Customer Service, Data Entry, I.T.

Location:

Posted:

December 05, 2008

Sales, Service and Administrative Qualifications

• Proven problem-solving skills in customer relations, sales and service.

• Able to multitask with attention to detail; self-motivated, individual and team player.

• Proficient in Microsoft: Windows, Word, Excel, Access, PowerPoint, Works, Publisher

• Wholesale customer service and sales experience

• Liaison between wholesale customers and account representatives

Computer Hardware and Software Qualifications

• Build and configure personal computers and servers

• Knowledge of troubleshooting Hardware (Hard drives, motherboards, CPUs, CD/DVD drives, Network Interface Cards, Modems, etc.) and Software issues

• Install and configure software - Application Operating Systems and Network Operating Systems

• Application Operating Systems - MS Dos, Windows 98, Windows XP, Windows 2000 Professional

• Network Operating Systems - Windows NT 4.0 Server, Windows 2000 Server, Windows 2003 Server

• Knowledge of installation and configuration of network protocols, including TCP/IP, NWLink, IPX/SPX, NetBeui/NetBIOS

• Knowledge of HTML

• Able to monitor and maintain networks using Utility and Anti-Virus software.

Education

Bachelor of Science Information Technology Software Emphasis

Western Governor’s University

Anticipated Graduation: 12/15/2011

• CIW Foundations Certification

Associate of Science Degree in Computer Networking Technology

Remington College Largo, Florida

Graduated: 04/05

• Awards: Perfect Attendance, President’s & Director’s List

Employment History

Phone Sales and Customer Service Representative

West Marine, Largo, FL 03/07-11/08

• Inbound retail sales calls

• Inbound wholesale sales and customer service calls

• Work with inside and outside sales reps to assist customers

Technical Support

Spherion

JP Morgan Chase, Tampa, FL 9/06-1/07

• Inbound calls assisting customers with their business banking software

• Assisted with ACH software

• Received training in Funds Transfer Initiation (FTI)

Technical Support (Broadband 8/05-10/05 & 2/06-6/06

Stream International, Tampa, Florida

• Inbound calls assisting customers with their internet connection and AOL software.