Customer Service Supervisor

CYNTHIA CHARITE-JONES

***-** *** ******, ******** NY 11422

610-***-****-HOME 646-***-****- CELL **************@*****.***

OBJECTIVE: Seeking a position within a facility where I can use my professionalism; highly organized skills to perform duties that is put before me.

EMPLOYMENT:

9/2002- 8/2011 CUSTOMER SERVICE AGENT/ BOLT BUS

GREYHOUND LINES, NEWYORK, NY / PHILADELPHIA PA

Dispatch Buses to its proper location

Supervise Drivers making sure they depart in a timely fashion

Address and solve customer complaints

Exceptional ability to locate, collect, and organizes information.

Ability to translate client preferences into proper travel plans.

Planned, prepared and cost intineraries (travel plans) for clients.

Collected payments maintained travel records of all transaction at the end of shift.

Collect large and various amount of monies and was accounted for it

Worked independently without supervision and all supervise (CSA, bus drivers)

Clerical duties such as (facsmile, switchboard, xerox,)

Locating passenger luggage within the stations or main wharehouse

8/2003- 7/2005 YOUTH DEVELOPMENT ASSISTANT (Temp)

OFFICE OF CHILDREN AND FAMILY SERVICES, QUEENS, NY

Serve as secretary to the assigned supervisor; greet visitors and answer telephone, provide information; keyboard correspondence and related matters; prepare and maintain files and records.

Refer juvenile probationers to community agencies that offer specialized services that are required for a particular individual's needs.

Maintain accurate and up-to-date case records in a neat and legible prescribed form.

9/1995- 1998 NURSES AIDE STUDENT (INTERN FOR HIGHSCHOOL)

ST. JOHNS EPISCOPAL HOSPITAL, QUEENS, NY

Change, feed and bathe residents; attending to other personal and grooming needs such as combing hair, trimming nails, brushing teeth, passing bed-pans and helping residents to the bathroom (transferring to and from commodes).

Serve meals to residents and feed those unable to feed themselves, prepare trays for self-feeders.

Take temperature, pulse, blood pressure and respiration.

Report all unusual circumstances that may involve the safety and well being of the residents and co-workers, directly to the nurse on the unit, Clinical Coordinator, Nurse Supervisor, ADON, or DON. Marginal Functions.

EDUCATION: CAMDEN COUNTY COLLEGE

A.S. Degree in Applied Science

Certification in Ophthamalic Medical Technician

Expected graduation May of 2008

LANGUAGES: ENGLISH, CREOLE FLUENTLY

REFERENCES: UPON REQUEST OF EMPLOYER

Contact this candidate