Project Manager Customer Service

Anthony Cody

**** **** ***. *** *****, CA *****

Home: 619-***-**** Cell: 619-***-****

***********@*******.***

Objective

A position as a commercial driver where I can offer a dynamic company my passion for reliability, safety and outstanding customer service experience.

Essential Skills & Qualifications

• Maintain CDL Class A, B with Air Brakes certification, along with HazMat, Tank, Doubles-Triples, and Passenger endorsements.

• Knowledge of DOT safety regulations and map reading procedures.

• Possess strong work ethic and excellent driving record.

• Power user of Microsoft applications, (i.e., Excel, Access, Power Point).

• Collaborative working style, personable, with ability to incorporate multiple viewpoints into decision making.

• Ability to articulate needs and influence changes in multiple external and internal groups.

• Strong quantitative skills, including comfort level with statistics

• Customer Service Time Management.

Experience

VALVOLINE INSTANT OIL CHANGE, San Diego, CA February 2010 - November 2010 / PROJECT MANAGER

As the Project Manager my responsibilities include the accountability for the accurate and timely adjudication of all contracts. Streamline and manage all elements of data analysis and reporting for multiple diverse clients assuring timeliness, accuracy and consistency.

Demonstrated success in the analysis, integration, management and reporting of multiple and extremely complex datasets.

Rapidly analyze and update reports with new data, along with the ability to distill and communicate findings into concise language and draw fact-based conclusions and recommendations.

Client service orientation - ability to establish rapport, credibility and positive working relationship with all stakeholders and internal clients at all organizational levels, while applying automation techniques to existing and new reports to reduce manual effort required and to increase accuracy and delivery speed. Implement and uphold site safety plan.

VALVOLINE INSTANT OIL CHANGE, San Diego, CA January 2008 - February 2010

• Area Sales Manager VALVOLINE INSTANT OIL CHANGE

• Multi-Unit Sales Manager VALVOLINE INSTANT OIL CHANGE

• Service Center Sales Manager VALVOLINE INSTANT OIL CHANGE

Sales Management and Operations Management experience that includes

Drive Retail Fleet Sales for the County of San Diego (6/Day Work Week).

Oversee and manage 6 Retail Stores; 8 Store Managers, 50-75 Store Personnel.

Took San Diego Fleet Sales from 2% to 10% within 2/years Personal Production: Hertz $200k Gross Yearly Revenue

JP MotorSports, SAN DIEGO, CA June 2007 - January 2008 / SALES MANAGER

Expand customer base within the San Diego region. Develop advertising that attract new customers. Create new venues of sustainable revenue.

CBS RADIO, SAN DIEGO, CA November 2006 - June 2007 / ACCOUNT MANAGER CBS TALK RADIO

Sold Advertisement Radio Spots to local business in the San Diego Area.. Sold an average of 10 Radio Spots per Month; $30k Gross Monthly Revenue

Accredited Home Lenders, San Diego, CA November 2005 - September 2006 / WHOLESALE ACCOUNT EXECUTIVE. ACCREDITED HOME LENDERS

Represented Accredited in every state in the US, by developing strong sales relationships with established Brokers, and Real Estate agents. Promoted and sold all of products and services from Non-prime to Alt-A; Averaged 30 Loans per Month; $10MM Monthly Loan Volume

Countrywide Full Spectrum Lending, San Diego, CA January 2005 - November 2005 / RETAIL ACCOUNT EXECUTIVE.

Sr Loan Consultant Represented Countrywide in the local community by developing relationships with new customers, along with maintaining existing customer base. Promoted and sold all products and services. Specialized in Jumbo Loans (CA) Averaged 8-10 Loans per Mo; Pipeline of 10-15 Loans; $4.5MM Mo Loan Volume

Equity Access, San Diego, CA March 2001 - January 2005 / SENIOR MORTGAGE CONSULTANT

Origination, Selling, and Closing of sub-prime residential mortgage loans in the states of California, Nevada, and Arizona.

Education

• United Truck Driving School, San Diego, CA

Other - Commercial License,

• Anthonys School of Real Estate, San Diego, CA

Other - Real Estate,

• San Diego City College, San Diego, CA

Associates - Business Studies

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