Customer Service Administrative Assistant

Kenneth Ketchum

E-mail: **************@*****.*** Cellular: 646-***-****

Objective: An administrative assistant position that provides an opportunity for clerical, administrative and customer service support.

Profile: An experienced administrative assistant specializing in legal document production and law office administrative support in the preparation and filing of legal documents, scheduling of appointments, travel itinerary management, and client advocacy requiring discreetness, due diligence, accuracy, time management, organizational efficiency and a sense of responsibility.

Professional Experience:

Contract Legal Administrative and Executive Assistant, New York City, New York September 2009 – Present

• Perform advanced and diversified secretarial and administrative duties including transcription of dictation, typing pleadings, discovery documents, briefs, correspondence, and commercial and real estate transactional documents using MS Word.

• Organize trial notebooks and maintain trial calendar; track litigation and provide case management assistance; schedule appointments for hearings and conferences; coordinate travel arrangements and prepare monthly expense and billing reports.

• Compose and prepare various legal documents, reports and correspondence such as follow-up letters, cover letters, depositions, responding to inquiries on files from insured, adjusters and other counsel.

• Screen telephone calls, take messages, send and receive emails and faxes, and use copiers and scanners.

• Prepare monthly and yearly billing and expense reports, process invoices and coordinate payment of bills.

• File legal documents with various appropriate outside offices (e.g., Sheriff's office and Court Administrator's office).

Contract Assistant, Orthonet, White Plains, New York January 2010 – September 2010

• Worked with physicians and therapeutic case managers to assure that administrative terms of the contracts with health insurance providers were handled in an efficient and timely manner including typing, processing insurance claims and report preparation.

• Developed and maintained medical records to assure that information was received, recorded and filed in the appropriate manner.

• Managed patient and provider information on firm database including medical services, claims and payments.

Litigation Paralegal, McGivney & Kluger, P.C., Florham Park, New Jersey August 2004 - July 2006

• Provided paralegal, administrative and litigation document production support for attorneys by drafting, revising and filing medical malpractice, construction, lead and asbestos defense litigation pleadings, discovery and settlement documents.

• Prepared answers to discovery demands, correspondence, case management summaries, litigation evaluation reports, deposition summaries, trial budgets and pre-trial report worksheets using Microsoft Word and Excel.

• Handled general file management, including trial prep and review of related claims and possible preemptive motions.

• Prepared, proofread, and ensured the timely filing of all legal documents.

• Provided case management assistance and tracking of litigation through the legal system.

• Managed client database and all information applicable to a particular case, person or subject via online research or document reviews.

Legal Administrative Assistant, Battle Fowler, New York City, New York January 1999 – July 2004

• Responsible for client contact, transcribing dictation, keeping calendar, setting up and maintaining client files, entering time, scheduling depositions and office conferences, and general admin duties.

• Prepared legal documents in proper legal format using Microsoft Word.

• Organized and maintained trial calendar as well as schedule appointments and coordinated travel arrangements.

• Screened, prioritized and provided general telephone coverage, processed messages and forwarded to appropriate parties.

• Handled fax transmissions, scanning and copying of documents, sorted mail, and provided clerical support.

• Typed and maintained files on company contracts, such as real estate leases, benefit plans and SEC filings.

• Maintained up-to-date records of legal expenses, monitor expenses, and prepared financial reports using billing software.

Skills: • 7 years advanced proficiency on Microsoft Word, Access, Excel, Outlook and PowerPoint

• Ability to work independently while understanding the importance of teamwork

• Strong data management and technical skills with litigation support , billing software and Quickbooks

• Excellent written and oral communications skills; type 70 wpm

• Excellent working knowledge of litigation and legal terms, principles and legal documents preparation.

• Thorough knowledge of clerical and secretarial practices and procedures.

• Good organizational and planning skills combined with Superior customer service skills.

• Proven capacity to perform multiple tasks quickly and accurately under deadlines.

• Ability to be tactful and discreet when dealing with various confidential matters.

Education: Associate of Science Degree Stenotype Court Reporting, NYCI, December 2013

ABA Certificate in Law and Paralegal Studies, Baruch College-CUNY, New York Spring 2004

Microsoft Office User Specialist Certification, Xincon Technology, New York Spring 2000

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