.4 million highly automated lines

Planed cell layout, process flows and estimate line balance

Participated in APQP, PPAP, PFMEA, Control Plan, Process Flow and DFMEA meetings

Manufacturing support with a “hands-on” approach

MANUFACTURING TECHNOLOGIST 12/2001 to 02/2005

OMRON DUALTEC Automotive Electronics Inc., Oakville, ON

Supplier of Automotive Electronic and Electromechanical Components

Responsible for final approval and turnover of projects to manufacturing

Develop & implement manufacturing documentation

Developed and maintained project budgets, program checklists, project timing charts, and technical records

Worked with Product Engineering on product development and specification development

Continuous improvement activities, including feasibility studies for installation of new equipment

Prepared capital equipment justifications, vendor selection, design review/approval, buy-off and equipment commissioning of $25,000 to 2.4 million manual and highly automated lines (5 sec. cycle time)

Participated in APQP, PPAP, PFMEA, Control Plan, Process Flow and DFMEA meetings

Assisted in determining capital equipment/tooling necessary to provide manufacturing capacity and develop short and long term budgets accordingly

Traveled to various supplier sites as necessary to achieve plant objectives and to evaluate their proposed equipment

Selected and supervised suppliers for subcontracted operations

PROGRAM MANAGER 05/2001 to 10/2001

BBi Inc., Guelph, ON

Supplier of Automotive thermal and acoustic insulation

Managed and co-ordinated programs from award of order through design, tool fabrication, validation, to successful production (Cradle to grave project management)

Launched, maintained and completed programs on time and below budget, including GMT 610, GMT 8* series

Ensured that each functional area understands its own responsibilities and the impact of their work on the program

Kept abreast on all work performed on the program and ensure that all outputs required by the contract are performed within the defined schedule

Monitored the costs incurred and schedule achieved to determine if the program is on time and within budget, and work with other functions to ensure the program remains on target

Interfaced with sales, plants and customers on design, materials and process issues as well as co-ordinating all new projects, engineering changes, following PPAP procedures and other QS 9000 documentation

Provided engineering, tooling and design support to both customers and manufacturing plants

Influenced technical product specifications from internal/external customer’s needs

Provided product update and distributed technical information to external/internal customers

Actively pursued new business through increased content, new program acquisition and the development of new material and processes

Served as central owner of the product providing day to day decisions that affect the product as issues arise

Initiated research to ensure that new and existing products are aligned with market needs

MANUFACTURING TECHNOLOGIST 03/1999 to 05/2001

Dana Corporation, Mount Forest, ON

Supplier of Automotive driveline products, power technologies and genuine service parts

Responsible for the manufacturing aspects of three automated manufacturing cells of aluminum brazed oil coolers and a E-coat paint line

Ensured successful new product launches, on time and on budget, by leading and coordinating cross-functional teams

Develop and maintain project budgets, program checklists, project timing charts, and technical records

Reviewed customer drawings and supplied Sales with updated pricing for re-quote of engineering revisions

Worked with Product Engineering on product development and specification development

Continuous improvement activities, including feasibility studies for installation of new equipment, including a semi-automated 4-head riveter, an automated burst tester, a semi-automated hose assembly machine, an automatic torque machine and a semi-automated production cell

Prepared capital equipment justifications

Plan cell layout, process flows and estimate line balance

Participated in APQP, PPAP, PFMEA, Control Plan and Process Flow meetings

Championed process improvement, corrective action, cost reduction and error-proofing activities

Recommended PM procedures and frequencies

Assisted in determining capital equipment/tooling necessary to provide manufacturing capacity and developed short and long term budgets accordingly

Traveled to various suppliers and manufacturers sites as necessary to achieve plant objectives and to evaluate their proposed equipment

Supervised as many as 30 production associates on a fill in basis

PROFESSIONAL ORGANIZATIONS AND ASSOCIATIONS

C.E.T. - Certified member of the Ontario Association of Certified Engineering Technicians and Technologists (OACETT)

Past President - Wellington Condominium Corporation No.11 in Guelph

EDUCATION

MBA, Lansbridge University, NB

Bachelor of Administration, Management Major, Athabasca University, AB

Mechanical Engineering Technology Diploma, Sheridan College, ON

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