SUMMARY

Heavy experience with requirements gathering, working with executives, upper management and SME's. Several years’ experience with intranet design, development, migration, and security. Excellent skills with training users on the how-to's of collaboration, document management, work flows. Over 20 years’ experience, providing desktop solutions, technical writing, and software support. A natural, when it comes to training very large groups, small groups, and one-on-one; both on-site and remotely.

TECHNICAL SKILLS

• Microsoft SharePoint 2003-2007 – data migration, implementation, design, security, administration, web-part development, workflows, and issue tracking

• User training – proprietary software applications, web-based apps, Microsoft Office, and SharePoint

• Technical writing – User guides, training guides, software specifications

• Microsoft Visual SourceSafe – web development; ASP, HTML, SQL

• Microsoft FrontPage – intranet design and development

• Microsoft Visio – workflow diagrams

• RoboHelp and RoboHTML – help systems

• 2nd and 3rd-tier support – in-house software applications

• Microsoft Office Professional – 2007-2010

EXPERIENCE

SharePoint Coach (BP Contractor) July 2010 – September 2010

Triad Resources

Short-term contract: As part of the MC-252 DeepWater Horizon (BP oil spill) Response Team, I supported approximately 1400+ SharePoint 2007 users based at the Houma, Louisiana Incident Command Post, including 9 forward-operating branches located along the gulf region of southern Louisiana. I was responsible for the following:

• Requirements gathering

• Installation and on-boarding of Microsoft Online Services (BPOS)

• Managing permissions and security

• Provided group training as well as individualized training

• Supported/trained command personnel at remote operating branches

• Troubleshooting

• Issue tracking and resolution

• Maintained user documentation

• Initiated and provided SharePoint help-desk assistance

• Provided hands-on "Demob" workshops for civilians leaving the command post.

March 1991 – August 2009

Responsible for intranet design, development, collaboration, and document management, desktop solutions, technical writing, training, and 3rd tier subject matter support.

Roles & Responsibilities:

• SharePoint Design and Administration

Designed, developed, maintained security, and focused on implementation of portals and team sites for BE&K worldwide locations.

o MS SharePoint 2003/2007 Administration, Security and Site Design

o Designed and delivered custom user training

o Provide 3rd tier subject matter support

• Web Designer/Developer/Administration

o Design and development of the BE&K corporate Intranet, using HTML, ASP, SourceSafe, and MS SQL supporting online open enrollment for the employee benefits program.

o Safety Sentinel data entry and Reporting, United Way online contributions, the electronic document library, and other intranet functional areas.

• Technical Writer

Develop documentation for two dozen custom in-house developed software applications used by all company employees.

o Debugging, testing and QA/QC of in-house applications to insure documentation and JIT delivery are up-to-date and accurate.

o Liaison between employees and all IT software engineers.

• Computer Training Manager

As part of the Professional Development and Education team, directly responsible for coordinating and delivering training to all employees for desktop applications, including Microsoft Office Professional products.

• Office Technology Consultant

Provided individualized desktop support and software training to the majority of BE&K employees. Software products included Microsoft Office Professional and in-house written software applications.

April 1989 – March 1991

Network Administrator

Duties included sole responsibility for supporting and maintaining a Novell network. Implemented and introduced the 100+ users to Microsoft Windows and the Microsoft Office environment.

May 1988 – April 1989

Computer Training Consultant (contract)

Delivered, hands-on, desktop software training to various office workforces comprised of approximately 600 employees at the Social Security Administration.

December 1985 – April 1988

Energy Statistician

o Performed statistical analysis for members comprised of natural gas companies across the United States on historical gas facts, managerial/supervisory compensation surveys based on region, revenue, workforce size, and other related information.

o Recognized in several natural gas industry publications.

o Generated reports based on specific criteria, which was used in natural gas industry publications.

o Responsible for writing a software application in DBase III database

February 1978 – December 1985

Natural Gas Load Controller

Duties included controlling the flow of natural gas to residential, industrial, and commercial customers in the state of Alabama, based on weather and historical data.

o Worked directly with large industrial and commercial customers, monitoring and curtailing gas usage based on degree-day information.

o Performed detailed statistical analysis based on historical data as compared with current weather conditions and gas usages.

Groups and Associations

• American Society for Training & Development (ASTD)

• National Association of Women in Construction (NAWIC)

• Toastmasters International

• Big Brothers Big Sisters

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