Customer Service Administrative Assistant

Deana Manning

Email: e3uplv@r.postjobfree.com

Human Resource Manager

and/or

Personnel Director

To whom this may concern:

My name is Deana Manning. I am submitting my resume and requesting your consideration of my qualifications for a position with a company in need of Office and Clerical Support.

I am confident that the experience I have acquired, has prepared me for the responsibilities, which are required in this position.

As a result, I would like to offer my confidence, commitment and dedication to your company as a potential candidate. I am a hardworking team player who can work alone or with a team. I follow directions well, which means that I can work with little to no supervision and be trusted to get the necessary job done in an accurate and timely manner. I’m a fast learner who welcomes challenges. I welcome the opportunity to discuss with you in person how my qualifications match your needs. I am certain I will be able to identify additional areas of abilities that will enhance my contributions as a member of your team.

My resume, which is enclosed, contains additional information on my experience and skills. I would appreciate the opportunity to discuss the training program with you and to provide further information on my candidacy. I can be reached by email as listed above.

Thank you for your time and consideration. I look forward to speaking with you about this exciting opportunity.

Sincerely,

Deana A. Manning

Enclosure

Deana Manning

Email: e3uplv@r.postjobfree.com

Office/Clerical

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as a customer service representative, administrative assistant, data entry specialist, switchboard operator and office assistant.

Professional Skills And Ability:

Computer/Technical Literate

Courteous

Trust Worthy

Professionalism

Strong Listening Skills

Maintains Confidentiality

Strong Customer Serve Skills

Self-Motivated

Energetic

Willingness to Learn

Communications Skills

Interpersonal Abilities

Team Player

Patient

Flexibility

Key Skills:

Office Skills

Receptionist Skills

Secretarial Skills

Customer Service

Front-Desk Reception

Data-Entry- Alphanumeric

Switch Board Operator

Computer Skills:

Microsoft Office XP

Microsoft Office 1997

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Publisher

Microsoft Access

Mozilla Firefox/ Internet Explorer

Microsoft Outlook

Experience

Dougherty County Public Library,

Albany, GA

2007 to Present

Library Assistant, 2008 to present

Customer Service Representative (Manpower Temporary Agency), 2007 to 2008

•Performed a wide variety of general library work in technical and/or public services to assist patrons with daily operational needs of the library, circulation and reshelved library materials; performs related duties as assigned.

•Provide service at the circulation desk including: preparing library for opening; checking materials in and out using computer terminal; greeting and directing patrons to various locations and locate materials; answered the phone; registered new patrons on library computer system.

•Used computer terminal to provide information to the public and explained how to use the library's computer system; receives and resolves complaints or refers public to a director.

•Assisted supervisor with special projects, participated in staff meetings to discuss and resolve problems, discuss ideas for improvement, and keep updates on library plans and activities.

•Collected payments in form of cash and or checks from patron(s) for overdue fines, purchases and lost materials.

•Responsible for balancing cash drawer, entering cash data in system and making bank deposits.

•Maintained library public area in clean and orderly fashion by maintaining displays, cleaning computer terminals and other general cleaning and/or organizing tasks; performs other related duties as required.

•Performed general office procedures: filing, typing, copying, answering telephone and e-mailing.

Albany State University,

Albany, GA

2006 to 2007

Office/Clerical Assistant (Manpower Temporary Agency), 2006 to 2007

•Served as Office/Clerical Assistant for Career Services Department the management team functioned as primary liaison to customers and students ensured a consistently positive customer experience.

•Greeted visitors and students upon entering and exiting the office.

•Responsible for answering multi-line phone system and transferred all incoming calls.

•Utilized MS Word, Excel, Power Point, and Publisher

•Assisted co-workers and supervisors in various projects and meetings

•Kept internship folder and updated job announcements daily

•Efficiently located and retrieved files

•Performed general office procedures: filing, typing, copying, answering telephone and e-mailing.

•Handled all the basic administrative duties and tasks of the administrative department like: typing, writing and entering information on the computers

•Responsible for compiling and sorting important information, as well as making flyers and flyers and posted job announcements.

•Maintained a good relationship with the customers

Albany Youth Opportunity Movement Center,

Albany, GA

2004 to 2005

Data Entry/ Switchboard Operator (Albany Dougherty Partnership for Education)

•Provided information to the visitors and students, as per their requests and make certain their queries and issues are resolved satisfactorily.

•Performed data entry operations of updating the organization's main data base with information about the telephone calls.

•Able to multitask, work under pressure and meet deadlines with a calm demeanor.

•Able to operate communication systems with speed and accuracy, as well as understand and carry out written and verbal instructions in person and or over the phone.

•Required to react effectively and calmly in case of emergencies.

•Logged outgoing calls and routing incoming calls appropriately to specific parties.

•Operated varies standard office machines, which include personal computer, various software, fax, calculator, phone, photocopy machine and shredding machine.

•Established and, maintained efficient working relationship with supervisors, co-workers and customers.

•Performed reception tasks in an effective, professional and gracious manner.

•Responsible for preparing data entry for computer entry, maintaining databases, entering customer data, processing account and customer source documents, maintaining data entry requirements, securing information, testing customer account and changes.

•Reviewed documents for accuracy as well as corrected errors, return documents to source or enter missing data.

•Informing team leader about unusual situations affecting student’s class hours.

•Responsible for other duties as assigned.

•Responsible for making ID badges for staff members, students and visitors.

Albany Youth Opportunity Movement,

Albany, GA

2001 to 2004

Office Assistant (Internship)

•Provided information to the visitors and students, as per their requests and make certain their queries and issues are resolved satisfactorily

•Operated varies standard office machines, which include personal computer, various software, fax, calculator, phone, photocopy machine and shredding machine.

•Established and, maintained efficient working relationship with supervisors, co-workers and customers.

•Reviewed documents for accuracy as well as corrected errors, return documents to source or enter missing data.

•Responsible for answering multi-line phone system and transferred all incoming calls.

•Utilized MS Word, Excel, Power Point, and Publisher

•Assisted co-workers and supervisors in various projects and meetings

•Kept internship folder and updated job announcements daily

•Efficiently located and retrieved files

•Performed general office procedures: filing, typing, coping and e-mailing.

•Handled all the basic administrative duties and tasks of the administrative department like: typing, writing and entering information on the computers

•Responsible for compiling and sorting important information, as well as making flyers and flyers and posted job announcements.

•Maintained a good relationship with the customers

Education

03/11- Present ALBANY TECHNICAL COLLEGE Albany, GA

Business Office Technology

4/06-6/06 ALBANY TECHNICAL COLLEGE Albany, GA

Certified Customer Service Specialist

06/03-4/04 ALBANY TECHNICAL COLLEGE Albany, GA

General Education Diploma

3/04 DARTON COLLEGE Albany, GA

Polished Administrative Assistant

11/03-12/03 ALBANY YOUTH OPPORTUNITY Albany, GA

Microsoft Office Specialist

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate