Customer Service Administrative Assistant

Roberta Nance

**** *. **** **.

North Little Rock, AR 72114

Phone: 501-***-****

E-mail: ************.**@*******.***

OBJECTIVE

I am pursuing challenges in the area of accounts payable/data entry/customer service. I want a position which will effectively utilize my customer service and office skills. I want to be part of a progressive organization that offers opportunities for advancement. I am looking for the opportunity to make a difference in your organization.

SUMMARY OF QUALIFICATIONS

I have experience in the following areas: data entry, accounts payable, computer skills, Microsoft suite, e-mail, fax, scan, copier, ten-key, administrative assistant and personality plus.

WORK EXPERIENCE

Cruise Reservation Agent (07/2011-01/2012

Arkansas Queen Riverboat-North Little Rock, AR

This was a part time job. Arkansas Queen is a riverboat that offer two hour cruises with dinner and entertainment. As a reservation agent in the gift shop, I sold retail and arranged reservations using Quick Books. I communicated with customers over the phone and in person and taking pictures were a huge part of the responsibilities.

Data Entry/Accounts Payable (04/2008-01/2011)

United Properties/Intrepid Managements-Little Rock, AR

United Properties/Intrepid Management is currently managing over fifty properties throughout the state of Arkansas. One of the properties was Sarah Daisy Garden Court where I worked prior to working in the regional office. All correspondence, utilities, statements and check request were forwarded to the regional office. Quick Books is the system used for data entry and printing checks. My phone skills are excellent; I communicated with managers, vendors and tenants. Multi-tasking was a must to meet the daily demands of the job.

Field Administrative Assistant (02/2005-04/2008)

Sarah Daisy Garden Court-North Little Rock, AR

I assisted in managing a senior citizen complex of sixty apartments that provided subsidize living under HUD. My responsibilities were receptionist, activity coordinator, I interviewed for re-certifications. I also Performed annual inspection for the apartments, collected rent and answered the phone.

Cruise Reservation Agent (02/2005-04/2008)

Arkansas Queen Riverboat-North Little Rock, AR

This was a part time job. Arkansas Queen is a riverboat that offer two hour cruises with dinner and entertainment. As a receptionist in the gift shop, I sold retail and arranged reservations using Quick books. Answering the phone and taking pictures were a huge part of the responsibilities.

Professional Customer Services (08/2004-10/2004

GC Services-Little Rock, AR

Shortly after I got this job, they went out of business. I was a debt collector on past due and pending accounts for Sprint, as a customer service rep, I assisted customers in avoiding disconnection and rearranged due dates. While there I also received calls from JC Penny customers who were declining or accepting the JC Penny Master Card.

Customer Service Clerk (03/2004-07/2004)

Burlington Coat Factory

I worked in the linen department. I was responsible for assisting customers who were buying bedroom and bathroom items as well as kept the shelves neatly stocked.

Cosmetologist/Cosmetology Instructor (02/1974-03/2004)

I had a thirty year career in several states. I performed chemical services, haircuts, facial massage and manicures. I was a cosmetology instructor at two beauty schools.

EDUCATION

High School

Easom High School-Corinth MS- General Studies

Cosmetologist/cosmetology Instructor-Chicago, IL-License

Pivot Point Beauty School

College

Northeast JR College-Booneville, MS Associate -Degree

University of Arkansas at Little Rock-LR, AR-working on Bachelor Degree

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