Customer relations

TBW

Thelma B. Watson

**** *. *********** **. ***

Memphis, TN 38115

Home Phone 901-***-****

Mobile 901-***-****

OBJECTIVE

To obtain a position in a company that offers the possibility for growth and career advancement.

Experience

Property Assessment Management

Leasing Consultant (04-11 to Present) .

Take resident calls for service or other needs and forwards it to the appropriate staff member; write work orders for service; promotes good resident relations through courteous and timely response to resident needs and concerns.

Answer phone calls and greets visitors.Take all needed information from prospective residents,completes all paperwork and computer entry associated with leasing activities. show apartments and the overall community to prospective residents; point out the other amenities of the property; use standard sales closing methods to sell the prospective residents. Prepare and maintain a file for each resident. Notify residents with expiring leases to discuss and encourage renewals of the lease.

United American of TN (UAHC Health Plan of TN)

Enrollment Specialist (03-06 to 06-07)

Reviewed medical files for errors, made corrections and adjustments to insurance files, interacted with TennCare for problem resolution involving plans, updated fraud reports monthly, enrolled and disenrolled members, send and receive faxes, researched plans for various discrepancies, prepared monthly reports in Excel, made updates to member's files as requested by Customer service and member service as well as TennCare, interacted with deceased members family and the Health Department for various documents as needed

Internal Revenue Service

Tax Examining Clerk (01-01 to 09-05)

Reviewed individual tax returns for accuracy and checked for any missing required forms and schedules, Coding (placing symbols that have specific meanings on the returns), Perfecting (making returns acceptable for data entry through editing procedures), Editing (preparing returns and attachments for data entry or transcriptions processing by correcting entries and entering edit marks), Corresponding (preparing documents that are missing and or missing pertinent entries and attachments for return to taxpayers), Read letters and attachments for identification of possible refund schemes, requests for payment plans and other conditions, Routing (preparing documents to send to other areas inside or out of the service center, Assisted the manager by performing any duties necessary for the benefit of the unit.

Memphis Area Teachers Credit Union

Teller I (01-00 to 06-00)

Assisted members with cash deposits and withdrawals, opened and closed accounts, assisted with account summary, issued money orders, traveler’s checks, validated checks and posted loan payments, printed account records as requested by customers, kept cash balanced.

EDUCATION

Southwest Tennessee Community College

Associate of Applied Science 5/ 2009 - Radiologic Technology

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