Customer Service Manager

Objective

To find an employer that will appreciate smart, young and vibrant individual who is prepared to fully devote herself to organization's success and growth. Organization that promotes positive environment, treats their employees fairly, and recognizes and rewards leadership. In return I am offering my full commitment to deliver best results in whatever task I am given and to build a long term career within.

Skills/Proficiencies

I possess special set of skills which allow me to communicate on all levels. My experience varies from dealing with very young kids to working with high-end customers, or presenting to upper management. At all times I find myself capable to find a common language with whomever I have to deal with and being able to stay in control.

Fluent in English (speaking, writing, translating),Russian

Computer skills (MS Word, Excel, Power Point, Outlook)

Accurate, self-disciplined, fast learner

Detail oriented, attentive, stress steady, hard-working and sociable

Experience

American Airlines May 2008 – October 2009 Key Concierge

Recruited by American Airlines from local firm to manage VIP desk. I was the only person in charge of premium services in Moscow, managing all the upgrades for VIP passengers and dealing with daily matters. Cooperated with Domodedovo airport team to make sure all flights came out on time. Developed and maintained client’s database. Prepared presentations and participated in meetings with potential clients. Took part in FAM tour organization for representatives of Moscow Hotels. Represented Moscow operation in business conferences in US.

Domodedovo Int’l Airport February 2008 – May 2008 Customer service Manager

Promoted to Customer Service Manager after 7 months of work. Was responsible for foreign airline crews, VIP customers and supervision of unaccompanied minors, always ready to help any passenger with simultaneous and written translation from/to English. The probation period took 1 month in spite of 3.

Domodedovo Int’l Airport July 2007 – February 2008 Hot line operator

Received claims and proposals according to airport service and laid them out proper services. Translated correspondence with airlines. Consulted passengers in emergency situations. Probation period took 1 in spite of 3 months.

Globus Intel September 2005 – July 2007 English Teacher

Implemented new program by creating theatrical plays in English, thus generating new interest in school for prospective clients. In addition I organized festivals & celebrations to promote the school. I was put in charge of creating curriculum and testing materials.

Education

Moscow State Humanitarian University

Faculty of foreign languages

Primary language – English

Secondary language – German

Awards / Accomplishments

For working for “Globus Intel” get clients using new form of advertising.

From Domodedovo airport for solving problems with crew lost bags and preventing flight delay.

Letter of recommendation from an executive at American Airlines foe excellent service is available upon request.

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