customer service

Kimberly Jones

**** ******* ****** • Philadelphia, Pa 19140

Cellular 267-***-**** • Home 215-***-**** ********@*****.***

Objective To secure a customer service position that will enable me to use my

strong communication and organizational skills, customer service

background, and my ability to interact well with people.

______________________________________________________________________________

Experience

2009 - 2010 Electronics Sales Associate/ Cashier

Wal-Mart Philadelphia, PA

• Answer customers' questions, and provide information on procedures or policies.

• Maintain clean and orderly checkout areas.

• Stock shelves, and mark prices on shelves and items.

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

• Aid customers in locating merchandise.

• Maintain an awareness of all promotions and advertisements.

• Assist in processing and replenishing merchandise and monitoring floor stock.

2006 - 2007 Cashier

McDonalds Philadelphia, PA

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Greet customers entering establishments

• Compute and record totals of transactions.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

• Issue receipts, refunds, credits, or change due to customers

•

_____________________________________________________________________________

Education

2009 Medical Billing and Coding

Pennsylvania Institute of Philadelphia, PA

Technology

GPA: 3.4 CMAA certified medical administrative assistant

CBCS certified billing and coding specialist

Contact this candidate